组织绩效管理一直是经济和管理学界研究的热点问题。由于行业特点，作为占据 我国第二产业重要位置的服装企业，组织绩效管理的繁杂、混乱、不成体系，已严重 阻碍了大多数服装企业的发展。以战略为导向的组织绩效管理，不但能将组织与个人 纵向间、部门与部门横向间工作有机整合成一体，而且能形成联动机制，充分挖掘员 工潜能，实现员工与组织“双赢”。因此，建立一套科学、合理的组织绩效管理方案， 对提升服装企业在市场大潮中的竞争力，保证服装企业的可持续发展，有着非常重要 的意义。 本文基于服装企业经营与岗位管理自身特点，试图将组织战略、组织绩效、岗位 考核管理融为一体，设计出符合服装企业自身发展特点的绩效管理方案，并进一步从 员工与上级本身、制度与流程本身、组织氛围与管理本身，阐述出如何加强服装企业 绩效的全方位管理。 本文以理论知识为基础，公司实际为载体，在战略目标、行动计划、组织结构、 工作分析、制度流程设计完善的前提下，从绩效管理的计划、监控、考核、反馈和应 用开发五个阶段详细构建该组织绩效管理方案。设计中，尤其侧重在组织绩效管理制 度和程序、考核方法和考核量表、考核指标目标的提取与分解等关键点进行详细描述； 最后，是对该组织绩效管理方案构建的预期效果和完善性进行说明。通过组织绩效管 理方案构建，达到实现战略和可持续发展的目的，并希望藉此，摸索出服装企业可操 作性较强的组织绩效管理方案模版。 关键词：服装企业；战略导向；组织绩效；BSC II ABSTRACT Organizationalperformancemanagementhasalwaysbeenahotissueineconomicsand management.Duetothecharacteristicsoftheindustry,asagarmententerpriseoccupyingan importantpositioninChina'ssecondaryindustry,thecomplicated,chaoticandfragmented organizationalperformancemanagementhasseriouslyhinderedthedevelopmentofmost garmententerprises.Strategy-orientedorganizationalperformancemanagementnotonly integratestheverticalandhorizontalworkbetweenorganizationsandindividuals,butalso formsalinkagemechanismtofullyexploitthepotentialofemployeesandachieve "win-win"foremployeesandorganizations.Therefore,theestablishmentofascientificand reasonableorganizationalperformancemanagementplanisofgreatsignificancetoenhance thecompetitivenessofgarmententerprisesinthemarkettideandensurethesustainable developmentofgarmententerprises. Basedonthecharacteristicsofthemanagementandpositionmanagementofgarment enterprises,thispaperattemptstointegratetheorganizationalstrategy,organizational performance,andpostassessmentmanagementintoone,anddesignaperformance managementschemethatconformstothecharacteristicsofthedevelopmentofgarment enterprises.Andfurtherfromtheemployeeandthesuperioritself,thesystemandthe processitself,theorganizationalatmosphereandthemanagementitself,howtostrengthen theoverallmanagementofgarmententerpriseperformance. Basedontheoreticalknowledge,thecompanyisactuallythecarrier.Underthepremise ofstrategicgoals,actionplans,organizationalstructure,workanalysis,andsystemflow design,Theorganization'sperformancemanagementschemeisconstructedindetailfromthe fivestagesofperformancemanagementplanning,monitoring,evaluation,feedbackand applicationdevelopment.Inthedesign,especiallyintheorganizationperformance managementsystemandprocedures,assessmentmethodsandassessmentscale,evaluation targetextractionanddecompositionandotherkeypointsaredescribedindetail;Finally,it explainstheexpectedeffectandperfectionoftheorganization'sperformancemanagement program.Throughtheconstructionoforganizationalperformancemanagementscheme,it achievesthegoalofachievingstrategyandsustainabledevelopment,andhopestofindout themodeloforganizationalperformancemanagementschemewithstrongoperabilityin garmententerprises. Keywords:Clothingcompany;Strategicorientation;Organizationalperformance;BSC III 目录 第一章绪论........................................................................................................................-1- 1.1研究背景目的与意义...................................................................................................-1- 1.1.1研究背景............................................................................................................-1- 1.1.2研究目的和意义................................................................................................-3- 1.2研究方法内容和框架...................................................................................................-5- 1.2.1研究方法............................................................................................................-5- 1.2.2研究内容与框架................................................................................................-5- 第二章相关理论基础........................................................................................................-7- 2.1核心概念界定...............................................................................................................-7- 2.1.1绩效....................................................................................................................-7- 2.1.2绩效管理............................................................................................................-7- 2.1.3组织绩效管理....................................................................................................-7- 2.2绩效管理发展历程及相关工具...................................................................................-8- 2.2.1绩效管理流程....................................................................................................-8- 2.2.2绩效管理方法....................................................................................................-8- 2.2.3绩效管理发展历程............................................................................................-9- 第三章组织绩效管理现状及问题分析..........................................................................-10- 3.1绩效管理现状概述.....................................................................................................-10- 3.2绩效管理现状调查方法.............................................................................................-13- 3.3绩效管理现状调查结果.............................................................................................-14- 3.4绩效管理现状问题分析.............................................................................................-26- 第四章组织绩效管理方案设计......................................................................................-29- 4.1设计思路.....................................................................................................................-29- 4.2前期工作.....................................................................................................................-30- 4.2.1战略目标..........................................................................................................-30- 4.2.2结构及部门职能..............................................................................................-32- 4.2.3经营规划和业务单元规划..............................................................................-35- 4.2.4工作分析..........................................................................................................-37- 4.2.5制度与流程......................................................................................................-38- IV 4.3组织绩效管理方案整体设计.....................................................................................-39- 4.3.1绩效准备及计划..............................................................................................-39- 4.3.2绩效监控实施..................................................................................................-56- 4.3.3绩效考核..........................................................................................................-58- 4.3.4绩效反馈总结..................................................................................................-60- 4.3.5绩效结果应用开发..........................................................................................-63- 第五章组织绩效管理方案实施保障及建议..................................................................-66- 5.1组织绩效管理推行的阻碍和考验..................................................................