I 摘要 2021年是十四五规划开局之年，以创新驱动为引领实现经济高质量发展是今 后主要任务。为了推动良性发展，国家提出了新基建战略，新基建的实施对于物 流企业而言既是机遇也是挑战。物流企业只有进一步加强信息化建设才能适应未 来新基建的要求。A物流企业作为第三方物流企业，仍以传统物流作业模式为主， 但是随着市场结构的不断调整，传统物流经营模式被新生的信息化技术如大数据、 电子商务等冲击。信息技术给物流行业带来了技术革新，也给A物流企业在行业 竞争中带来更大的挑战。 本文通过搜集和查阅大量资料，深入A物流企业各部门进行调研，并结合PEST、 SWOT等分析工具和信息化相关理论的运用，对A物流企业信息化建设的内部与 外部的环境进行分析，并对A物流企业的信息化现状进行阐述。理清A物流企业 现阶段信息化建设存在的问题，如企业信息化建设的定位不清，管理模式陈旧、 缺乏统一的信息化标准及信息人才的缺乏等。 结合前文的分析对A物流企业的信息化建设提出优化建议：明确A物流企业 信息化建设的定位，只有定位清晰才能对信息化建设进行有的放矢；打破信息壁 垒，解决信息孤岛问题从而实现各部门高效合作；优化业务流程，建立蛛网式信 息中心管理机制，缩短业务流程运转时间；提升企业信息化的软实力，如加大对 信息化人才的培养等，通过一系列信息化建设的优化举措，促使A物流企业应顺 应市场需求，把握客户快速增长的智能化、个性化物流服务需求，加强信息化技 术在企业管理中的应用，全面推动A物流企业的转型升级，提升物流服务的综合 水平，使其成为更加专业化、智能化的现代物流企业。 关键词：物流企业；信息化；诺兰阶段模型；信息孤岛 Abstract II Abstract The year 2021 is the first year of the 14th Five-Year Plan. Achieving high-quality economic development led by innovation is the main task for the future. In order to promote healthy development, the country has put forward a new infrastructure strategy, the implementation of the new infrastructure is both an opportunity and a challenge for logistics enterprises. Logistics enterprises can only adapt to the requirements of the new infrastructure in the future by scientifically planning the informatization strategy. As A third-party logistics enterprise, A logistics enterprise still focuses on the traditional logistics operation mode. However, with the continuous adjustment of the market structure, the traditional logistics operation mode has been impacted by the new information technology such as big data and e-commerce. Information technology has brought technological innovation to the logistics industry, and also brought greater challenges to A logistics enterprises in the industry competition. Through collecting and consulting A large number of materials, this paper goes deep into each department of A logistics enterprise for investigation, and combines PEST, SWOT and other analysis tools and information related theories to analyze the internal and external environment of the information construction of A logistics enterprise, and expounds the information status of A logistics enterprise. Clarify the problems existing in the information construction of A logistics enterprise at the present stage, such as unclear positioning of the enterprise information construction, obsolete management mode, lack of unified information standards and lack of information talents, etc. Based on the above analysis, optimization suggestions are put forward for the information construction of A logistics enterprise Clarifying the orientation of the information construction of A logistics enterprise. Only with A clear orientation can the information construction be targeted; To break the information barrier and solve the problem of information isolation so as to achieve efficient cooperation among various departments; Optimize business process, establish cobweb information center management mechanism, and shorten operation time of business process; improve enterprise information of soft power, such as to foster the qualified personnels of information, through A series of optimization of information construction, prompting A Abstract III logistics enterprises should adapt to the market demand, to grasp the customer the rapid growth of intelligent, personalized logistics service demand, strengthen the application of information technology in enterprise management, comprehensively promote the transformation and upgrading of A logistics enterprise, promoting the comprehensive level of logistics services, making it A more professional, intellectualized modern logistics enterprises. Keywords: logistics enterprises; information; nolan stage model; information island 目 录 IV 目 录 摘要 ................................................................................................................................... I Abstract ........................................................................................................................... II 第1章 绪论 ..................................................................................................................... 1 1.1 研究背景及研究意义 ......................................................................................... 1 1.1.1 研究背景 ................................................................................................... 1 1.1.2 研究意义 ................................................................................................... 2 1.2 国内外研究现状 ................................................................................................. 3 1.2.1 国外研究现状 ........................................................................................... 3 1.2.2 国内研究现状 ........................................................................................... 4 1.2.3 研究述评 ................................................................................................... 6 1.3 研究内容与方法 ................................................................................................. 6 1.3.1 研究内容 ................................................................................................... 6 1.3.2 研究方法 ................................................................................................... 7 1.3.3 技术路线图 ............................................................................................... 7 第2章 相关理论综述 ..................................................................................................... 9 2.1 信息化概述 ......................................................................................................... 9 2.2 理论基础 ........................................................................................................... 10 2.2.1 诺兰阶段模型 ......................................................................................... 10 2.2.2 战略整合理论 ......................................................................................... 10 2.3 分析工具 ........................................................................................................... 11 2.3.1 SWOT分析法 .......................................................................................... 11 2.3.2 内部因素矩阵 ......................................................................................... 12 2.3.3 外部因素矩阵 ......................................................................................... 12 2.4 本章小结 ........................................................................................................... 12 第3章 A物流企业信息化环境评价 ........................................................................... 13 3.1 A物流企业信息化SWOT分析 ....................................................................... 13 3.1.1 A物流企业优势 ...................................................................................... 13 3.1.2 A物流企业劣势 ...................................................................................... 14 3.1.3 A物流企业面临的机遇 .......................................................................... 15 3.1.4 A物流企业面临的威胁 .......................................................................... 16 目 录 V 3.2 A物流企业信息化环境评价 ........................................................................