酒店涉外服务常见场景及基本用语
当公司员工遇见外宾时，问候及指路常用语
This is dragon house, welcome!
Good morning/afternoon/evening ,How are you?
Welcome to our hotel.
Please go this way./This way please!
二、Reception(接待处)
1、前台接听外来电话专用语
Hello, Dragon house，您好，卧龙公寓。
２、预订Advance Reservation、Check in
A 电话预订
Front desk, good morning, can I help you?
B 订房
R: Good morning/afternoon/evening! 　Sir/madam Can I help you?
G: I’d like to check in. I’m from ×× company.
R: Your name, sir.
G: Smith, John Smith.
R: Just a moment, yes, we have a reservation for you. Would you please sign your name here while I prepare your key card for you?
R: Your room number is 8101, This is your key card, This way please.
C行李员服务
Sir, would you like me to help you carry your baggage?
Let me help you. Carry your baggage.
附：Asking what the client wants(询问客人要求)
Do you want a single room or a double room?
What kind of room would you like?
How long will you be staying?
Please pay a 200 yuan/RMB deposit.
If you want to stay longer than scheduled, please.
Come to our front desk to fill another form.
单间：single room 双人房：double room 三套间：three-room suite
高套：super-class suite 豪套：luxurious suite VIP房：VIP suite
通用祝福语：I hope you enjoy your stay here/with us.
三、外宾到达客房（coming into the room）
介绍房间设施
This is bathroom/living room and here is the remote control for air-condition(空调). Telephone is there, and if you want to make urban calls（市话）, please dial 9 first before the number.
If you want to make long distance call, please dial 8888 to contact our telephone exchange(总台) first.
介绍可提供的客房服务 Room services
叫醒服务
G: Please call me at 8:00 in the morning.
R: Your room number, please?
G: Room 505, at 8:00 in the morning.
R: OK,NO problem.
免费早餐服务
We can