A汽车制造公司IT部门知识管理改进策略研究
Study on Improvement Strategy of Knowledge Management in IT
Department of Automotive Manufacturing Company A
Abstract
Along with the emergence of concepts of Industry 4.0 and Made in China 2025, varieties
of IT technique have been applied to the automotive manufacturing industry. The increasing
demands of advanced IT techniques from business departments has changed roles of IT
departments significantly and continuously. In addition to the role of the production guarantee,
IT department is gradually transforming into a creating center. In this process, IT departments
have accumulated varieties of organizational knowledge, which is the foundation of production
and the source of innovation in automobile manufacturing enterprises. Hence, it is significant
to study on the strategy of knowledge management in IT departments, as well as the way to
bring value for enterprises through knowledge management activities.
This thesis takes company A as the research object. It firstly evaluates the knowledge
management status of IT department in Company A. By applying KMMM, it concludes that
knowledge management in the IT department of A company is in the phase of "standard" , and
transforming into "collaboration". Then, basing on knowledge management theory and
surveys conducted in IT department, four problems and their root cause have been defined and
located in the knowledge management processes in IT department of company A. Next, 4
improvement approaches have been proposed: Organise systematic training about knowledge
management and revise performance appraisal criteria; Establish Knowledge portal to integrate
existing knowledge management systems; Optimise knowledge management processes to
maintain its consistency with business procedures; Integrate knowledge management into the
department development strategy. Finally, essential measures are proposed to guarantee the
implementation of the improvement approaches.
This study proposes practical and effective approaches which has been verified by the pilot
project in OtD (Order to Delivery) department. It successfully helped the department utilize
organization knowledge, promote knowledge creation and knowledge sharing, and it is
especially effective to solve problems of work handover and cross-department cooperation.
Key words: Knowledge Management; KMMM; Automotive industry; IT department
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大连理工大学专业学位硕士学位论文
目录
摘 要.....................................................................................................................................I
Abstract ......................................................................................................................................II
1 绪论...................................................................................................................................... 1
1.1 研究背景与研究意义................................................................................................. 1
1.1.1 研究背景........................................................................................................ 2
1.1.2 研究意义........................................................................................................ 2
1.2 研究思路和研究方法............................................................................................... 3
1.2.1 研究思路........................................................................................................ 3
1.2.2 研究方法........................................................................................................ 4
2 相关理论概述...................................................................................................................... 5
2.1 知识管理概述........................................................................................................... 5
2.1.1 知识的定义与分类........................................................................................ 5
2.1.2 知识管理流程与技术.................................................................................... 6
2.2 知识管理成熟度模型............................................................................................... 8
2.2.1 知识管理成熟度模型的发展........................................................................ 8
2.2.2 改进的知识管理成熟度模型...................................................................... 10
2.3 IT部门的知识管理................................................................................................ 12
2.3.1 IT部门的知识............................................................................................. 12
2.3.2 IT部门的知识管理研究............................................................................. 12
3 A公司 IT部门知识管理现状与问题分析 ...................................................................... 14
3.1 A公司 IT部门知识管理现状 ............................................................................... 14
3.1.1 A公司 IT部门简介 .................................................................................... 14
3.1.2 A公司 IT部门知识管理目标 .................................................................... 16
3.1.3 A公司 IT部门知识管理现行措施 ............................................................ 17
3.1.4 A公司 IT部门知识管理成熟度评估 ........................................................ 21
3.2 A公司 IT部门知识管理存在的问题 ................................................................... 23
3.2.1 员工知识管理参与度不足.......................................................................... 24
3.2.2 知识管理工具使用率低.............................................................................. 25
3.2.3 知识管理活动浮于表面.............................................................................. 26
3.2.4 知识管理活动推进动力不足...................................................................... 26
3.3 A公司 IT部门知识管理问题成因分析 ............................................................... 27
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A汽车制造公司IT部门知识管理改进策略研究
3.3.1 缺少知识管理培训和知识管理激励.......................................................... 27
3.3.2 知识管理工具整合度低.............................................................................. 30
3.3.3 知识管理与业务流程脱节.......................................................................... 30
3.3.4 领导层对知识管理重视度不足.................................................................. 32
4 A公司 IT部门知识管理改进策略与实施试点 .............................................................. 33
4.1 知识管理策略的改进目标与思路........................................................................... 33
4.2 知识管理改进措施................................................................................................. 34
4.2.1 开展知识管理培训并完善知识管理绩效考核.......................................... 34
4.2.2 建立整合知识管理工具与系统的的知识门户.......................................... 37
4.2.3 以业务为导向优化知识管理过程.............................................................. 38
4.2.4 强化领导层对知识管理重要性的认识...................................................... 40
4.3 改进后的知识管理流程......................................................................................... 40
4.3.1 知识鉴别的改进.......................................................................................... 40
4.3.2 知识创造的改进.......................................................................................... 41
4.3.3 知识获取的改进.......................................................................................... 43
4.3.4 知识存储的改进.......................................................................................... 44
4.3.5 知识共享的改进.......................................................................................... 44
4.3.6 知识应用的改进.......................................................................................... 45
4.4 知识管理改进策略实施试点................................................................................. 46
4.4.1 知识管理改进试点措施................................................................................ 46
4.4.2 知识管理改进试点成果................................................................................ 49
5 A公司 IT部门知识管理改进策略实施的保障措施 ...................................................... 50
5.1 人员层面的保障措施............................................................................................. 50
5.1.1 强化部门领导的知识管理意识.................................................................. 50
5.1.2 成立知识管理改进项目小组...................................................................... 50
5.1.3 安排专人负责推动日常知识管理活动...................................................... 51
5.2 组织文化层面的保障措施..................................................................................... 52
5.2.1 加强知识型团队文化建设.......................................................................... 52
5.2.2 鼓励 IT博客分享文化................................................................................ 52
5.3 实施策略层面的保障措施..................................................................................... 53
5.3.1 阶段性知识管理改进方案实施策略.......................................................... 53
5.3.2 敏捷知识管理改进尝试.............................................................................. 54
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