摘要............................................................................................................................I 目录..........................................................................................................................IV 图清单......................................................................................................................VIII 表清单..........................................................................................................................IX 1绪论............................................................................................................................1 1.1选题的背景............................................................................................................1 1.2选题的意义............................................................................................................2 1.3国内外文献综述....................................................................................................2 1.4研究方法................................................................................................................6 1.5研究目标及内容....................................................................................................6 1.6论文的创新点........................................................................................................7 1.7技术路线图............................................................................................................8 2商业银行操作风险管理的理论基础........................................................................9 2.1操作风险演变、定义和特征................................................................................9 2.2操作风险的相关成因..........................................................................................10 2.3操作风险管理的理论基础..................................................................................10 3NJ银行XZ分行操作风险现状分析.......................................................................13 3.1NJ银行XZ分行概况...........................................................................................13 3.2NJ银行XZ分行操作风险管理概况...................................................................14 3.3NJ银行XZ分行操作风险事件统计...................................................................17 3.4NJ银行XZ分行操作风险案例分析...................................................................19 3.5小结......................................................................................................................21 4NJ银行XZ分行操作风险定量测度.......................................................................22 4.1模糊综合评价模型介绍......................................................................................22 4.2数据来源..............................................................................................................23 4.3评价指标体系构建及指标权重确定..................................................................24 4.4NJ银行XZ分行操作风险模糊综合评价...........................................................28 4.5小结......................................................................................................................33 5NJ银行XZ分行操作风险管理问题及成因分析...................................................34 5.1NJ银行XZ分行操作风险问题分析...................................................................34 V 5.2NJ银行XZ分行操作风险问题成因分析...........................................................37 5.3小结......................................................................................................................40 6NJ银行XZ分行操作风险管理水平提升的建议...................................................41 6.1强化员工素质管理..............................................................................................41 6.2构建操作风险管理文化机制..............................................................................42 6.3健全内部控制体系..............................................................................................43 6.4构建标准化操作风险管理流程..........................................................................44 6.5完善操作系统建设..............................................................................................44