本文从企业间的契约关系以及外包员工个体感受两个层面加以分析,发现影响NY
公司软件交付质量的根本问题在于承包企业缺乏持续改进的动力,以及对外包员工的人
文关怀不够。运用经济学理论进一步分析研发现,导致承包企业缺乏持续改进动力的原
因在于质量激励合约正向激励不足,导致承包方不愿意在质量达标基础上,花费额外成
本来进一步提升质量的“逆向选择”现象,以及没有建立起有效的“关系契约”导致承
包企业担心被“敲竹杠”而不愿意进行“专属性投资”。而从知识型员工的个体激励要
素来看,非物质激励能够对外包员工起很大作用,在这方面存在直接工作接触的NY公
司能够发挥较强的积极作用。

本文最终从解决“信息不对称”和消除承包方对“专属性人力资源投资”的顾虑
入手,提出:签订针对质量改进、效率提升实施奖励的框架协议,将承包公司的持续
改进量化并与奖励指标挂钩等手段,调动承包公司持续改进和长期合作意愿,建立起有
效的“关系契约”;为承包企业专属性人力资源投资带来的效率提升溢价予以奖励,并
通过推荐优秀外包员工入职为承包方专属性人力投资提供退出方案的方式,消除承包
方对“专属性人力资源投资”的顾虑。同时本文强调了直接面向外包员工精神激励的
必要性,给出以较低的成本通过设立各种针对外包员工的专项奖励的建议,直接激励
外包员工主动改进。最终通过上述多种措施的综合运用,实现软件外包项目交付质量
的提升。

关键词:项目外包项目管理供应链管理激励机制软件幵发
Abstract
硕士论文
Abstract
Through NY Company's software outsourcing project case studies and the shortcoming
of current incentive policies, I found some factors influent the delivery quality of software
outsourcing projects.
The study found that the main factors affecting the quality of delivery include:
Outsourcing Company has no willing to improve the quality of software. The stuffs in
outsourcing company haven't been encouraged enough. Further theoretical analysis found that
the root reasons cause to this problem are information asymmetry result to adverse
selection and “moral hazard”,which cause the outsourcing partners fear of being “ripped
off’ and do not want to make specific investment in human resources. According to the
research of Maslow's hierarchy of requirements, and knowledge workers incentives, NY as
the Outsourcing owner, can also make its effort on “inspired by the spirit”,
Consider about how to solve the “information asymmetry” and eliminate the worry about
“specific investment in human resources ” from outsourcing partner, We finally give the
suggestion of: establish the relationship between quality improvement and reward by sign the
framework agreement and make outsourcing partners establish the long-term willingness to
cooperate with NY; feedback to partners on special investment in human resources' which
make efficiency improved, and allow outsourcing partner recommend the excellent staff to
NY to eliminate the hesitate of specific investment in human resources. This paper also
emphasizes the necessity of directly inspired by the spirit to outsourcing stuff when they make
improvement on their job. Make use of all these ways will final result the improvement of
delivery quality of out-sourcing projects.
Keywords: Project Outsourcing, Project Management, Supply Chain Management,
Software development