随着经济的不断发展，物质生活的日益完善，人们的视野逐渐转向精 神世界的富足。改善和提升人们幸福感已经是国家、民族、组织与个人都 共同关注的大事。对于民生银行N分行社区支行而言，改善和提高员工工 作幸福感也是摆在管理者面前亟待解决的事情。民生银行N分行社区支行 始于2013年，在N分行共设立了16个社区支行，是全面贯彻落实民生银 行总行社区支行战略布局的产物。对于工作在社区支行的银行员工，他们 不仅有着普通银行员工的烦恼和困惑，还有着由于社区支行的独特性所带 来的新的问题，困扰纷杂。社区支行员工普遍面临着工作负荷大，工作重 复枯燥，参与感低，晋升渠道有限，晋升困难，由于竞争导致人际矛盾激 化以及末位淘汰机制下担心失业等问题，社区支行员工的工作幸福感不容 乐观。本研究着眼于民生银行N分行社区支行员工的工作幸福感，在相关 文献的基础上，利用实地访谈提取了社区支行员工工作幸福感的影响因素， 编制了用于本次调查的具有针对性的社区支行员工工作幸福感问卷，信效 度良好，并进行了问卷调查，收集有效问卷共计67份，涵盖民生银行N分 行社区支行全体员工的95.7%。总体来看，民生银行N分行社区支行员工 的工作幸福感总水平较低，工作压力大、工作参与感低、工作反馈不及时 且负面、薪酬待遇有待提高、岗位晋升困难、人际关系不够和谐都是造成 社区支行员工工作幸福感低下的原因。在人口特征中，不同性别、不同员 工性质的员工在低分指标（如工作压力、薪酬待遇、岗位晋升、人际和谐、 II 工作特征）上存在差异。利用相关分析可知，工作压力与工作幸福感呈显 著负相关，而薪酬待遇、岗位晋升、人际和谐、工作特征与工作幸福感呈 显著正相关。回归分析显示，五个低分指标对工作幸福感的预测作用为 56.2%。基于上述原因，提出了通过适度减轻工作压力，通过合理改善工作 特征，通过适度提高薪酬待遇，通过合理拓宽晋升通道，通过积极促进人 际和谐以提升员工工作幸福感等五大策略，以期提高社区支行员工的工作 幸福感。 关键词：工作幸福感民生银行社区支行提升策略 III ASTUDYONJOBWELL-BEINGOFEMPLOYEES INCOMMUNITYSUB-BRANCHOFCMBCNBRANCH ABSTRACT Withthecontinuousdevelopmentofeconomyandtheimprovementof materiallife,people'svisiongraduallyturnstotheabundanceofspiritualworld. Improvingandenhancingpeople'shappinesshasbecomeamajorconcernof countries,nations,organizationsandindividuals.Forthecommunitysub-branch ofCMBCNbranch,improvingandimprovingemployees'happinessatwork hasalsobecomeanurgentmattertobesolvedinfrontofmanagers.CMBC communitysub-branchNbranchbeganin2013,withatotalof16community sub-branchessetupinNbranch,whichistheproductofthecomprehensive implementationofCMBCcommunityfinancialstrategiclayout.Forbank employeesworkinginthecommunitybranch,theynotonlyhavetheannoyance andconfusionofordinarybankemployees,butalsothenewproblemsbrought bytheuniquenessofthecommunitybranchmunitybranchemployeesare generallyfacedwithproblemssuchaslargetaskload,repetitiveandboring work,lowsenseofparticipation,limitedpromotionchannelsandpromotion difficulties,intensifiedinterpersonalconflictsduetocompetition,andfearedof unemploymentduetolastplaceeliminationsystem.Thecommunitysub-branch employees'jobwell-beingisunoptimistic.Thisstudyfocusesonthework IV happinessofemployeesinthecommunitybranchofCMBC.Basedonthe relevantliterature,fieldinterviewsareusedtoobtaintheinfluencingfactorsof theworkhappinessofemployeesinthecommunitybranch.Atargeted questionnaireonemployees'workhappinessincommunitybranchwasprepared forthissurvey,whichhasgoodreliabilityandvalidity,andcarriedouta questionnairesurvey.Wecollected67validquestionnaires,covering95.7%of allemployeesofCMBCcommunitybranch.Onthewhole,theoveralllevelof jobwell-beingofemployeesincommunitysub-branchislow.Highwork pressure,lowsenseofworkparticipation,untimelyandnegativefeedbackof work,waitingforsalaryandtreatmenttobeimproved,difficultyinjob promotion,andlackofharmoniousinterpersonalrelationshipallcontributeto thelowjobwell-beingofemployeesincommunitysub-branch.Intermsof demographiccharacteristics,employeesofdifferentgendersanddifferent employeenaturehavedifferencesinindicatorsoflowscores,suchaswork pressure,salary,positionpromotion,interpersonalharmony,andjob characteristics.Thecorrelationanalysisshowsthatworkstressissignificantly negativelycorrelatedwithhappinessatwork,whiletheremainingfour indicatorsarepositivelycorrelatedwithit.Throughregressionanalysis,itis foundthatthepredictiveabilityofthesefiveindicatorstojobwell-beingis 56.2%.Basedontheabovereasons,fivestrategiesareproposedtoreducework pressure,improveworkcharacteristics,increasesalary,expandpromotion channels,andpromoteinterpersonalharmony,soastoimprovethework V happinessofemployeesincommunitybranches. KEYWORDS:JobWell-being;ChinaMinshengBank;CommunitySub-bank; PromotionStrategy VI 目录 摘要...........................................................................................................................................I ABSTRACT............................................................................................................................III 第一章绪论...............................................................................................................................1 1.1研究背景..............................................................................................................................1 1.2研究目的和意义..................................................................................................................2 1.2.1研究目的........................................................................................................................2 1.2.2研究意义........................................................................................................................3 1.3研究内容..............................................................................................................................3 1.4研究方法与技术路线..........................................................................................................4 1.4.1研究方法........................................................................................................................4 1.4.2研究技术路线................................................................................................................5 第二章国内外相关文献综述...................................................................................................6 2.1员工工作幸福感的概念界定..............................................................................................6 2.2国内外工作幸福感相关研究进展......................................................................................6 2.2.1工作幸福感结构与测量的研究....................................................................................6 2.2.2工作幸福感影响因素的研究........................................................................................7 2.2.3工作幸福感影响效应的研究........................................................................................9 2.3对现有研究的总结..............................................................................................................9 第三章民生银行N分行社区支行概况与员工构成............................................................11 3.1民生银行N分行概况.......................................................................................................11 3.2民生银行N分行社区支行概况.......................................................................................12 3.2.1民生银行N分行社区支行概念与经营管理模式.....................................................12 3.2.2民生银行N分行社区支行发展情况.......................................................................12 3.3民生银行N分行社区支行员工构成...............................................................................13 第四章民生银行N分行社区支行员工工作幸福感的调查与分析...................................15 4.1调查目的............................................................................................................................15 VII 4.2调查方法和程序................................................................................................................15 4.3调查问卷设计....................................................................................................................16 4.3.1对N分行社区支行员工工作幸福感