-I- 摘要 对于企业而言，其是否能够留住人才其中一项主要的因素就是职工福利满意度。 职工福利能否达到职工内心的要求这对其在工作中的行为和态度能产生巨大的影 响。合理的职工福利往往会让员工的生活幸福指数得到提升，从而更利于积极的投 入到工作中去，能够有效地增加员工的忠诚度。通过职工福利满意度调查，可以实 时的了解到职工对职工福利有哪些要求与意见，有利于企业福利的优化以及制度的 完善，促进企业与职工之间良好的发展关系。 首先，本文综合分析和研究了国内及国外有关于职工福利满意度的的现状，确 定研究内容和研究方法。 其次通过对职工福利和满意度理论的回顾，对职工福利满意度的定义和测量、 职工满意度方法的研究情况进行了讨论，结合秦港股份七公司福利管理的现状以及 职工福利满意度现状，通过问卷的形式开展调研，并对问卷的有效性和真实性进行 分析。 再次，通过调查问卷了解七公司当前职工的福利满意度，整理分析了文章采集 的对有效问卷数据，并以此研究职工对不同维度福利的满意度，考察影响职工福利 满意度的问题以及原因。 最后，根据问题的原因，从沟通平台、职工福利项目、福利质量等方面提出提 高职工福利满意度的具体建议。 关键词：职工福利；满意度；调查问卷；层次分析法 燕山大学工商管理硕士学位论文 -II- Abstract Fortheenterprise,oneofthemainfactorsinitsabilitytoretaintalentisemployee welfaresatisfaction.Whethertheemployee'swelfarecanmeettheemployee'sinner requirementscanhaveahugeimpactontheirbehaviorandattitudeatwork.Reasonable employeebenefitstendtoimprovetheemployee'slifehappinessindex,whichismore conducivetoactiveinvestmentinthework,andcaneffectivelyincreaseemployeeloyalty. Throughtheemployeewelfaresatisfactionsurvey,wecanknowinrealtimewhat requirementsandopinionsemployeeshaveforemployeebenefits,whichisconduciveto theoptimizationofcorporatewelfareandtheimprovementofthesystem,andpromotesa gooddevelopmentrelationshipbetweenthecompanyandemployees. Firstofall,thispapercomprehensivelyanalyzesandstudiesthecurrentsituationof employeewelfaresatisfactionathomeandabroad,anddeterminestheresearchcontent andresearchmethods. Secondly,throughthereviewofemployeewelfareandsatisfactiontheory,the definitionandmeasurementofemployeewelfaresatisfactionandtheresearchon employeesatisfactionmethodarediscussedbinedwiththestatusquoofwelfare managementofQinhuangdaoPort7thCompanyandthestatusquoofemployeewelfare satisfaction,Thesurveywasconductedintheformofaquestionnaireandthevalidityand authenticityofthequestionnairewereanalyzed. Thirdly,throughquestionnairestounderstandthesatisfactionofthecurrent employeesofthesevencompanies,theanalysisoftheeffectivequestionnairedata collectedbythemosquitonet,andtostudythesatisfactionofemployeesondifferent dimensionsofwelfare,toexaminetheissuesaffectingemployeewelfaresatisfactionand thereasons. Finally,accordingtothecauseoftheproblem,specificsuggestionsforimproving employeewelfaresatisfactionareproposedfromtheaspectsofcommunicationplatform, employeewelfareprogram,andwelfarequality. KeyWords:employeebenefits;satisfaction;questionnaire；analytichierarchyprocess 目录 -III- 目录 摘要................................................................................................................................I ABSTRACT......................................................................................................................II 第1章绪论.................................................................................................................1 1.1选题背景和意义....................................................................................................1 1.1.1选题背景.........................................................................................................1 1.1.2研究意义.........................................................................................................1 1.2国内外研究现状....................................................................................................2 1.2.1国外研究现状.................................................................................................2 1.2.2国内研究现状.................................................................................................3 1.2.3国内外研究现状述评.....................................................................................5 1.3研究内容和研究方法.............................................................................................6 1.3.1研究内容..........................................................................................................6 1.3.2研究方法..........................................................................................................7 第2章职工福利理论综述.............................................................................................9 2.1职工福利及满意度相关概念................................................................................9 2.1.1职工福利定义.................................................................................................9 2.1.2职工福利分类.................................................................................................9 2.1.3满意度的定义与测量...................................................................................10 2.2相关基础理论.......................................................................................................11 2.2.1职工福利的效用分析...................................................................................11 2.2.2职工福利与激励理论综述...........................................................................12 2.3本章小结..............................................................................................................13 第3章秦港股份七公司职工福利满意度现状...........................................................14 3.1秦港股份七公司介绍..........................................................................................14 3.1.1七公司概况...................................................................................................14 3.1.2七公司现行福利项目...................................................................................14 3.2职工福利满意度调查问卷设计..........................................................................15 3.2.1问卷设计及内容结构...................................................................................15 3.2.2调查数据收集与样本概况...........................................................................16 3.3问卷效度和信度分析..........................................................................................18 3.3.1效度检验.......................................................................................................18 3.3.2信度检验.......................................................................................................19 燕山大学工商管理硕士学位论文 -IV- 3.4本章小结..............................................................................................................20 第4章职工福利满意度调查数据分析.......................................................................21 4.1职工属性与各福利项目相关性分析..................................................................21 4.1.1与职工对公司整体福利感受相关性分析...................................................21 4.1.2与企业经济型福利相关性分析...................................................................22 4.1.3与企业工时型福利相关性分析...................................................................23 4.1.4与企业设施型福利相关性分析...................................................................25 4.1.5与企业娱乐辅助型福利相关性分析...........................................................26 4.2企业职工福利项目的AHP层次模型重要性分析............................................27 4.2.1层次分析结构模型的建立及分析方法步骤...............................................27 4.2.2准则层元素相对于目标层的重要性判断矩阵...........................................29 4.2.3指标层元素相对于准则层的重要性排序...................................................30 4.3职工福利满意度调查结果..................................................................................32 4.3.1七公司职工福利调查满意度统计结果..............................