I 摘要 进入知识经济时代，银行之间的竞争越来越表现了软实力的较量，人力资源作 为商业银行软实力不可或缺的重要组成方面，越来越受到银行管理层的重视，同时 也是企业持续快速发展的根基。越来越多的银行高度重视员工的培训教育工作，成 立了隶属于自己的培训机构，形成了各具特色与优势的教育培训品牌，使教育培训 成为推动战略实施、文化深植的重要抓手。尤其是随着金融环境的不断变化和现代 商业银行的不断发展，传统的培训管理体系已经不再能够满足业务快速发展对全 行队伍素质提升的客观要求，员工培训体系的优化设计已迫在眉睫。如何优化CD 农商银行的员工培训工作，提高员工整体综合素质，已经成为CD农商银行当前发 展的重要课题。 本文运用文献研究法、问卷调查法和访谈法等多种研究方法，通过对银行现有 人员进行面谈和问卷调查，搜集有关信息，研究得出CD农商银行员工培训当前存 在的问题，及对存在问题的原因进行了剖析，有针对性地提出银行员工培训体系的 优化建议与对策措施，目的在于为决策者提供参考，为CD农商银行的稳健快速发 展提供有效的人才支撑和保障，也为其他城市商业银行的培训工作提供借鉴。 研究表明：（1）缺乏战略性的培训管理体系、培训资源体系不完备、缺乏完善 的培训运营体系、尚未形成全员参与的培训支持体系是CD农商银行员工培训体 系存在的问题，为此应当有针对性地对CD农商银行员工培训问题予以分析，制定 相应策略。（2）运用员工培训体系四要素模型，从优化培训管理体系、培训资源体 系、培训运营流程、强化培训支持保障等多方面全面系统地对CD农商银行的员工 培训体系进行优化，能够有效解决CD农商银行员工培训的问题，并为CD农商银 行塑造良好的银行文化，培养更多的综合素质人才，为CD农商银行的发展提供助 力。 关键词：人力资源，员工培训，农商银行 ABSTRACT II ABSTRACT In the era of knowledge economy, the competition between Banks is increasingly showing the competition of soft power. As an indispensable and important component of the soft power of commercial Banks, human resources are increasingly valued by bank management, and are also the foundation of the sustained and rapid development of enterprises. More and more Banks attach great importance to the training and education of employees, and set up their own training institutions to form education and training brands with different characteristics and advantages, making education and training an important lever to promote the implementation of strategy and the deep cultivation of culture. In particular, with the continuous change of financial environment and the continuous development of modern commercial Banks, the traditional training management system can no longer meet the objective requirements of rapid business development for the improvement of the quality of the whole bank's team, and the optimization design of the staff training system is imminent. How to optimize the staff training of CD rural commercial bank and improve the overall comprehensive quality of the staff has become an important topic for the current development of CD rural commercial bank. This paper uses literature research, questionnaire survey and interviews and other research methods, through the bank of the existing personnel interview and questionnaire survey, collect relevant information, study CD rural commercial bank staff training the existing problems, combining with the bank of the current internal and external environment, the bank staff training system optimization are put forward Suggestions and countermeasures, the purpose is to provide reference for policy makers, for CD rural commercial bank provide effective talent support and guarantee for steady and rapid development, also for other city commercial bank's training work. Research shows that: (1) the lack of strategic resources of training management system, training system is incomplete, lack of perfect training operations system, participation and training support system has not yet formed is CD agri-businesses problems of bank staff training system, this should be targeted on CD agri-businesses bank staff training problem analysis, formulate corresponding strategies. (2) using the four essential factors of employee training system model, the optimization of training ABSTRACT III resources management system, training system, training operating process, the aspects of a comprehensive system of intensive training support to CD agri-businesses bank staff training system for optimization, can effectively solve the problem of CD agri-businesses bank staff training, and to shape good CD agri-businesses bank culture, cultivating talents, more comprehensive quality for the development of CD agri-businesses bank to provide power. Keywords: Human Resources; Staff Training; Rural Commercial Bank 目 录 IV 目录 第一章 绪论 .................................................................................................................... 1 1.1 研究背景及研究意义 ........................................................................................ 1 1.1.1 研究背景 .................................................................................................. 1 1.1.2 研究意义 .................................................................................................. 2 1.2 研究思路与内容 ................................................................................................ 3 1.2.1 研究思路 .................................................................................................. 3 1.2.2研究内容 ................................................................................................... 3 1.3研究方法与技术路线 ......................................................................................... 4 1.3.1研究方法 ................................................................................................... 4 1.3.2技术路线 ................................................................................................... 5 1.4 创新与不足之处 ................................................................................................ 5 1.4.1 研究创新 .................................................................................................. 5 1.4.2 不足之处 .................................................................................................. 6 第二章 相关理论与文献 ................................................................................................ 7 2.1 员工培训的定义 ................................................................................................ 7 2.2 员工培训体系的定义 ........................................................................................ 8 2.3 员工培训相关理论 ............................................................................................ 8 2.3.1 培训需求理论--胜任力模型 ................................................................... 9 2.3.2 人力资本理论 .......................................................................................... 9 2.3.3 培训效果评估理论 ................................................................................ 10 2.3.4 员工培训体系四要素理论 ..................................................................... 11 2.4 员工培训文献综述 .......................................................................................... 13 2.4.1 国外研究现状 ........................................................................................ 13 2.4.2 国内研究现状 ........................................................................................ 15 2.4.3 文献述评 ................................................................................................ 16 第三章 CD农商银行员工培训现状、存在的问题及原因分析 ................................ 17 3.1 CD农商银行简介 ............................................................................................. 17 3.2 CD农商银行员工培训现状 ............................................................................. 17 3.2.1 人力资源现状 ........................................................................................ 17 3.2.2 员工培训开展现状 ................................................................................ 19 目 录 V 3.2.3 员工培训体系建设 ....................................................................