文本描述
FRONTDESK
Dearteammember,
Firstly,averywarmwelcometotheCrownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethroughknowledgeenlarging,skilltrainingandworkforcemotivation.YourremarkablecontributioninFrontOfficeDepartmentwillbegreatlyappreciated.
真诚欢迎您加入深圳威尼斯皇冠假日酒店,成为酒店前厅部的成员。你们积极的工作态度,创造性的思维及细致周到的服务,将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训,来丰富专业知识,改善服务技巧,提高劳动生产力,最终取得整体前厅部的成功。
IwishyouapleasantandfruitfulworkingexperienceatFrontOfficeDepartment.
祝愿您在这个团队里工作愉快,并获得宝贵的工作经历。
Yourstruly,
此致
TABLEOFCONTENTS
PartOne
Part1
(WelcomeLetterFromDirectorofRooms Page02
(DepartmentalOrganizationChart Page04
Part2
(Jobdescription Page05
Part3
(StandardOperatingProcedures
RegisterFIT Page09
CheckOutGuest Page12
GroupCheckIn Page15
GroupCheckOut Page17
PCREnrollment Page18
MakeaReservation Page20
GroupInformationCheck Page23
FreeRoomUpgrade Page25
HouseUseandComplimentaryRoom Page26
RoomChange Page27
ExtraBed Page29
LateCheckOut Page30
Extension Page32
Cancellation Page34
IncognitoCall,ScreenCallandDoNotDisturb Page36
SleepOut Page38
AuthorizationOfEntryToGuestRoom Page39
AdvanceDeposit Page41
HandlingOfForeignCurrencyandCompany
CheckasDeposit. Page45
AccountInformationForCreditCard Page46
AccountInformationForDirectBilling Page47
AccountInformationTravelVoucher Page48
CashPaidOut,CashAdvanceandRebate Page50
CashFloatHandOverandControl Page53
DropSafe Page54
ContingencyReport Page55
ComputerSystemDownProcedure Page56
Part4
(Acknowledgementletterbyemployee Page57
FRONTOFFICEORGANIZATIONCHART