Abstract of relative theories and the current situation, the corresponding performance appraisal index is determined, and further discussion is made on the performance appraisal content of retail personnel. In the Balanced Scorecard, more appropriate performance appraisal indicators and the construction method of its detailed performance appraisal indicator system are analyzed. Moreover, the process of performance evaluation system is upgraded, the implementation cycle and path are determined, and the communication and feedback mechanism are clarified. At last, the thesis proposes practical solutions such as keeping the performance evaluation strategy consistent, clarifying the crucial role of performance evaluation, ensuring the fairness of performance evaluation, enriching the application of performance evaluation results, and perfecting the performance evaluation information system, in order to ensure the effective implementation of Z Bank A Branch retail personnel performance evaluation system. 【Key Words】Performance Evaluation; Performance Indicators; Bank; Retail Business 【Thesis Type】Application Research III 目录 1 绪论 ......................................................................................................... 1 1.1 研究背景及意义 ............................................................................... 1 1.2 研究目的 ........................................................................................... 1 1.3 研究内容 ........................................................................................... 2 1.4 研究方法 ........................................................................................... 3 1.4.1 360 绩效评估方法 ...................................................................... 3 1.4.2 平衡计分卡 ................................................................................. 4 1.4.3 关键绩效指标法 ......................................................................... 4 1.5 研究框架 ...