摘要
随着知识经济的快速发展,人力资本逐渐成现代企业发展的关键性资源,尤其对民营企业
而言,高素质的、知识型员工逐渐成为企业竞争的核心优势。然而目前知识型员工的流动却趋
于频繁,员工离职日渐成为阻碍企业发展的重要因素。
民营医院作为民营企业的一部分也不可避免地面临员工离职的现象。随着医改的不断发展,
民营医院除了要面对激烈的公立医院等外部激烈的竞争外,经营者以及管理者如何进行经营管
理,发展好员工关系,发展知识型员工,提高员工的满意度,降低离职意愿,留住知识型员工
是民营医院改革和获得发展的重点。
因此,本文选取山西仁景医院为研究对象,对其知识型员工离职意愿问题进行了实际调研。
全文共分为六个章节,首先对研究背景、国内外研究现状、目的和意义等内容进行了阐述;相
关理论部分对现有知识型员工离职问题的研究进行了梳理,分析了国内外文献在该研究领域上
的不足,为本文的研究奠定了基础;第三部分是对调查研究的方案设计和样本分析,通过结合
山西仁景医院知识型员工流动的现状,提出了研究模型和假设,设计了调査问卷,并进行测试
与修改,最终形成正式的调查问卷;通过对问卷的整理和数据分析,进而从工作满意度方面对
员工离职意向进行深入分析。最后,在分析研究的基础上,提出了降低知识型员工离职率的对
策和建议,形成研究结论和展望,为探讨民营企业的知识型员工离职问题提供借鉴和参考。
关键词:民营医院,人际关系,员工满意度及离职率
Abstract
With the rapid development of knowledge economy, human capital has become a key resource in
modern enterprise development, especially for private enterprises. Staff with high-quality and rich in
knowledge gradually becomes the core competition advantage of the enterprise. However, the flow of
knowledge-based employees tend to be frequent, employee turnover has become the important factor
to hinder the development of the enterprise.
Private hospitals as part of private enterprises will inevitably face the employee turnover
phenomenon. With die continuous development of the reform, in addition to facing fierce public
hospital and the external competition, operators and managers in private hospital need to consider how
to carry on the management, develop good employee relations, keep knowledge-based employees,
improve employee satisfaction, reduce turnover intention and retain knowledge workers. These
become the focus of reform and development for private hospital.
Therefore, this paper selects the shanxi renjing hospital as the research object and makes actual
investigation in turnover intention of knowledge-based employees. The full text is divided into six
chapters, firstly’ paper described the research background, the domestic and foreign research present
situation, the purpose and significance of the contait ; then elaborated the existing studying of
turnover problem for knowledge-based employees so that lay the foundation for this research; the third
part is the design and analysis of the samples on the investigation and research, by combining the
situation of sanxi renjing hospital knowledge employee flow,proposes the research model and
hypotheses, design the questionnaire, and to test and modify, eventually forming the questionnaire
structure; through fee analysis of the questionnaire and the data, paper made further research on stuff
turnover intention from people's job satisfaction. Finally, on the basis of the analysis, put forward to
suggestions how to reduce the turnover rate of knowledge-based employees, and draw conclusions so
that it can provides the reference for the study of turnover problem between knowledge-based staffs in
private enterprise.
Key words: Private Hospitals, Interpersonal relations, Employee and will leave