G航空公司维修工程部安全绩效考核方案优化研究
研究生姓名：康俊
导师姓名：梁爱云
学科专业：工商管理
研究方向：人力资源管理
年级：2020级
摘要
安全飞行是民航业赖以生存的基础，也是民航业追寻的终极目标。航空公司只有保障
好每一次的飞行任务，才能确保飞机上的旅客安全，所以民航飞行安全对于每一个参与在
其中的人来说，其重要性是不言而喻的，无危为安，无损为全。G航空公司作为中国民航
众多航司之一，始终坚持安全第一的方针。为确保中国民航安全水平持续保持在全球领先
水平，G航空公司需要在目前的安全基础上继续提升发展，而维修工程部作为 G航空公司
下属部门，全面负责落实维修管理和飞机维修适航性责任，包括机体、发动机、设备及其
部件的维修适航性责任的落实。维修工程部可以通过协议对如上全部或部分工作进行委
托，但对其飞机维修安全负有同样的适航性责任。维修工程部的工作与航空器维修安全密
不可分，如何制定行之有效的安全绩效考核方案，促使部门员工严格按照标准执行工作，
并能动态的表明部门的安全水平成为 G航空公司维修工程部当前面临的一个重要挑战。
G航空公司成立于2015年，下设安全监察部、飞行部、客舱与地面服务部、维修工程
部、运行控制部、航空安保部、运行标准部、财务部、人资行政部和市场营销部。其中维
修工程部负责调配维修系统内的人员、设施、设备、器材及其它资源落实 G航空公司飞机
适航性责任。但 G航空公司维修工程部在前几年的发展过程中，未将重心放在安全绩效考
核上，导致在这方面投入的资源过少，以致部门的安全绩效考核方案存在不少问题。例如：
安全绩效考核内容针对性不足；安全绩效考核内容不全面；安全绩效考核过程不深入，流
于形式化；安全绩效考核结果应用不到位。
G航空公司维修工程部安全绩效考核方案存在的这些问题主要由以下原因导致而成
的。第一，部门的安全绩效考核方案制定人员对安全绩效考核的认知存在局限性，导致安
全绩效考核内容针对性不足；第二，部门在安全绩效考核方案制定时未充分调动各中心资
源，导致安全绩效考核的内容不全面；第三，部门执行安全绩效考核的人力资源不足，导
致安全绩效考核的过程不深入，流于形式化；第四，部门安全绩效考核与部门奖惩制度的
关联性不强，导致考核结果应用不到位。
针对 G航空公司维修工程部目前安全绩效考核方案的现状及出现这些现状的原因，G
航空公司维修工程部可以结合部门实际情况，从以下几个方面进行优化。第一，安全绩效
考核指标优化，运用关键绩效指标法明确安全绩效考核指标的范围和评价标准，建立以结
果指标和过程指标并重的绩效指标考核体系；第二，安全绩效考核人员优化，按照部门要
求，强化对安全绩效考核人员的培训。结合 G航空公司维修工程部现状，适当增加兼职的
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安全绩效考核人员，应用权变理论确保安全绩效考核的过程能够深入和全面；第三，安全
绩效考核流程优化，完善安全绩效考核和奖惩机制的联动，按照公平理论和期望理论原则
构建规范的安全绩效考核标准，提高员工对安全绩效考核结果的公平感。
为保障优化后的安全绩效考核方案能顺利实施并使其发挥最大的作用，优化后的安全
绩效考核方案需得到部门管理层的支持和员工的认可，并通过部门内部不断的安全文化建
设，营造积极向上的安全文化氛围，打造“要我安全”到“我要安全、我会安全、我能安
全”的理念。最后通过加强人员对安全绩效考核方案的培训和宣贯，从而为部门安全绩效
考核方案的落实和继续改进提供保障。
关键词：安全绩效；绩效考核；公平理论；关键绩效指标法
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Research on the Optimization of the Safety Performance Assessment
Plan of Maintenance Engineering Department of G Airlines
Graduate student: Kang Jun
Supervisor: Liang Ai Yun
Major：Business Management
Research direction: Human Resource Management
Grate:
Class of 2020
Abstract
Safe flight is the foundation for the survival of the civil aviation industry, and it is also the
ultimate goal pursued by the civil aviation industry. Only by ensuring every flight mission can
the safety of passengers on the plane be ensured. Therefore, the importance of civil aviation
flight safety is self-evident to everyone involved in it. No danger is safe, and no damage is safe.
As one of the many airlines in China's civil aviation, G Airlines always adheres to the policy of
safety first. In order to ensure that the safety level of China's civil aviation continues to maintain
a leading level in the world, G Airlines needs to continue to improve and develop on the basis of
current safety, and the Maintenance Engineering Department, as a subordinate department of G
Airlines, is fully responsible for the implementation of maintenance management and aircraft
maintenance and airworthiness responsibilities. , including the implementation of airworthiness
responsibilities for the maintenance of airframes, engines, equipment and their components. The
maintenance engineering department can entrust all or part of the above work through agreement,
but it has the same airworthiness responsibility for the safety of its aircraft maintenance. The
work of the maintenance engineering department is inseparable from the safety of aircraft
maintenance. How to formulate an effectivesafety performance assessment plan, urge the
employees of the department to strictly follow the standards, and dynamically show the safety
level of the department. an important challenge.
G Airlines was established in 2015 and consists of Safety Supervision Department, Flight
Department, Cabin and Ground Services Department, Maintenance Engineering Department,
OperationControlDepartment,AviationSecurityDepartment,OperationalStandards
Department, Finance Department, Human Resources Administration Department and Marketing
Department. Among them, the maintenance engineering department is responsible for deploying
personnel, facilities, equipment, equipment and other resources in the maintenance system to
implement the airworthiness responsibility of G Airlines' aircraft. However, in the development
process of G Airlines in the past few years, the maintenance engineering department did not
focus on safety performance assessment, resulting in too few resources invested in this area, so
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