FRONT DESK


Dear team member,
Firstly, a very warm welcome to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.
真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。
I wish you a pleasant and fruitful working experience at Front Office Department.
祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。
Yours truly,
此致
TABLE OF CONTENTS
Part One
Part 1
(Welcome Letter From Director of Rooms Page 02
(Departmental Organization Chart Page 04
Part 2
( Job description Page05
Part 3
( Standard Operating Procedures
Register F I T Page 09
Check Out Guest Page 12
Group Check In Page 15
Group Check Out Page 17
PCR Enrollment Page 18
Make a Reservation Page 20 Group Information Check Page 23
Free Room UpgradePage 25
House Use and Complimentary Room Page 26
Room ChangePage 27
Extra BedPage 29
Late Check Out Page 30 ExtensionPage 32
CancellationPage 34
Incognito Call, Screen Call and Do Not Disturb Page 36
Sleep Out Page 38
Authorization Of Entry To Guest Room Page 39
Advance Deposit Page 41
Handling Of Foreign Currency and Company
Check as Deposit.