Category Number：Level of Secrecy：
Serial Number ：Student Number：52152346138
Master's Dissertation of Chongqing University of Technology
Research on the Hospital Performance
Management System based on Balanced
Scorecard - Taking A Hospital as an
Example
Postgraduate: Wu Ya
Supervisor: Professor Tan Jianwei
Degree Category： Professional Degree
Specialty: MBA
ResearchDirection: Human Resource management
Training Unit: MBA Education Center
Thesis Deadline: March25, 2018
Oral Defense Date: May 26, 2018
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I
摘 要
健康与每一个人密切相关，医疗卫生事业直接关系到社会民生。习近平总书记
在“十九大”报告中提出，“要完善国民健康政策，为人民群众提供全方位全周期
健康服务。”我国各级政府十分重视医疗卫生事业的发展，并逐步构建了覆盖城乡
的医疗卫生服务体系。在我国的医疗卫生体系中，虽然医院的数量占比较小，但却
是承接民众就医的主体。可以说，医院是我们医疗体系中的主力军，不管是就医数
量还是推进医疗技术发展方面都发挥着极大作用。目前，随着人口老龄化、健康中
国战略的实施以及人们健康消费意识的觉醒，我国的医院迎来了难得的发展机遇
然而，在另一方面，民营资本大量涌入医疗健康行业，各类医院及健康辅助机构大
量出现，激化了医疗行业的竞争态势，医疗体制的改革深化也对医院的发展方向提
出了新的要求
基于以上情况，医院要充分发挥自身的能动性，一方面要持续关注外部发展形
势，为医院发展提供信息参考。更重要的方面，则是要从医院内容管理体系上进行
适应性改革，构建科学、合理、高效的内部管理体系。而绩效管理作为内部管理体
系的核心组成部分，应该成为目前医院管理体系改革的核心，构建既能够适应未来
发展，又可以提升员工满意度的绩效管理体系是医院下一步改革的重点
本文以A医院为例研究基于平衡计分卡的医院绩效管理体系。以国内外对现有
医院绩效管理相关研究为理论基础，在对A医院绩效管理的现状进行分析的基础上，
探究A医院在绩效管理方面的问题。在利用SWOT分析法对A医院经营环境分析
的基础上，确定A医院的长期战略目标以及依据平衡计分卡框架划分的四个层次目
标体系。在此基础上，本文主要基于平衡计分卡理论，并有机结合其他医院绩效管
理的相关研究，为A医院构建出具有外部发展适应性以及符合本医院实际情况的绩
效管理体系，为增强A医院绩效管理的科学性，充分发挥绩效管理在A医院发展过
程中的重要作用，优化A医院绩效管理中的不足之处，提升A医院未来发展的竞争
力。同时，本文也可以为国内其他类似医院绩效管理工作的顺利实施提供借鉴
关键词：平衡计分卡；绩效管理；医院
III
Abstract
Health is closely related to everyone.Health care is directly related to the people’s
livelihood.General secretary Xi JinPing has proposed to improve the national health
policy and provide all-round and all-round health services to the people in the “Nineteen
Major” report.The governments at all levels attach great importance to the development
of medical and health care, and gradually build a medical and health service system
covering both urban and rural areas.In our country's medical and health system, although
the number of hospitals is relatively small, but it is the main body that receives medical
treatment.It can be said that the hospital plays a pivotal role in our country's medical and
health system.At present, hospitals in our country are facing many opportunities and
challenges, such as the aggravation of the aging population, and people pay more and
more attention to the health of themselves and their family members. The concept of
service is deeply rooted in people's minds, and people are paying more and more
attention to the medical service level of hospitals. The emergence of for-profit hospitals
has become increasingly competitive. Add in the health care reform and so on.Therefore,
if the hospital wants to survive and develop, it must actively improve internal
management and strengthen internal system construction, and the most important one is
to construct a scientific and effective performance management system.
This paper analyzes the status quo of the performance management of A hospital and
finds out the problems existing in the performance management process of A hospital
based on the analysis of domestic and international performance management and
hospital performance management theory and research status.
This paper determines the long-term strategic goal of A hospital and the four
hierarchical target system according to the balanced scorecard frame based on the SWOT
analysis on the operation environment of A hospital.On this basis,this paper studies and
designs a set of scientific, reasonable and practical performance management and
evaluation system to get a more scientific and effective way of performance management
based on the balanced scorecard theory and combines other performance management
theories.In turn,this article provides solutions for solving a series of problems in A
hospital performance management, and it can also provide ideas and references for other
hospitals in China to implement performance management comprehensively and
efficiently.。