随着企业的发展和经济环境的变化，企业的管理方式会随着上述情况的变化而不断 的向专业化、科学化、制度化发展。在企业发展过程中员工的整体素质水平对企业核心 竞争力的重要性越来越显著，也越来越受到企业管理人员的重视。为了提高企业员工的 整体素质水平和培训管理科学性，企业管理者们通过制度化手段建立员工培训体系来对 员工培训进行管理。但企业培训管理的水平又会受到培训体系是否科学的制约，因此如 何建立科学的培训体系，如何不断完善企业培训体系存在的问题成为企业培训管理研究 的重点。 本文以广西SH陶瓷集团生产线员工的培训管理为案例，在深入了解生产线员工的 培训体系的基础上；通过员工培训态度调查和培训与生产数据分析提出企业培训管理存 在的问题；结合企业实际情况提出培训管理的改善方案。 关键词：培训管理；培训需求理论；培训评估理论 II RESEARCHONTRAININGANDMANAGEMENT OFPRODUCTIONLINESTAFF INGUANGXISHCERAMICSGROUP ABSTRACT Withthedevelopmentoftheenterpriseandthechangeoftheeconomicenvironment,the managementmodeoftheenterprisewillcontinuetoprofessional,scientificand institutionalizeddevelopmentwiththechangeoftheabovesituation.Intheprocessof enterprisedevelopment,theoverallqualityofemployeesismoreandmoreimportanttothe corecompetitivenessofenterprises,andmoreandmoreattentionbyenterprisemanagers.In ordertoimprovetheoverallqualityofemployeesandthescientificnatureoftraining management,enterprisemanagersestablishthestafftrainingsystemtomanagethestaff trainingbymeansofinstitutionalization.However,thelevelofenterprisetraining managementwillberestrictedbywhetherthetrainingsystemisscientificornot,sohowto establishascientifictrainingsystemandhowtocontinuouslyimprovetheproblemsinthe enterprisetrainingsystemhasbecomethefocusofenterprisetrainingmanagementresearch. ThispapertakesthetrainingandmanagementofproductionlinestaffofguangxiSH ceramicsgroupasacasestudy,onthebasisofin-depthunderstandingofthetrainingsystem ofproductionlinestaff;Theproblemsofenterprisetrainingmanagementareputforward throughthesurveyofemployeetrainingattitudeandtheanalysisoftrainingandproduction data.Accordingtotheactualsituationoftheenterprise,putforwardtheimprovementplanof trainingmanagement. KEYWORDS：trainingmanagement；trainingdemandtheory；training evaluationtheory III 目录 摘要.........................................................................................................................................I ABSTRACT....................................................................................................................................II 第一章绪论...............................................................................................................................1 1.1研究背景及意义..................................................................................................................1 1.1.1研究背景...........................................................................................................................1 1.1.2研究意义...........................................................................................................................1 1.2研究内容..............................................................................................................................2 1.3论文框架..............................................................................................................................2 1.4研究方法..............................................................................................................................4 1.5论文创新点..........................................................................................................................5 第二章理论及文献综述...........................................................................................................6 2.1理论综述..............................................................................................................................6 2.1.1人力资本理论...................................................................................................................6 2.1.2培训需求分析理论...........................................................................................................7 2.1.3培训评估理论...................................................................................................................7 2.2国内外研究现状...................................................................................................................8 2.2.1国外研究现状....................................................................................................................8 2.2.2国内研究现状....................................................................................................................9 第三章SH陶瓷集团企业生产线员工培训管理现行做法和问题......................................10 3.1企业概况............................................................................................................................10 3.1.1企业简介.........................................................................................................................10 3.1.2企业地理区位条件.........................................................................................................11 3.1.3广西SH陶瓷集团生产线部门性质..............................................................................12 3.1.4广西SH陶瓷集团生产线员工结构..............................................................................13 3.2广西SH陶瓷集团生产线员工培训管理现状.................................................................14 3.2.1广西SH陶瓷集团生产线员工培训组织结构..............................................................15 3.2.2广西SH陶瓷集团生产线员工培训工作流程..............................................................15 IV 3.2.3广西SH陶瓷集团生产线培训讲师现状......................................................................17 3.3广西SH陶瓷集团生产线员工培训调查.........................................................................17 3.3.1问卷设计与发放.............................................................................................................18 3.3.2调查问卷结果.................................................................................................................18 3.4广西SH陶瓷集团生产线员工培训管理存在问题.........................................................22 3.4.1培训日程安排科学性不足.............................................................................................22 3.4.2培训课程质量区分度不足.............................................................................................23 3.4.3部分培训效果不达标.....................................................................................................24 3.5广西SH陶瓷集团员工培训管理问题原因分析.............................................................25 3.5.1培训课程设计缺乏针对性.............................................................................................26 3.5.3培训目标的确定和培训实际需求偏离.........................................................................26 3.5.2培训效果评估和培训工作考核指标分离.....................................................................27 第四章广西SH陶瓷集团生产线员工培训管理改进方案.................................................28 4.1改进方案整体目标............................................................................................................29 4.1.1健全培训机制.................................................................................................................29 4.1.2设置科学的量化的培训目标.........................................................................................29 4.1.3丰富培训层次.................................................................................................................29 4.1.4完善培训效果评估的反馈机制.....................................................................................29 4.2培训需求分析工作改进....................................................................................................30 4.2.1优化培训需求分析.............................................................