Floor supervisor

Table of Contents
Floor supervisor/Housekeeping

Topic Page #

TRAINING CHECKLIST 1

SECTION 1 - CORE STANDARDS

Core Standards Defined 7

Golden Rule 8

Service Culture Standards 8

Four Seasons Core Standards for Guest Room Initial Service 9

Four Seasons Core Standards for Guest Room daily Service 11

Four Seasons Core standards for Guest Room Evening Service 13

Four Seasons Core standards for Housekeeping/Maintenance Request 15

Four Seasons Core Standards for Problem Resolution 16

SECTION 2 - SEQUENCE OF SERVICE

Sequence of Service Defined 19

Sequence for Inspecting aCheck-Out/ Vacant Room 20

SECTION 3 - HOW TO’S

How To’s Defined 23

Do’s & Don’ts 24

How To’s for Inspecting a Check Out/Vacant Room 25

Additional How To’s 32

SECTION 4 – TRAINING RESOURCES

Insert all items that would be an appendices and include:
Hotel Floor Diagrams
Pictures of amenity placement
Housekeeping report
Safety checklist for Housekeeping
MSDS Compliance
Bloodborne Pathogens
Computer application training
Hotel Facts
Standards Test

Training Checklist
floor supervisor

Name:

Hire Date:

Completion Date:

Trainer:

A trainer or manager will teach you the tasks and responsibilities of your position.As you learn each of the items below, place your initials and date.This is an indication that you have been shown how to perform the task and have had the opportunity to demonstrate your abilities.If at any time you are uncertain or are uncomfortable on how to perform any of the tasks, it is your responsibility to inform your trainer.It is our commitment to provide you with the necessary tools and skills for you to be successful in your new position.

Task and Responsibilities
Date
Trainee
Trainer

Section 1 - Core Standards

Core Standards Defined

Service Culture Standards

Core Standards for Guest Room Initial Condition

Core Standards for Guest Room Daily Service

Core Standards for Guest Room Evening Service

Core Standards for Problem Resolution

Section 2 - Sequence of Service

Sequence of Service Defined

Sequence of Service for Inspecting a Check out/Vacant Room

Section 3 - How To’s

How To’s Defined

Do’s and Don’ts

How To’s for Inspecting a Check-Out/Vacant Room

Enter the guest room