Objective 目 标：
To ensure that hotel policy and procedure are maintained to a high standard of service
遵守酒店的规章制度保持高标准的服务。
POLICY & PROCEDURE 规章制度：
Description 描述
All travel agent accounts must be supported by vouchers or billing instruction correspondences.
所有的旅行社帐目由旅行社住房凭证或相关帐单明细组成。
All incidental charges must be settled by the guest. 其他消费由客人支付。
Rates difference 费用的不同
The Guest pays to the agency a different rate than the agency pays to the hotel.
客人付给旅行社的费用与旅行社付给酒店的费用是不同的。
Keep confidential 保密


The guest should never be shown the contract rate or the travel agent account folio.
一定不能让客人知道酒店的合同价和旅行社的房价。
Obtain, verify and adjust 获得，确认及调整
Obtain the travel agent voucher or billing instruction correspondence to verify that the account is correctly charged. If it is not, adjustments must be made immediately.
获得旅行社住房凭证或相关帐单明细确认收费的准确性。如果不准确，立即做出调整。
Follow FIT C/I Procedure 遵循散客入住登记手续的办理
Treat the incidental account as a normal account and follow FIT Check in Procedures.
杂项的帐目和一般的帐目一样 遵循散客入住登记的办理。
Check out Travel Agent Folio 旅行社帐目结算
After the guest has left the desk, check out the travel agent folio using the appropriate settlement key.
在客人离开酒店后，用恰当的结算方式给旅行社的帐单结帐
Attach correspondence for shift balancing 在平帐时附上相关帐单明细。
Attach the voucher or billing instruction correspondence to the folio and place it in the Cash Drawer for shift balancing.
在帐单和住房单上附上相关帐单明细，在平帐时，放在现金抽屉里，等候平帐。
Note 注意
The hotel has a list of approved Travel Agencies for voucher acceptance.
酒店有可以接受的旅行社住房凭证的清单。
This approved list appears in a manual that will be kept in the Front office.
通常这份清单会保存在前台。