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I 摘要 当今社会随着科技水平和社会信息化的不断发展,智慧城市的建设已成为当今世 界城市发展前沿趋势,智慧社区作为智慧城市的重要组成部分,在建设过程中扮演着 十分重要的角色。智慧社区的建设不仅是技术的创新、居民生活方式的转变,更是未 来电子商务发展的重要阵地,成为未来社区发展的必然趋势。 本文选取了WH市J区FL街道作为智慧社区建设的研究对象,该街道于2015 年与第三方组织机构进行合作,率先启动了智慧社区服务平台的建设项目。经过多年 的实践与探索,WH市智慧社区服务平台项目在FJ街道取得了一定的成绩:改善了 街道和社区的工作方式,提高了社区政务的服务能力,紧密了社区与居民之间的关系。 WH市智慧社区服务平台项目虽然给街道和社区的工作方式带来了许多变化,居 民的生活状态也有了一定的改善;但其中依然存在着许多亟待解决的问题。文中结合 了WH市智慧社区平台的实际情况,阐述了该平台的现状和所面临的四个问题,通 过5WHY分析法对平台的问题做了进一步分析,提出了四条与之对应的策略建议, 并将其作为平台的四个建设目标,结合演化模型开发理论将四个建设目标分成项目建 设的四个阶段,即:项目准备阶段、项目开发阶段1、项目开发阶段2、项目开发阶 段3,根据每个阶段的实现目标设计出与之对应的模块;最后,以平台的设计内容为 基础,对平台项目进行组织实施,制定了项目建设过程中所需要的组织结构,阐述了 平台项目的进度计划,并估算出平台建设所需的人工和时间成本。 关键词:智慧社区智慧社区服务平台平台设计平台项目实施 Abstract II Abstract Withthecontinuousdevelopmentofscienceandtechnologyandsocial informatization,theconstructionofsmartcitieshasbecomethefrontiertrendofurban developmentintoday'sworld.Asanimportantpartofsmartcities,smartcommunitiesplay animportantroleintheconstructionprocess.Theconstructionofasmartcommunityisnot onlyatechnologicalinnovation,achangeinthelifestyleoftheresidents,butalsoan importantpositionforthefuturedevelopmentofe-commerceandaninevitabletrendinthe futuredevelopmentofthecommunity. ThispaperselectstheFLstreetofJDistrictofWHCityastheresearchobjectof smartcommunityconstruction.In2015,thestreetcooperatedwiththird-party organizationsandtooktheleadinlaunchingtheconstructionprojectofthesmart communityserviceplatform.Afteryearsofpracticeandexploration,theWHCitySmart CommunityServicePlatformprojecthasachievedcertainresultsinFJStreet:improving theworkingmethodsofstreetsandcommunities,improvingtheservicecapacityof communityaffairs,andtighteningtherelationshipbetweencommunitiesandresidents. AlthoughtheWHSmartCommunityServicePlatformprojecthasbroughtmany changestothewaythestreetsandcommunitieswork,thelivingconditionsoftheresidents havealsoimproved.However,therearestillmanyproblemsthatneedtobesolved.This papercombinestheactualsituationofthesmartcityplatformofWHCity,expoundsthe statusquoandfourproblemsfacedbytheplatform,andfurtheranalyzestheproblemsof theplatformthrough5WHYanalysismethod,andproposesfourcorrespondingstrategic suggestions.Asthefourconstructionobjectivesoftheplatform,combinedwiththe evolutionmodeldevelopmenttheory,thefourconstructionobjectivesaredividedintofour phasesofprojectconstruction,namely:projectpreparationphase,projectdevelopment phase1,projectdevelopmentphase2,projectdevelopmentphase3,accordingtoAtthe realizationofeachstage,thecorrespondingmodulesaredesigned.Finally,basedonthe designcontentoftheplatform,theplatformprojectisorganizedandimplemented,the organizationalstructurerequiredduringtheprojectconstructionprocessisformulated,and thescheduleoftheplatformprojectisexplained.Andestimatethelaborandtimecosts requiredforplatformconstruction. Keywords:Smartcommunity,IntelligentCommunityServicePlatform, Platformdesign,Platformprojectimplementation 目录 III 目录 摘要.........................................................................................................................................I ABSTRACT.............................................................................................................................II 第1章绪论...........................................................................................................................1 1.1背景及意义....................................................................................................................1 1.1.1研究的背景..............................................................................................................1 1.1.2理论意义..................................................................................................................2 1.1.3实践意义..................................................................................................................2 1.2国内外研究现状............................................................................................................2 1.2.1国外研究现状..........................................................................................................2 1.2.2国内研究现状..........................................................................................................3 1.3研究方法........................................................................................................................4 1.3.1文献研究法..............................................................................................................4 1.3.2个案研究法..............................................................................................................5 1.4论文框架........................................................................................................................6 1.5论文创新点....................................................................................................................7 1.6本章小结........................................................................................................................8 第2章相关概念及理论基础...............................................................................................9 2.1相关概念........................................................................................................................9 2.1.1社区..........................................................................................................................9 2.1.2智慧社区..................................................................................................................9 2.2相关理论......................................................................................................................10 2.2.1SaaS.........................................................................................................................10 2.2.2演化模型................................................................................................................10 2.3本章小结......................................................................................................................11 第3章WH市智慧社区服务平台分析.............................................................................12 3.1WH市智慧社区平台现状...........................................................................................12 3.1.1平台服务理念........................................................................................................13 3.1.2数字化管理业务....................................................................................................14 3.1.3社区管理新模式....................................................................................................15 3.2WH市智慧社区平台问题...........................................................................................16 3.2.1平台技术受制于人................................................................................................16 目录 IV 3.2.2平台项目亏损严重................................................................................................17 3.2.3居民用户参与度低................................................................................................17 3.2.4居民信息管理难....................................................................................................18 3.3平台问题5WHY问法需求分析................................................................................18 3.3.1平台技术受制于人问题分析......................................