摘 要

全球知识大爆炸的今天,知识型员工成为所有企业生存和发展的关键因素,越来

越能体现出知识型员工的重要性了。但是随着社会经济的不断发展,企业知识型员工

的流失率逐年上升,人才的流失已经成为极其普遍的现象,尤其是 IT 民营企业,流

失的频率之高、流失人员之多、影响之深,已经使企业高层管理者不得不重视起来。

在知识型员工的流失率居高不下的同时,成本的增加,资源的重置,客户的流失等等

一系列问题,严重的影响了多数企业的健康发展,如何合理的解决这一问题已经成为

企业不得不面对的,管理学专家不得不关注的焦点。

IT 民营企业是以知识生产或者说是以知识生产为主的企业,其本质特征决定了

其对知识型员工具有强烈的依赖性。信息、技术和创意是产品构成的主要成分,而且

产品和服务中的知识成分越来越大,企业的发展在很大程度上依赖于创造知识的水

平,因此,知识型员工已经成为 IT 民营企业发展中的关键的战略性资源。

本论文首先阐述了国内外研究现状、研究目的和意义、创新之处和研究方法、研

究思路及基本框架。其次介绍了一些相关的理论,知识型员工的定义、特点、需求和

IT 民营企业知识型员工工作的一些性质和特征;员工流失的一些基本理论,包括员

工流失的概念、界定及分类,员工流动的必要性和必然性。再次,分析了 IT 民营企

业知识型员工流失的现状与影响。然后,基于调查问卷对 IT 民营企业知识型员工的

流失进行分析。其中用到了科隆巴赫系数和 SPSS 软件结合对问卷的可信度进行检验,

用 SPSS 软件对每个问卷因子进行分析,用模糊综合评价,对问卷中的因子的影响程

度进行评价。最后,为了防止我国 IT 民营企业知识型员工流失提出一些对策。

本论文的贡献之处在于通过对问卷结果的分析,确定出 IT 民营企业知识型员工

流失的主要原因,从而提出了一些具体的可操作性强的降低知识型员工流失、留住知

识型员工的应对措施,为其他 IT 民营企业的人力资源管理提供借鉴作用。

关键词:IT 企业,知识型员工,员工流失

Research on the loss of knowledge workers in
IT Private Enterprise

Abstract

Today's global knowledge explosion , knowledge workers become all enterprise

survival and development of the key factors to reflect the growing importance of the

knowledge worker . However, with the continuous development of social economy

enterprise knowledge worker turnover rate increased year by year , the brain drain has

become a very common phenomenon , especially in IT companies, the loss of high

frequencies , as much as the loss of personnel , the impact of the deep, has so that business

executives have to pay attention to it . The high staff turnover rate , and the consequent

increase in costs , resources, resetting , loss of customers and other issues, seriously

affected the healthy development of the majority of enterprises , how to solve this problem

to become entrepreneurs and managers experts focus of attention .

IT private enterprises are based on knowledge production or mainly on knowledge

production, whose essential characters determine the strong dependence on knowledge

staff. Information, technology and originality are the main components of products. In

products and services, knowledge content is increasing, and to a great extent, enterprise

development relies on the knowledge creation level. Therefore, knowledge staff already

becomes the key strategic resource during the development of IT private enterprises.

This paper firstly states the overseas and domestic research status, purpose and

significance, innovation and research methods, thoughts and basic framework. In the next

place, introduce some related theories, the definition, features and demands of knowledge

staff, and also some job nature and characters of knowledge staff in IT private enterprises.

Some basic theories of staff turnover include the concept, definition and classification of

staff turnover and also its necessity and inevitability. Thirdly, analyze the status and

influence about knowledge staff turnover of IT private enterprises. Then based on the

questionnaire, make an analysis on knowledge staff turnover of IT private enterprises.

Verify the reliability of questionnaire by Cronbach's alpha together with SPSS software,

analyze each questionnaire factor by SPSS software, and evaluate the impact extent of