随着全球经济信息一体化的加快，市场竞争越来越激烈，企业面临许多的 机遇和挑战对企业的综合竞争力提出了更高更严格的要求。人才是企业不断发 展进步的重要因素，加大培养人才的力度逐步成为了企业日常的重要工作，建 立和完善员工培训体系更对企业的发展进步具有直接的影响。在持续变化的市 场环境下，中小企业在成长过程中遇到了员工逐步老龄化、员工流失严重、员 工素质不能满足企业成长需求等人力资源管理阻碍，这些难题的出现对中小企 业的员工培训工作提出了更高更严格的要求，中小企业能否长远发展的关键就 是做好员工培训。 本文以员工培训的有关理论为指导，从WJX公司培训的实际情况出发，对 公司的员工培训体系进行研究。首先文章论述了研究的背景和意义，并对国内 外文献、研究内容和研究方法进行阐述，同时阐明员工培训体系的有关理论。 其次，为了对公司的员工培训体系现状有进一步的了解，通过对员工进行访谈、 开展调查问卷及企业实地考察等方法阐述了WJX公司的基本情况、组织架构和 员工培训体系的现状，发现目前公司员工培训体系中存在缺乏有效的培训需求 分析和明确的培训计划、培训师资匮乏、培训形式单一及培训效果评估不到位 等问题，并进一步深入找出形成这些问题的原因。随后针对公司员工培训体系 现有的问题，以员工培训的有关理论为指导，联系企业实际情况，设计出与企 业实践相适应的员工培训优化体系，做好培训需求分析与制定相应培训计划， 强化培训工作实施并完善培训效果评估，进而提出保障措施以有效落实培训成 果的转化。最后得出结论并展望未来研究的方向。本文为WJX公司的员工培训 体系提供实施保障的同时，对其他中小企业实施培训项目也有一定程度的参考 与借鉴意义。 关键词：员工 培训体系 人力资源管理 II Abstract With the acceleration of global economic information integration, market competition is becoming increasingly fierce, and many opportunities and challenges faced by enterprises have placed higher and more stringent requirements on their overall competitiveness. Talent is an important factor for the continuous development and progress of an enterprise. Increasing the efforts to train talents has gradually become an important daily work of an enterprise. The establishment and improvement of the staff training system has a direct impact on the development of the enterprise. In the continuously changing market environment, SMEs encountered human resources management obstacles such as the gradual aging of employees, serious staff turnover, and the inability of employees to meet the growth needs of the enterprise during the growth process. With higher and stricter requirements, the key to the long-term development of SMEs is to do a good job of employee training. This thesis is guided by the relevant theories of employee training, starting from the actual situation of WJX company training, researching the company's employee training system. First, the thesis discusses the background and significance of the research, and elaborates on domestic and foreign literature, research content and research methods, and clarifies the relevant theories of employee training systems. Secondly, in order to have a better understanding of the current status of the company's employee training system, the basic situation, organizational structure and current status of the employee training system of WJX were elaborated through interviews with employees, questionnaires and field visits to the company. In the employee training system, there are problems such as lack of effective training needs analysis and clear training plans, lack of trainers, single training forms, and inadequate evaluation of training effects, and further find out the reasons for these III problems. Then, in response to the existing problems of the company's employee training system, taking the relevant theories of employee training as the guide, and contacting the actual situation of the company, an employee training optimization system adapted to the company's practice was designed, and training needs analysis and corresponding training plans were formulated to strengthen The training work implements and improves the evaluation of training effects, and then puts forward safeguard measures to effectively implement the transformation of training results. Finally, draw conclusions and look forward to the direction of future research. While this paper provides implementation guarantee for WJX's employee training system, it also has a certain degree of reference and reference significance for the implementation of other SMEs' training programs. Keywords ：staff training system human resource management V 目 录 第1章 绪论…………………………………………………………………………………1 1.1绪论……………………………………………………………………………1 1.1.1研究背景………………………………………………………………………1 1.1.2研究意义………………………………………………………………………2 1.2研究内容、方法与思路…………………………………………………………2 1.2.1研究内容………………………………………………………………2 1.2.2研究方法………………………………………………………………2 1.2.3研究思路………………………………………………………………3 1.3创新之处……………………………………………………………………………4 第2章 基本概念、研究综述与相关理论…………………………………………6 2.1基本概念……………………………………………………………………6 2.1.1员工培训………………………………………………………………………6 2.1.2员工培训体系………………………………………………………………6 2.2国内外研究综述…………………………………………………………7 2.2.1国内研究综述………………………………………………………………7 2.2.2国外研究综述………………………………………………………………8 2.3员工培训体系的相关理论………………………………………………………10 2.3.1人力资本理论………………………………………………………………10 2.3.2成人学习理论………………………………………………………………10 2.3.3学习型组织理论……………………………………………………………11 第3章 WJX公司员工培训体系现状…………………………………………………12 3.1公司简介……………………………………………………………………………12 3.2公司人力资源基本情况…………………………………………………………12 3.2.1公司组织结构………………………………………………………………12 3.2.2公司员工结构………………………………………………………………14 3.2.3公司人力资源管理战略……………………………………………………16 3.3公司员工培训体系现状…………………………………………………………16 3.3.1公司培训制度现状…………………………………………………………16 VI 3.3.2公司培训师资现状…………………………………………………………17 3.3.3公司培训内容现状…………………………………………………………17 第4章 WJX公司培训体系存在的问题及原因分析…………………………………19 4.1培训体系问卷分析………………………………………………………………19 4.1.1 调查问卷设计………………………………………………………………19 4.1.2 调查结果分析………………………………………………………………19 4.2培训体系访谈分析………………………………………………………………25 4.3公司员工培训体系存在的问题…………………………………………………26 4.3.1 缺乏有效的培训需求分析………………………………………………26 4.3.2 缺乏明确的培训计划……………………………………………………28 4.3.3 培训师资匮乏………………………………………………………………28 4.3.4 培训形式单一与内容设置不全面………………………………………28 4.3.5 培训效果评估不到位……………………………………………………29 4.4公司员工培训体系存在问题的原因分析……………………………………30 4.4.1 培训观念落后………………………………………………………………30 4.4.2 培训机制不健全……………………………………………………………31 4.4.3 缺乏培训保障制度…………………………………………………………32 第5章 WJX公司培训体系优化设计…………………………………………………33 5.1公司员工培训体系优化目标……………………………………………………33 5.2公司员工培训体系设计思路……………………………………………………33 5.3公司员工培训体系优化内容………………………………………………34 5.3.1做好培训需求分析…………………………………………………………34 5.3.2制定相应培训计划…………………………………………………………38 5.3.3强化培训工作实施…………………………………………………………45 5.3.4完善培训效果评估…………………………………………………………47 第6章