大连理工大学专业学位硕士学位论文
摘
要
随着经济的高速发展，越来越多的企业将人才发展纳入战略规划中，通过员工培训
不断更新员工的知识与业务技能，从而促进企业获得领先的市场竞争力。与此同时，随
着信息技术的飞速进步以及新冠肺炎疫情带来的影响，每一家企业都在加快数字化转型
的进程，创新员工培训模式。在线上培训模式日趋成熟的当下，科学运用企业在线培训
平台，融合线上与线下培训，优化企业员工培训模式尤为重要。
本文以高新技术企业——D公司为研究对象，介绍了 D公司人力资源情况和员工培
训现状，在问卷调查、深入访谈和统计分析的基础上，充分调研了 D公司员工培训存在
的问题及成因，提出了 D公司员工培训的改进措施及实施保障。研究指出，D公司员工
培训管理存在的问题主要有以下四点：第一，培训内容偏离工作实际；第二，线上与线
下培训衔接少互动不足；第三，培训效果评估简单流于形式；第四，员工主动参训意愿
不强。结合培训相关理论、D公司现有培训实践模式以及实际场景案例的深入研究，分
析得出以上问题产生的原因主要体现为：员工层面培训需求的分析不深入；没有形成多
形式融合的混合式培训；培训效果评估体系不专业；培训激励机制不完善。结合 D公司
员工培训管理的实际情况，通过对以上问题产生原因的深入分析及相关理论模型的研
究，本文从加强员工培训需求的调研与分析，建立融合多种培训方式的混合培训模式，
构建和完善培训效果评估和运用体系，逐步完善员工培训的激励体系四个方面进行了解
决方案的设计。同时，本文分别对公司的组织保障、制度保障、资源保障三个方面提出
了相应的保障措施。解决方案与保障措施的设计思路充分结合了员工在培训上的实际需
求，有效综合了线上线下两种培训模式的优缺点，以实现取长补短的目的，从而构建出
科学的培训方式，最大化企业员工培训的效果。
论文旨在通过研究，以企业战略为起点，对员工岗位能力和要求分析，优化公司的
员工培训管理模式，提升员工业务技能与综合素质，并为员工制定适合其成长与发展的
培训规划。为 D公司员工培训管理工作提供指导与帮助，探索出一条符合时代发展的崭
新培训路径，加强 D公司人才梯队建设与培养并促进公司可持续发展。同时也为 D公
司同类型业务、产品、客户服务等培训的管理与设计提供具有借鉴意义的经验做法和新
思路，助力企业培养卓越人才，服务社会经济发展。
关键词：员工培训；培训需求分析；混合式培训；培训效果评估
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D公司员工培训管理优化研究
Study on D Company's Staff Training Management Optimization
Abstract
With rapid development of economy, more and more enterprises incorporate talent
development into strategic planning, update employees' knowledge and business skills through
employee training to make enterprises better maintain leading competitiveness. Meanwhile,
with the rapid development of information technology and the impact of novel coronavirus
pneumonia, every enterprise is accelerating the pace of digital transformation and innovating
employee training mode.
Taking D company,a high-tech enterprise as the research object, this thesis introduces the
human resources and staff training status of the company, deeply investigates the problems and
causes of staff training on the basis of questionnaire interview and statistical analysis. The
study points out that the problems existing in the employee training of D company include: The
training content deviates from the actual work; the connection between online and offline is
less; the raining effect evaluation is simple and formalistic; the willingness of employees to
actively participate in training is weak. The causes of these problems are mainly reflected in:
the analysis of staff training needs is not in-depth; The mixed mode is less used; The training
effect evaluation system is not professional; The training incentive mechanism is imperfection.
Through the analysis of the causes of the above problems, combined with the actual situation of
employee training in company D, this text designs solutions from four aspects: strengthening
employee demand investigation,strengthening Blending training, improving training effect
evaluation system and improving training incentive system.So as to effectively integrate the
advantages and disadvantages of online and offline training modes,build a scientific training
mode and maximize the effect of enterprise training.
Through research, this thesis aims to optimize the company's employee training
management mode, improve employees' business skills and comprehensive quality and
formulate a training plan suitable for their growth and development. Provide guidance and help
for the staff training management of company D. At the same time, it also provides experience,
practices and new ideas for the same type of business, products and customer service, helps
enterprises cultivate outstanding talents and serves social and economic development.
Key Words：Staff Training; Training Demand Analysis; Blending Training; Training Effect
Evaluation
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大连理工大学专业学位硕士学位论文
目录
摘
要.............................................................................................................................I
Abstract ............................................................................................................................. II
1绪论.............................................................................................................................. 1
1.1研究背景及意义............................................................................................... 1
1.1.1研究背景................................................................................................ 1
1.1.2研究意义................................................................................................ 2
1.2研究方法与内容............................................................................................... 3
1.2.1研究方法................................................................................................ 3
1.2.2研究内容................................................................................................ 3
2相关理论与文献综述.................................................................................................. 4
2.1员工培训理论发展综述................................................................................... 4
2.2员工培训相关研究评述................................................................................... 5
2.2.1员工培训体系研究................................................................................ 5
2.2.2培训需求分析理论与方法.................................................................... 6
2.2.3培训实施研究........................................................................................ 6
2.2.4培训效果评估理论与方法.................................................................... 7
2.3理论模型........................................................................................................... 7
2.3.1 OTP培训需求分析模型 ....................................................................... 7
2.3.2混合式学习理论.................................................................................... 9
2.3.3柯氏四级培训评估模型........................................................................ 9
2.3.4激励理论.............................................................................................. 11
3 D公司概况与员工培训情况分析............................................................................ 13
3.1 D公司概况..................................................................................................... 13
3.1.1公司简介.............................................................................................. 13
3.1.2组织架构.............................................................................................. 13
3.1.3公司战略.............................................................................................. 14
3.1.4人力资源现状...................................................................................... 15
3.2 D公司员工培训现状.............................