论文从讨论 C 公司的供应链网络现状开始，分析了其供应链的特点，并由此引出
给供应链上的质量管理带来的困难。接着分析了 C 公司产品制程变更的现状，讨论了
其变更流程，管理方法和质量管控。再结合 C 公司供应链的特点，分析了产品制程变
更中的问题及其产生的影响。然后引用现有的供应链质量管理和满意度关系模型，得
出影响满意度的关键因素，并结合 C 公司产品制程变更的实际情况对模型进行修改，
得到了供应链背景下产品制程变更的质量管理和满意度关系模型。应用该模型对 C
公司在产品制程变更中遇到的问题进行深入分析，从关键因素出发，分析问题的根源。
基于上述分析，以这些关键因素为基础，提出了问题的解决方案。解决方案充分考虑
了 C 公司供应链现状所带来的影响，产生问题的原因和影响满意度的关键因素，为 C
公司改善现有产品制程变更的质量管理，提高产品质量和最终的满意度提供了借鉴和
参考。
关键词：产品制程变更，质量管理，供应链，供应链质量管理，供应链界面合
作，组织架构
Abstract
With the emergence of supplier chain, quality management extended from inside the
company to the whole supply chain, this lead to the supplier chain quality management
developed. For communication and network equipments, manufacture change is an
important way to solve product problems and improve product features, and keep pace
with the rapidly changing market. In the environment of the supplier chain, new problems
hit the quality management of manufacture change process. This article study the
manufacture change process of a large communication and network equipment
manufacturer, company C, find out problems inside the process, then propose solutions.
This article starts from discussion the current supply chain situation of company C,
figure out the characteristics of its supply chain through analysis, then find out the
difficulties of quality management on the supply chain. Then the article studied the
manufacture change process of company C, explained how it manages its change process
and control quality during the change, discussed how the supply chain environment affect
the manufacture change process. Then the article used the existed supply-chain quality
management and satisfaction relationship model to find out the key factor which affects the
satisfaction level. Base on this model and the manufacture change practice of company C,
builds a modified model. Apply this modified model on company C, the article discussed
the connection between those key factors and the problems of manufacture change, figure
out root cause. Base on those analyze, the article proposes the solution to solve the
problems during the change process. The solutions take consideration of the affection from
supply chain, start from the root cause of the problem and aim to raise the satisfaction level,
they will improve the current manufacture change process of company C.
Keywords: manufacture change, supply chain, supply chain quality management,
supply chain interface cooperation, organization structure
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