ERP 是实现企业信息化的重要手段，然而实践证明，企业实施 ERP 项目的效果往 往并不如预期。据统计，能够按预计成功实现系统设定目标的 ERP 项目比例仅有 10% 左右，而没有根据系统目标完成项目规划的比例高达 30-40%，50%以上企业的项目是 失败的。ERP 项目实施的成功率不高已经越来越受到广泛关注。ERP 项目投资大，实 施周期一般都比较长，一旦实施失败，对企业造成的经济损失和对企业运营方面的影响 难以估量。因此，对 ERP 项目实施的风险进行识别、分析并确定相应的措施，提高 ERP 项目实施的成功率，是值得学术界和企业界重视的现实问题。 本文在充分吸收借鉴相关理论的前提下，以易华录公司 ERP 项目实施为例，着重 对具有行业特点的集团化系统集成企业 ERP 实施风险管理进行了分析和研究，系统集 成行业的信息化不同于一般制造业，系统集成行业涉及的项目管理、采购及财务核算等 流程复杂，ERP 在系统集成行业的应用越来越广泛，特别是集团化的系统集成企业地域 分散、项目繁多、人员素质不一、有其特殊的行业特征，ERP 项目在这类企业实施的风 险更应该受到重视。本文结合国内外 ERP 风险管理的理论基础和易华录公司实际经营 管理情况，根据风险管理理论对 ERP 实施阶段的不同阶段不同类型的风险进行识别， 主要包括四大类风险，软件选型和服务商风险、组织管理变革风险、项目实施过程风险 和安全及运维风险，并利用科学的分析方法对上述风险进行了评估，确定风险的权重， 根据评估结果，提出有针对性的控制和解决措施。本文力争通过行业内典型企业（易华 录公司）的实际经验，为正在实施 ERP 项目或准备实施 ERP 项目的相关企业提供一些 理论支持，为相关企业提供一些有益的参考。 关键词，系统集成行业；ERP 项目；风险管理II Abstract ERP is an important means to realize Enterprise informatization. However, practice has proved that the effect of ERP project implementation is often not as expected.According to statistics, the proportion of ERP projects that can successfully achieve the system set goals according to the estimated is only about 10%, while the proportion of projects not completed according to the system goals is as high as 30-40%, and more than 50% of enterprises' projects are failures.ERP project investment is large, the implementation cycle is generally relatively long, once the implementation failure, the impact on the enterprise is huge.Therefore, it is a realistic problem worthy of attention to identify, analyze and determine the corresponding measures for the risk of ERP project implementation and improve the success rate of ERP project implementation. In this paper, on the premise of fully absorbing the related theory, Ehualu ERP project implementation, for example, emphatically with the characteristics of the industry collectivization system integration enterprise ERP implementation risk management are analyzed and the research, system integration industry informatization is different from general manufacturing, it involved in project management, procurement and financial accounting process is complex, the application of ERP in system integration industry more and more widely, especially the collectivization of system integration enterprise have different geographical dispersion, project is various, personnel quality, has its special industry characteristics, in these enterprises implement ERP project risk should be taken seriously.Based on the theoretical basis of ERP risk management at home and abroad and the actual management situation of Yihualuo Company, this paper identifies different types of risks in different stages of ERP implementation stage according to the risk management theory, including four types of risks: software selection and service provider risk, organizational management change risk, project implementation process risk and safety and operation and maintenance risks, and evaluates the above risks by using scientific analysis methods. Determine the weight of the risk, according to the evaluation results, put forward targeted control and solutions. This paper strives to pass the practical experience of typical enterprises in the industry (Ehualu) for the implementation of ERP. The project or the relevant enterprises preparing to implement the ERP project will provide some theoretical support to provide some useful reference for relevant enterprises. Key words，System integration industry;ERP project; Risk managementMBA 学位论文 III 目 录 摘要..........................................................................................................................................I Abstract.....................................................................................................................................II 目 录........................................................................................................................................III 图表目录.................................................................................................................................. V 第 1 章 绪论.............................................................................................................................1 1.1 研究背景与研究意义..........................................................................................................1 1.1.1 研究背景....................................................................................................................1 1.1.2 研究意义....................................................................................................................1 1.2 国内外研究综述..................................................................................................................2 1.2.1 国外研究综述............................................................................................................2 1.2.2 国内研究综述............................................................................................................4 1.3 研究方法...............................................................................................................................7 1.3.1 文献法........................................................................................................................7 1.3.2 实地调研法................................................................................................................7 1.3.3 案例分析法................................................................................................................7 1.4 主要内容与技术路线..........................................................................................................8 第 2 章 相关理论基础...........................................................................................................9 2.1 项目风险管理理论..............................................................................................................9 2.1.1 项目风险识别............................................................................................................9 2.1.2 项目风险评估..........................................................................................................10 2.1.3 项目风险控制..........................................................................................................13 第 3 章 易华录公司 ERP 项目概况...................................................................................14 3.1 企业简介及业务概况........................................................................................................14 3.2 企业信息化建设和 ERP 项目情况.................................................................................. 14 3.3 ERP 项目概况.................................................................................................................... 15 第 4 章 易华录公司 ERP 项目实施风险识别与评估.....................................................16 4.1 风险识别............................................................................................................................16 4.1.1 软件选型及服务商风险..........................................................................................18 4.1.2 组织管理变革风险..................................................................................................19 4.1.3 项目实施过程风险.................................................