伴随着我国当前市场经济的发展,各类型市场经济主体的优胜劣汰加剧,如

何有效的创新产品提高市场竞争力、如何更好的抓准市场的定位准确分析消费者

的喜好、如何把握住客户的需求准确定位同时能持之有效的提高企业的单位生产

效率,进而打造出具有创新性和前瞻性具有市场竞争力的产品,这些都是目前企业

管理者们需要去思考的问题。解决这些问题一个有效的手段就是充分利用n技术

提供的数据进行分析决策,同时也可以实现精细化管理。可以说目前国内各行各

业都离不开IT技术的辅助,同时各种类型的信息系统的建设也都放在了决策者们

的重要位置去进行考虑,但是随着IT信息系统的建设的重要性不断提升,放在大

家眼前的一个总要问题是如何去保证一个IT信息系统的建设项目可以按时、保质

保量的完成同时也能切实发挥其在建设之初管理者们设想的作用呢这就需要

在IT信息系统建设项目中纳入风险管理,但同时我们也清醒的看到我国企业在n

项目风险分析预测与管控措施方面缺乏行之有效的方式方法,目前采取的多是凭

借好的项目经理的经验和主观来判断,使得IT项目风险管控的本身存在很多风险。

本文希望通过研究IT项目管理中风险的识别、分析、应对等过程,认识和了解IT

项目的风险管理理论,从而能够运用到具体的项目中,去发现、分析从而应对风

险,保证项目的顺利实施。

IT服务外包”就是将企事业单位中非主营业务之外的工作外包出去由更专

业的公司去完成,这一概念这几年在国内逐渐被各大企事业单位所认识、理解并

运用,国内也涌现出一批优秀的IT服务外包提供商,在此类项目中,提供的不是

很直接的软件产品、IT硬件设备或者其他有形资产,IT外包服务商提供的是有针

对性的H服务解决方案。如何能顺利的实施完成,并且达成各项合同要求的SLA,

这就需要充分运用n项目风险管理理论。本文以HA公司SAP系统服务外包项目

为例,运用项目工作分解结构法、风险检查表法和风险分解结构法等方式去识别

分析项目风险,从而得出HA公司SAP系统服务外包项目的主要风险清单(ToplO),

并就其中最主要的一个风险进行了具体分析寻找出应对计划。

关键词:项目管理;风险管理;IT服务外包

ABSTRACT

With the development of the integration of market economy, the aggravation of the

market competition, survival of the fittest economic entities of various types of market

intensifies, how to effectively market innovative products to improve the

competitiveness of how to better grasp the accurate positioning and accurate market

analysis of consumer preferences, how to effectively improve business unit production

efficiency, accurate positioning, grasp the needs of customers, to create a competitive

product, these are the business managers need to think about. An effective means to

solve these problems is to take full advantage of IT technology to provide data to

analyze the decision-making, but also can achieve fine management. During the Spring

Festival this year, a large well-known Internet companies to provide data analysis to

provide accurate and effective analysis of the data for the travel and transportation

providers. It can be said the current domestic IT industries are inseparable from

technology assistance, while building various types of information systems are also on

the decision-makers in an important position to be considered, but with important IT

information system building of continuous improvement, we put in front of a problem is

always how to ensure that projects an IT information system can schedule, quality and

quantity to complete But also can effectively play its role in building the beginning of

the managers envisaged effect This information needs to be included in the IT system

construction project risk management, but we also clearly see that China's enterprises in

IT project risk analysis of the lack of effective ways to predict and control measures,

being taken mostly by virtue of good Project Manager experience and subjective

judgments to make IT project risk management and control itself, there are many risks.

This paper aims to summarize and analyze measures to predict and control the

experience and lessons of the risk of IT project management,thereby hoping to come up

with effective risk control measures in IT projects.

The ” IT service outsourcing is the main business outsourced by professional

companies to do non enterprise units, this concept in the past few years in China has

been the major enterprises and institutions to know, understand and use, domestic also

emerged a number of outstanding IT outsourcing services provider, in one such project,

provided is not very direct software product, IT hardware devices or other tangible