摘要
改革开放以来,我国经济得到飞速的发展,城乡居民收入稳步增长,商务、
会展的蓬勃发展,假期及相关政策的放松与调整,推动我国旅游业迅速发展。这
些都为酒店业旳持续兴旺提供了强大的经济和市场基础。酒店业作为旅游业的三
大支柱产业之一,在旅游经济中所占地位和作用不断增大。电梯作为酒店最为基
本的运输工具之一,与酒店的日常经营活动密不可分。大部分酒店尤其是星级酒
店都使用电梯作为楼层运输的工具,电梯给酒店顾客提供诸多的便捷,但也带来
了种种的安全隐患。目前酒店电梯安全管理还存在诸多的不足,电梯的安全形势
不容乐观,每一次电梯事故的发生都会成为媒体关注的焦点,引起诸多纠纷。电
梯安全问题直接影响到酒店的声誉、形象,甚至影响到酒店经营的成败,使酒店
陷入经营危机和公众危机。如何做好酒店电梯安全管理工作是酒店管理者及电梯
供应商首要考虑的问题。因此,有关酒店电梯安全管理是一个非常值得研究的问
题。

本文以星级酒店电梯安全管理为研究对象,以安全管理理论为基础,运用定
量分析和定性分析相结合的研究方法,通过分析我国电梯安全管理现状对酒店电
梯安全管理展开研究,论文共分五章:首先介绍本文的研究背景、研究意义、研
究方法以及研究的基本框架;其次对国内外电梯安全管理现状,说明电梯安全管
理的内涵;第三,对我国电梯安全管理现状进行分析,通过酒店电梯事故案例分
析,总结出酒店电梯安全事故影响因素,并深入分析当前酒店电梯安全管理中存
在的诸多问题;第四,从电梯安全管理法规体系、电梯安全管理全过程监管、电
梯事故应急救援体系的构建以及酒店危机管理等方面提出加强酒店电梯安全管
理的对策与建议,以期减少酒店电梯安全事故的发生,保障酒店持续、稳定的发
展,促进电梯安全管理的水平再上一个新的台阶;最后,对本文的研究结果进行
总结。 -
关键词:酒店电梯安全管理
Abstract
Since the reform and opening, our country economy take a rapid development,
the income of urban and rural residents has been a steady rise, the vigorous
development of the business and exhibition, the relaxation of holidays and policy, all
to promote rapid development of tourism industry in China. These are to continue to
thrive in the hospitality industry provides powerful economic and market
infrastructure. Hotel industry as one of the three pillar industries of tourism, the status
and role of tourism economy is increasing. Elevator,as hotel one of the most basic
means of transportation, is closely connected with the hotel、daily business activities.
The elevator is used most of the hotels especially star hotel as a floor transportation
tool, the elevator to the hotel customers provide many convenient, but also brought a
variety of security problems. At present the hotel elevator safety management still has
many deficiencies, the elevator security situation is not optimistic, every time the
elevator accident will become the focus of media attention, caused many disputes.
Elevator safety issues directly affect the hotel's reputation, image and operating
conditions, may make the hotel management crisis and public crisis, how to do the
elevator safety management work is a hotel manager and the elevator supplier priority
issues. Therefore, the hotel elevator safety management problem is a very worthy of
study.
Based on star hotel elevator safety management as the research object,on the
basis of safety management theory, using quantitative analysis and qualitative
analysis of the combination of research methods, according to the analysis of current
elevator safety management in our country to study hotel elevator safety management,
the paper is divided into five chapters: first of all,introduce the research background,
research significance, research methods and the basic framework of research;
secondly, introduce the elevator safety management status at home and abroad,
explain the connotation of the elevator safety management; Thirdly, the current
situation of the elevator safety management of our country is analyzed, through the
hotel elevator accident case analysis, summed up the hotel elevator safety accident
Abstract
influencing factors, and in-depth analysis of the current hotel many problems existing
in the elevator safety management; Fourth, from the elevator safety management laws
and regulations system, elevator safety management the whole process of supervision,
the construction of the elevator accident emergency rescue system and the hotel crisis
management put forward countermeasures and Suggestions of strengthening the
safety management in the hotel elevator, in order to reduce the hotel elevator safety
accidents, to ensure sustainable and stable development of the hotel, to promote the
elevator safety management level to a new stage; Finally, summarize the research
results of this paper.
Key words: Hotel; elevator; safety management