绩效评价一直是人力资源管理工作的一个难点和重点,它作为提高企业和员工绩 效的重要工具显得越来越重要一方面绩效评价是员工绩效改善的重要依据,帮助员 工改变错误的行为,强化已有的正确行为;另一方面绩效评价是职业培训工作的依据, 通过定期评价,从而有针对性的制定培训计划;第三方面绩效评价还是奖励的合理依 据,绩效结果可以应用于员工或组织的奖惩,强化绩效的改善;第四方面绩效评价是 员工晋升和职业发展规划的依据,职业生涯的设计依赖于绩效评价的结果 绩效评价方法很多,常见的方法大致有比较法!特性法!行为法!结果法!360度 反馈评价法!平衡记分卡法等六类 通过对绩效评价方法优!缺点的比较,360度绩效评价方法优点主要体现在全方位 反馈评价对象的绩效状况,可减小或避免传统绩效评价方法产生的误差;较为全面的 反馈绩效信息,多方面提升评价对象能力;员工参与式绩效管理模式,员工的积极性 会更高基于以上的特点,把360度绩效评价的方案设计及实施加以研究和探讨,使其 更加适合矿业计控公司,是本文的主要任务 关键词:计控公司360度绩效评价方案设计及实施 争!产ABSTRACT Pe川沁mrnaeePaPraisalhasalwaysbeneadiffiucltynadPivotinhtewokrofhumna ersoureesadminisarttion.Itsemesotbemoernadmoeri侧OPrtnatasnainsrtumentot PormotehtePeribmrnaceofhteneteprrisesnadhteemPloyees.Fisrtl,yPeribmrnaee paParisal15htebasisofemPloyee,5PerofmrnaeeimPorvmenet.IthePlshteemPloyeesot ocerrcthteirwnorgocnductnadnocsolidatehteirxeistingProPerenoduct;senocdl又 Peri沁mrnaeeaPPraisal15htebasisofProefssionaltraining.Pertinenttrainingshcmeesenabe setdownbyPeriodiealpaParisal;htridl,yPerofmrnaeepaPraisal15htereasonbalebasisofr neeouargemnet.PerofmrnaeeaPPraisalenabeaPPlidetotheneocuragmenetnadPun>shmnet ofhtemePloyeestoeonsolidatehteimPorvmeentofhtePeri七mrnaee;ofurthl,yPeoffmrnaee 即parisal15htebasisofPormotionofhteemPloyeesnadhteProjectofProefssional develoPmnetsincehtedesingofPoresfsionaleaeerrd即endsonhteesrultofhtePeri七mrnace papraisal. 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ByhteocmP丽sonofhtedavnatagesnaddisadvantagesofhtePeribmrnaeeaPParisal mhetod,themainadvnatageofPeribmrnaeepaParisal15htatitenavoaidnadreducehte 曰比rseuasdebytraditionaimethodsofPeri沁mrnaeeaPPraisalbyefebdakcofhtestaLt巧of htebojeetofPaPraisalall一orinetedl又itenailnPorvehteepaacitiesofhetbojectofpaPraisal inmnaywaysbyefedbakcofhteimofnnationofPaPr川salocmPrehnesivel;yhteenhtusiasm ofhteemPloycesenabelmPorvedbyhtePeribmrnaecadiminisrtat10nmodeofParticiPation ofhteemPloyees.Themaintaskofhtearticle15,onhtebasisofhtebaove一eniionde hcaracters,otmkae3600PerofmrnaeePaParisalsultbaleofrhteJikongdPeartmnetin miningbyhteersearehnaddisucssinoofhtePorjectdesingofit.分 WORDS:J议ongdePartment360/PeOrf恤naeeaPPraisalPorject andimPlemnetation目录 第一章绪论 ............................... ,.......,.....,.-............................9 1.1.问题的提出..........................................-..,.................0.....................9 1.2.绩效评价的重要性..........................,........................-..........................10 1.3.本文要解决的问题.,.,......................-.............,..........-..#..#..10 1.4.本文的方案设计方法..........................一...............-.,.,..........11 1.5.本文的思路和篇章结构二,.,..........0.....,..,-........................,.11 第二章绩效评价基本理论概述 .......#..,# -, 2.1.绩效评价的概念.....,......,...........#.....#一12 2 . 1.1.绩效(peribmrnaee)的定义.........,...........#.....#..#.#.#..#,12 2.1.2.工作绩效的影响因素...........,.!................................,..................13 2.2.绩效评价的标准.......................................#..,#14 .23.绩效评价的主要方法..........................,...........................#.#.巧 2.4.各类绩效评价方法的比较,.,..................................一.........................18 第三章企业背景及绩效评价存在的问题.,一~二 3.1.企业背景及战略............................................. 3.1.1.企业背景.....................,......,.,.,........~.,-......,.........O 3.1.2.企业战略..............................~..................~.........,.,..........#..#.21 3.2.公司战略对绩效的要求..................,.................,................,.24 3.3.计控公司绩效评价现状及存在问题分析.....~.,一~,.,二..,.25 3.3.1.存在的问题.................-.................................................,....#5- 3.3.2.队伍状况.0......,............一.......................00,0,....,.......#,.......#26 3.3.3.应对措施.,.........,.............................0.....................................一..26 第四章360度绩效评价的相关理论 .. ,................#....28 4.1.360度绩效评价理论................................,........................,............28 4.1.1.360度绩效评价的涵义...........,........./.,............,.................294.1.2.360度绩效评价法的产生背景.......................,二,...........................,.29 4.1.3.360度绩效评价法的基本原理..,.............,............,_.................o 4.1.4.360度绩效评价法的操作流程.............,二,.............,.......................30 4.2.360度评价及反馈的操作过程.....一,.一.,...............一,...一.....31 第五章绩效评价方案设计......#..#,0# 5.1.设计的总体思路....,....................#.0#0,34 5.1.1.绩效评价的功能和目的......一.....................,...........,.........,.,.,.#34 5.1.2.绩效评价的原则...............................................#35 5.1.3.绩效评价的内容........................,.......,#36 5.1.4.绩效评价的设计思路.............,.....................,.,....,.....一...........37 5.2.方案设计的具体方法和技术........一,.................一,.,..............,.38 5.2.1.评价对象的确定......,.......................................#.,38 5.2.2.评价指标及周期的设定.,......................,二,......................................39 5.2.3.权重的设定.....,..............,...........................,#一15.2.4.评价者的确定.,...............,二,.....................,#..2 5.2.5.绩效评价问卷的设计.................,.........一................................................44 5.2.6.评价小组的确定...................................#......#,.#45 5.2.7.评价误差的校正.............................................#,#5 5.2.8.绩效面谈设计...................................................#45 5.2.9.结果的应用.........~..,...............................一.........#48 第六章绩效评价的实施 .... ,.# 一49 6.1.评价及反馈实施..................................,.#..#, 6.1.1.准备阶段...................................................,.,..........,.....................9 6.1.2.评价阶段.....一....................................................~二,二,.0..............................9 6.1.3.反馈阶段.一...一,...,........,....!..................0...0,.....,....,50 6.1.4.结果应用阶段........................................................................,.........54 6.2.360度绩效评价实施的难点.....0,0二/二,........................................58 6.3.保证措施二0./0.一......................~...........一~...........................................59 6.3.1.事前控制0.,....................................0.../................,...............,..59 6.3.2.事中控制....0........,....0.....................................一...,..............59 6.3.3.事后控制...........................................................................,...............,..60 第七章结论!局限性与进一步研究的方向二~,0~~~.6l 7.2 本文研究的结论..............,.................................................................,.,61 本文研究的局限性.~...........,.0.../,二,.......................,...二617.3.进一步研究方向.............................-...............................................63