摘要..........................................................................................................................................1 ABSTRACT...............................................................................................................................2 第 1 章 绪论..............................................................................................................................4 1.1 研究背景.............................................................................................................................4 1.2 研究意义.............................................................................................................................4 1.2.1 理论意义...................................................................................................................4 1.2.2 现实意义...................................................................................................................5 1.3 国内外研究综述.................................................................................................................6 1.3.1 国外研究综述...........................................................................................................6 1.3.2 国内研究综述...........................................................................................................8 1.4 研究内容与研究方法.........................................................................................................9 1.4.1 研究内容...................................................................................................................9 1.4.2 研究方法.................................................................................................................10 第 2 章 理论基础....................................................................................................................12 2.1 需求层次理论...................................................................................................................12 2.2 双因素理论.......................................................................................................................13 2.3 成就需要理论...................................................................................................................14 2.4 公平理论...........................................................................................................................15 2.5 期望理论...........................................................................................................................17 2.6 行为改造理论...................................................................................................................17 2.7 综合激励理论...................................................................................................................18 第 3 章 银川居然之家家居建材有限公司员工满意度现状................................................20 3.1 银川居然之家家居建材有限公司概况...........................................................................20 3.1.1 银川居然之家家居建材有限公司简介.................................................................20 3.1.2 银川居然之家家居建材有限公司组织架构.........................................................20 3.2 银川居然之家家居建材有限公司员工满意度现状.......................................................21 3.2.1 银川居然之家家居建材有限公司的招聘.............................................................223.2.2 银川居然之家家居建材有限公司的培训现状.....................................................23 3.2.3 银川居然之家家居建材有限公司的薪资结构.....................................................24 3.2.4 银川居然之家家居建材有限公司的绩效考核体系.............................................27 3.2.5 利用访谈法分析人力资源管理现状.....................................................................37 第 4 章 银川居然之家家居建材有限公司员工满意度的量化评价....................................41 4.1 员工满意度指标体系的构建...........................................................................................41 4.2 层次分析法确定指标权重...............................................................................................43 4.2.1 层次分析法简介.....................................................................................................43 4.2.2 层次分析法分析步骤.............................................................................................43 4.2.3 层次总排序检验.....................................................................................................44 4.2.4 群决策结论.............................................................................................................44 4.2.5 指标权重的确定......................................................................................................44 4.2.6 群决策数据.............................................................................................................60 4.3 银川居然之家家居建材有限公司员工满意度的模糊综合评价法...............................62 4.3.1 模糊综合评判的数学模型.....................................................................................62 4.3.2 银川居然之家家居建材有限公司员工满意度模糊综合评判计算......................63 第 5 章 提升居然之家员工满意度的相关对策....................................................................67 5.1 不断提升企业培训制度...................................................................................................67 5.1.1 不断完善培训内容..................................................................................................67 5.1.2 高级管理人员变更招聘办法..................................................................................67 5.1.3 不断提升工作能力与工作职能..............................................................................67 5.2 完善薪酬管理制度和绩效考核制度...............................................................................68 5.3 不断提升企业文化建设...................................................................................................68 5.3.1 企业文化要简单易懂..............................................................................................68 5.3.2 提高管理人员素质，发挥宣传和指导作用..........................................................69 5.3.3 工作实践中强化执行力度......................................................................................69 5.3.4 坚决遏制与企业价值观相悖的亚文化现象..........................................................695.4 领导风格与组织公平方面的提升...................................................................................69 5.5 完善员工满意度管理体系...............................................................................................70 结论与展望..............................................................................................................................71