西安建筑科技大学硕士学位论文
Research on Business Process Re-engineering Application in
the Practice of Export Food Inspection and Quarantine
Specialty: Master of Business Administration
Name: Yang Longchao
Instructor: Zhang Zhixia
Abstract
The export food inspection and quarantine mode used by some institution
currently began in 2007 and were Stabilized in 2013. With the constant change of
international and domestic economic and trade environment， the defects of current
process in source allocation and process design reduce the efficiency of inspection and
customs clearance of export food， which is difficult to adap to the requirements of
improving the level of trade facilitation， promoting exports and stabilizing foreign
trade growth，and also does not conform to the idea of modern management in recent
years. Therefore， it is necessary to restructure and redesign its current business
processes.
In this paper， the whole process of export food from supervision， monitoring，
inspection and release to visa clearance in the inspection and quarantine of export
commodities of an institution is studied，this paper applies the methods of Delphi
Method，analytic hierarchy process，failure mode and effect analysis，ESIA Method.
Based on process optimization， risk management and the implementation of
e-government， the export of a food inspection and quarantine process analysis，
design and reconstruction， a flat organization mode of an organization was proposed.
According to the survey， Comprehensive satisfaction degree of export food inspection
and quarantine of some institution is 96.3%;The demand of Service object to simplify
procedures， shorten the processing time， reduce the number of samples and
laboratory test quantity demand is strong， about 97.44%; that still exist many factors
affecting the export food inspection and quarantine process of some institution， still
needprocess re-engineering.
西安建筑科技大学硕士学位论文This design scheme has beenoperating in some institution， good effects were
obtained.Export food production enterprises can complete the formalities inspection，
inspection， release ofthe products indoors.The export inspection release zero waiting
was achieved. The level of management was enhanced significantly， the export
trade facilitation was promoted.
Key words:Horizontal Organization; Food; Business Process Re-engineering;
Establishment
西安建筑科技大学硕士学位论文
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目录
1绪论 ....... 1
1.1研究背景及目的 ... 1
1.1.1研究背景 ....... 1
1.1.2 研究目的 ...... 3
1.2 国内外研究现状 .... 3
1.2.1 国外研究现状 .......... 3
1.2.2 国内研究现状 .......... 6
1.2.3 文献评述 ...... 8
1.3 研究内容及研究方法 .... 10
1.3.1研究内容 ..... 10
1.3.2研究方法 ..... 11
1.3.3研究思路 ..... 11
2 研究理论及方法概述13
2.1研究理论 . 13
2.1.1业务流程再造理论 . 13
2.1.2政府流程再造理论 . 13
2.1.3 电子政务理论 ........ 14
2.2研究方法 . 14
2.2.1德尔菲法 ..... 14
2.2.2层次分析法 . 15
2.2.3 FMEA法 ..... 15
2.2.4 ESIA过程再造法 ... 16
2.3本章小结 . 16
3 某机构出口食品检验检疫流程现状分析 .... 17
3.1 某机构概况 ........ 17
3.1.1某机构基本情况 ..... 17
3.1.2某机构出口食品检验检疫工作概况 ......... 17
3.2 某机构出口食品检验检疫流程管理现状 ........ 18
3.2.1某机构出口食品检验检疫业务流程概况 . 18
3.2.2某机构出口食品检验检疫业务流程管理组织机构 ......... 19
西安建筑科技大学硕士学位论文
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3.2.3出口食品检验检疫业务流程中各部门职责 ......... 21
3.3某机构出口食品检验检疫流程现存问题及原因 .......... 22
3.3.1某机构出口食品检验检疫流程现存问题诊断 ..... 22
3.3.2某机构出口食品检验检疫流程现存问题 . 28
3.3.3某机构出口食品检验检疫流程现存问题原因分析 ......... 29
3.4本章小结 .. 31
4 某机构出口食品检验检疫流程再造 . 32
4.1出口食品检验检疫流程再造目标及原则 .......... 32
4.1.1出口食品检验检疫流程再造目标 . 32
4.1.2出口食品检验检疫流程再造原则 . 32
4.2某机构出口食品检验检疫流程再造模式 .......... 33
4.2.1常见流程再造模式简介 ..... 33
4.2.2某机构出口食品检验检疫流程模式再造 . 34
4.3出口食品检验检疫流程再造步骤 .......... 35
4.3.1出口食品检验检疫流程再造队伍建立 ..... 36
4.3.2出口食品检验检疫流程再造机会寻求 ..... 38
4.3.3出口食品检验检疫流程重新设计 . 51
4.3.4出口食品检验检疫流程再造实施 . 59
4.4出口食品检验检疫流程再造效果 .......... 60
4.5本章小结 .. 61
5某机构出口食品检验检疫流程再造保障措施及管理策略 .. 62
5.1保障措施 .. 62
5.1.1政策保障 ..... 62
5.1.2组织保障 ..... 62
5.1.3制度保障 ..... 62
5.1.4公布公示 ..... 63
5.2管理策略 .. 64
5.2.1坚持分类推进 ......... 64
5.2.2采用标杆管理 ......... 64
5.2.3注重管理创新 ......... 64
5.2.4实施管理考核 ......... 64。