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2021 STORE OPERATIONS BENCHMARK SURVEY
RETAILERS RECONFIGURE STORES
FOR AN EVER-MORE-DIGITAL WORLD
SPONSORED BY1 EXECUTIVE SUMMARY
What are your top store operations challenges?
Industry experts are always stressing how important speed, agility and
?exibility are to success in retail, but these words are more often applied to
digital commerce than brick-and-mortar. But 2021, like 2020 before it, has
been a year when the regular “rules” simply don’t apply.
Hiring/restaf?ng stores:55%
Physical store operators have had to manage the reopening of shuttered
stores — and then scramble to ?nd enough employees to adequately
staff those stores in a suddenly tight labor market. At the same time, the
ecommerce surge generated by the pandemic has brought digital-store
alignment to the forefront of retailers’ top store ops challenges. Consumer
(and staff) concerns about in-store safety and hygiene, spurred by the
recent rise of the COVID-19 Delta variant, along with varying local mask
and vaccination mandates, continue to complicate nearly every aspect of
physical retail operations.
Aligning store with digital channels:48%
Product merchandising/inventory management:43%
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