企业员工绩效评价体系是企业为客观、公正评价员工绩效而设计的，是企业 进行内部员工管理及激励的重要手段，对企业组织的管理能力提升及市场竞争力 增强均有着重要的意义。该体系由考核制度、考核方法及评价指标等元素构成， 是企业对自身组织运营情况及员工工作状态进行考量的基本工具。 论文主要使用文献研究、案例分析、问卷调查法以及定量分析法，对杰锋网 络工程公司的绩效考核问题进行分析，研究内容与结论主要有： 首先，借助问卷工具完成对杰锋网络工程公司员工绩效考核的现状分析，并 进一步思考其中存在的问题，以及问题成因；其次，基于绩效考核的理论与方法， 系统地构建了杰锋网络工程公司员工绩效考核体系，从中层管理人员和基层员工 两个层面构建了企业的考核评价体系。运用层次分析法，确定了杰锋网络工程公 司各项考核体系的指标、内容与权重，并对相关考核结果的应用提出可行的对策 建议；最后，从重视绩效考核工作、成立绩效考核机构、完善绩效考核制度，制 定了杰锋网络工程公司实施绩效考核体系的保障措施。 论文的研究成果有助于杰锋网络工程公司改进现有的绩效考核体系，改善公 司的员工管理能力，为公司后续市场竞争力提升提供一定的理论指导。 关键词：杰锋网络；绩效考核；层次分析法 杰锋网络工程公司员工绩效考核研究 II ABSTRACT The enterprise employee performance appraisal system is designed by the enterprise to evaluate the employee performance objectively and fairly. It is an important means for the enterprise to carry on the internal staff management and the incentive, and has the important significance to the enterprise organization management ability enhancement and the market competition ability enhancement. The system is composed of assessment system, assessment method and evaluation index, which is the basic tool for enterprises to consider their own organization and operation and the working status of employees. The paper mainly uses literature research, case analysis, questionnaire survey and quantitative analysis to analyze the performance appraisal of Jiefeng Network Engineering Company. The research contents and conclusions are as follows: First of all, with the help of questionnaire tools to complete the analysis of the current situation of employee performance appraisal in Jiefeng Network Engineering Company, and further think about the existing problems and the causes of the problems; secondly, based on the theory and method of performance appraisal, the system of employee performance appraisal in Jiefeng Network Engineering Company is systematically constructed, and the evaluation system of enterprises is constructed from two levels: middle management and grass-roots employees. Analytic hierarchy process (AHP) is used to determine the index, content and weight of each appraisal system of Jiefeng Network Engineering Company, and some feasible countermeasures and suggestions are put forward for the application of relevant appraisal results. Improve the performance appraisal system and formulate the guarantee measures for Jie Feng network engineering company to implement the performance appraisal system. The research results of this paper are helpful for Jiefeng Network Engineering Company to improve the existing performance appraisal system, improve the staff management ability of the company, and provide some theoretical guidance for the subsequent market competitiveness promotion of the company. Keywords: Jiefeng Network Company; Performance Appraisal; Analytical Hierarchy Process MBA学位论文 III 目 录 摘要 ......................................................................................................................... I ABSTRACT .............................................................................................................. II 目 录 ....................................................................................................................... III 第1章 绪论..............................................................................................................1 1.1 研究背景和意义 .................................................................................................1 1.1.1 研究背景 ...................................................................................................1 1.1.2 研究意义 ...................................................................................................2 1.2 国内外研究综述 .................................................................................................2 1.2.1 国外研究综述 ...........................................................................................2 1.2.2 国内研究综述 ...........................................................................................3 1.2.3 研究述评 ...................................................................................................5 1.3 研究方法和内容 .................................................................................................6 1.3.1 研究方法 ...................................................................................................6 1.3.2 研究内容 ...................................................................................................6 第2章 绩效考核的相关理论与方法 .......................................................................9 2.1 绩效考核概述 .....................................................................................................9 2.1.1 绩效考核的定义 .......................................................................................9 2.1.2 绩效考核的意义 ..................................................................................... 10 2.1.3 绩效考核的原则 ..................................................................................... 10 2.2 绩效考核的方法 ............................................................................................... 12 2.2.1 关键绩效指标法 ..................................................................................... 12 2.2.2 360度考核法 ........................................................................................... 13 2.2.3 目标管理法 ............................................................................................. 14 2.3 其他理论与方法 ............................................................................................... 15 2.3.1 层次分析法 ............................................................................................. 15 2.3.2 利益相关者理论 ..................................................................................... 15 第3章 杰锋网络工程公司员工绩效考核体系现状与问题分析 ........................... 17 3.1 杰锋网络工程公司概况.................................................................................... 17 3.1.1 公司发展概况 ......................................................................................... 17 3.1.2 公司组织架构 ......................................................................................... 17 3.1.3 公司人力资情况 ..................................................................................... 18 3.2 员工绩效考核体系现状分析 ............................................................................ 20 3.3 员工绩效考核体系问题分析 ............................................................................ 22 3.3.1问卷调查与结果汇总 ............................................................................... 22 3.3.2绩效考核体系存在的问题 ....................................................................... 23 3.4员工绩效考核体系问题的成因 ......................................................................... 24 3.4.1公司决策者对绩效考核的认知不足 ........................................................ 25 杰锋网络工程公司员工绩效考核研究 IV 3.4.2员工绩效考核存在结构性缺陷 ............................................................... 25 3.4.3员工绩效考核监督机制缺失 ................................................................... 25 第4章 杰锋网络工程公司员工绩效考核体系设计 .............................................. 27 4.1 员工绩效考核体系设计目标和原则 ................................................................ 27 4.1.1 绩效考核体系设计目标 .................................................