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县级供电企业是电力系统中基层的单位，是整个系统安全生产和稳定运行的根
基，他们的工作绩效，直接影响着整个电力系统的运行效率和质量。随着电力体制
改革推进，企业内外部环境变化，利益格局不断调整，基层员工生活工作受到影响
据调查研究，近几年，越来越多基层员工感到，工作和生活压力不断增加，身心负
重，各种心理问题逐渐浮出。心理产生的不适，无形影响着员工情绪状态和工作行
为，制约企业发展。有效地对基层员工心理管理，维护基层员工心理健康，对电力
企业发展稳定至关重要
本文充分阐述了有效的员工心理管理，对企业发展的意义和积极作用，在学习
查阅国内外心理管理学相关理论基础上，采用问卷调查和个别现场访谈的方式，对
当前县级供电企业员工心理状态进行实证调查，收集了员工心理状况相关数据，并
据此分析员工心理问题产生原因及影响因素，借助心理管理学相关理论，从企业和
员工层面提出相应的解决对策。从县级供电企业员工心理管理视角，研究将心理管
理理论融入企业管理，利用员工个性特点和心理需求，改善员工心理状态，从而改
变工作行为，提高工作绩效，对提升管理效率，促进企业健康发展具有现实指导意
义
关键词：心理管理；基层供电企业；实证研究华北电力大学硕士学位论文
II
Abstract
The survival and development of enterprises are inseparable from staff,which is the
core competitiveness of enterprises, the quality of staff directly affect the whole
enterprise future. Many studies have shown that the work perfor mance of employees is
not only related to individual ability and firm management, but also to psychological
factors such as emotional state and personality characteristics.The employee&39;s mental
state and health level determine the work behavior and affect the work performance.
From the psychological level to manage staff and guide them to work with the healthy
enthusiasm and positive psychology can bring endless invisible benefits to the enterprise.
Therefore, attaching importance to the role of staff psychological management in modern
enterprise management, integrating the theory of psychological management into the
practice of enterprise management is of great significance to the survival and
development of enterprises.
County-level power supply enterprise staff is the basic unit of power system, as well
as the foundation of safety production and stable operation of the whole system, and their
work performance directly affects the operation efficiency and quality of the whole
power system. With the reform of electric power system, the change of internal and
external environment and the adjustment of benefit pattern, the life work of basic staff
has been affected. According to investigation, in recent years, more and more grass-roots
staff feel the pressure of work and life is increasing, physical and mental load and various
psychological problems gradually emerged. Psychological discomfort, intangible affect
the staff emotional state and work behavior will restrict the development of enterprises. It
is very important for the development and stability of the power enterprises to carry out
psychological management to the basic staff and to maintain the mental health of the
workers.
This article fully elaborated the significance and the positive function of the
effective staff psychology management to the enterprise development. Based on the study
of the relevant theories of psychological management at home and abroad, using
questionnaires and individual on-the-spot interviews, this paper makes an empirical
investigation on the psychological state of current county power supply enterprises,
collected the psychological data of the staff, analyzed the causes and influencing factors
of the psychological problems of the employees and put forward the corresponding
countermeasures from the enterprise and the staff level by means of the theory of
psychological management. This paper studies the theory of psychological management
into enterprise management from the perspective of psychological management of the
county-level power supply enterprises. Using the staff personality characteristics and
psychological needs to improve the psychological status of employees, so as to change华北电力大学硕士学位论文
III
work behavior and improve performance, has a realistic guiding significance to improve
management efficiency and promote the healthy development of enterprises.
Keywords: Psychological management，county power supply enterprise，empirical
study华北电力大学硕士学位论文
IV
目 录
摘要.I
Abstract.......II
第 1 章 绪 论........ 1
1.1 研究背景及意义 ... 1
1.1.1 研究背景 ......... 1
1.1.2 研究意义 ......... 2
1.1.3 研究目的 ......... 3
1.2 国内外研究现状及发展动态分析4
1.2.1 国外研究现状 . 4
1.2.2 国内研究现状 .
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