现阶段在国际上进行综合绩效管理的方法中，以美国波多里奇奖评审为标准，出 现的卓越绩效模式，能够根据顾客的需求，对组织的绩效进行有效分析，卓越绩效模 式也得到了越来越多人的认可。 本文在研究过程中将卓越绩效模式作为主体内容，根据《卓越绩效评价准则》 （GB/T1W80-2004）中的规定和要求，阐述我国企业在实施卓越绩效模式过程中所出 现的问题，并进一步分析问题出现的原因，最终通过卓越绩效模式在实践中的意义， 为我国企业管理提供可行性建议。 本文首先阐述了卓越绩效模式的研究现状、基本内容和实施方法，然后通过对铜 陵有色 A 公司的环境分析，重点研究该企业在进行卓越绩效模式构建中的影响因素， 包括领导、战略、顾客与市场、资源、过程管理、测量分析与改进等，通过对相关影 响因素的分析，为具体的实施方案提供基础。最后，对 A 公司导入卓越绩效模式的结 果进行分析，同时对成功经验、存在不足以及完善对策予以总结。通过研究，得出企 业采用卓越绩效模式这一现代管理方法，有利于企业在发展过程中认识到自身的优势 和不足，从而能够促进企业的健康成长。 关键词：卓越绩效；管理模式；铜陵有色 A 公司I ABSTRACT At present, in the international comprehensive performance management method, the excellent performance model, which is based on the evaluation criteria of the Baldric Award, can effectively analyze the performance of the organization according to the needs of the customers. Excellent performance model has also been recognized by more and more people. In the course of the research, this paper takes the performance excellence model as the main content, according to the regulations and requirements of GB/T1W80-2004, analyzes the problems that appear in the process of using the outstanding performance to evaluate the enterprises in our country. Furthermore, the paper analyzes the effect of using outstanding performance in domestic enterprises, and finally provides some feasible suggestions for promoting the management level of Chinese enterprises through the significance of performance model in practice. This paper first describes the research status quo, basic content and implementation methods of the performance excellence model, then through the analysis of the environment of Tongling Nonferrous Color A Company, focuses on the influencing factors, including leadership, in the construction of the outstanding performance model. Customer and market, process management, measurement, analysis and improvement, resources and strategies, through the analysis of relevant factors to provide the basis for specific implementation. Finally, the paper analyzes the results of introducing the excellent performance model into company A, and summarizes the successful experience, shortcomings and perfect countermeasures. Through the research, it is concluded that the enterprise adopts the excellent performance model, which is the modern management. In the process of development, it is helpful for enterprises to realize their own advantages and disadvantages, and thus to promote the healthy growth of enterprises. KEYWORDS: Excellent performance; Management pattern; Tongling Nonferrous A Company1 目 录 第一章 绪论..............................................................................................1 第一节 选题背景与研究目的.....................................................................................1 一、选题背景...............................................................................................................1 二、研究目的与意义...................................................................................................2 第二节 国内外研究现状.............................................................................................2 一、国外研究现状.......................................................................................................2 二、国内研究现状.......................................................................................................3 第三节 研究思路与研究方法.....................................................................................5 一、研究思路...............................................................................................................5 二、研究方法...............................................................................................................5 第二章 卓越绩效模式理论分析..............................................................7 第一节 卓越绩效模式的起源与发展.......................................................................7 第二节 卓越绩效模式的核心价值观.........................................................................9 第三节 卓越绩效评价准则的框架模型...................................................................12 第四节 卓越绩效评价准则的内容和分值分布.......................................................13 第三章 铜陵有色 A 公司的环境分析...................................................15 第一节 组织概述.......................................................................................................15 第二节 组织的内部环境...........................................................................................15 第三节 组织的外部环境...........................................................................................19 第四章 铜陵有色 A 公司卓越绩效模式的构建与实施.......................22 第一节 导入卓越绩效模式的总体思路...................................................................22 第二节 管理现状诊断分析.....................................................................................25 第三节 构筑强力高效的企业领导体系...................................................................27 第四节 完善战略规划...............................................................................................302 第五节 确立顾客导向的经营理念........................................................................... 41 第六节 建立以人力资源为核心的资源管理体系................................................... 44 第七节 优化关键过程的设计和管理....................................................................... 52 第八节 建立多维度的信息化测量、分析与改进机制........................................... 57 第五章 铜陵有色 A 公司卓越绩效模式实施结果及完善对策...........61 第一节 A 公司导入卓越绩效模式的结果分析....................................................... 61 第二节 A 公司导入卓越绩效模式的成功经验....................................................... 78 第三节 A 公司卓越绩效模式实施存在的问题....................................................... 79 第四节 A 公司卓越绩效模式实施的改进建议....................................................... 81 第六章 研究结论及展望........................................................................84 第一节 研究结论....................................................................................................... 84 第二节 研究不足与展望........................................................................................... 85