S 公司作为一家小型外资商贸企业，在激烈的市场环境中面临着越来越大的挑战 和压力。S 公司的管理人员迫切需要研究该公司的绩效管理问题，找到合适的解决办 法。本文从实际出发，理论与实践相结合，按提出问题、分析问题、解决问题的思路 对 S 公司的绩效管理进行研究。首先对绩效管理的相关理论文献和应用研究进行了详 细阐述，接着分析了 S 公司的绩效管理现状及存在的问题，最后，结合 S 公司自身的 特点，对 S 公司的组织构架、绩效管理体系提出了新的优化方案和改进措施，从而有 助于解决 S 公司绩效管理中现存的问题，有助于提高 S 公司的管理效率，提升公司的 绩效管理水平，提高整个公司在市场上的竞争力，实现公司的战略目标。 同时，S 公司作为一家小型外资商贸企业，是我国众多小型外资商贸企业当中的 一个代表，其绩效管理中存在的问题也具有代表性。相信通过本文对 S 公司绩效管理 中现存问题的研究及相应的解决方案的提出，对同类型的企业也会有一定的借鉴和指 导作用，从而有一定的现实意义。 关键词，小型外资商贸企业；绩效管理；绩效沟通；绩效考核；III Abstract S company, as a small foreign company, has been facing increasingly challenges in the dramatic market environment. In this situation, human resource department, as an important function in S company, is also facing numerous pressure, it’s urgent to improve performance management. This thesis research this issue from real case according to the sequence of raisingquestions,analyzingquestions,and resolvingquestions.First, relevant literatures and applied researches about performance management will be illustrated, then the performance management current status and existing problems will be analyzed, finally the optimized plan and improvement measures about organization structure, performance management system will be raised according to the S company’s feature. This will contribute to solve the existing performance management problems, increase performance management efficiency, raise the performance management level, and enhance the company whole competitiveness on the market. S company is a representative for many small size foreign companies. The problems it is facing are representative. I believe, through researching and resolving the problems, the thesis will give guides to some companies who have the similar problems. The thesis will have realistic contribution to the development of company S. Keywords: Small size foreign trading companies ; Performance management; Performance communication; Performance appraisal目录 致谢........................................................................................................................................ I 摘要.......................................................................................................................................II Abstract................................................................................................................................III 第 1 章 绪论..........................................................................................................................1 1.1 选题背景......................................................................................................................1 1.2 研究目的和意义..........................................................................................................2 1.3 国内外研究文献综述..................................................................................................3 1.3.1 国外研究概述.......................................................................................................3 1.3.2 国内研究概述.......................................................................................................4 1.4 研究内容与研究方法..................................................................................................6 1.4.1 研究内容...............................................................................................................6 1.4.2 研究方法...............................................................................................................7 1.5 创新点..........................................................................................................................7 1.6 研究思路.....................................................................................................................8 第 2 章 绩效管理相关理论和应用研究概述......................................................................9 2.1 绩效和绩效管理的内涵及理论基础..........................................................................9 2.1.1 绩效及绩效管理的内涵.......................................................................................9 2.1.2 绩效管理的理论基础.........................................................................................10 2.2 绩效管理体系的内容................................................................................................11 2.2.1 绩效管理的计划阶段.........................................................................................11 2.2.2 绩效管理的实施与沟通.....................................................................................12 2.2.3 绩效考核阶段.....................................................................................................13 2.2.4 绩效反馈.............................................................................................................14 2.3 绩效管理的主要方法................................................................................................14 2.3.1 平衡计分卡（BSC）.........................................................................................14 2.3.2 关键绩效指标法（KPI）..................................................................................15第 3 章 S 公司现状及外部环境分析 ................................................................................16 3.1 S 公司简介及公司管理特点 ....................................................................................16 3.1.1 管理灵活度大.......................................................................................................17 3.1.2 企业文化为利润导向型......................................................................................17 3.1.3 管理中较为浓厚的感情色彩..............................................................................17 3.1.4 外资企业的跨文化沟通......................................................................................17 3.2 S 公司外部宏观环境分析 ........................................................................................18 3.2.1 政治法律环境分析..............................................................................................18 3.2.2 经济环境分析......................................................................................................18 3.2.3 社会文化分析......................................................................................................18 3.2.4 技术环境分析......................................................................................................19 第 4 章 S 公司绩效管理现状及存在的问题 ....................................................................20 4.1 S 公司绩效管理问卷调查 ........................................................................................20 4.1.1 S 公司现行绩效管理方案概述 ...........................................................................20 4.1.2 问卷调查的目的和基本情况..............................................................................20 4.1.3 问卷设计思路和主要内容...................................................................................21 4.2 S 公司现行绩效管理问题分析 ................................................................................23 4.2.1 绩效计划阶段缺失..............................................................................................24 4.2.2 考评实施中管理者缺乏沟通技能......................................................................25 4.2.3 绩效考评指标体系不科学..................................................................................25 4.2.4 绩效反馈手段单一..............................................................................................25 4.2.5 绩效管理基础薄弱..............................................................................................26 第 5 章 S 公司绩效管理优化方案 ....................................................................................27 5.1 S 公司绩效管理优化的原则及思路 ........................................................................27 5.1.1 S 公司绩效管理优化的原则 ...............................................................................27 5.1.2 S 公司绩效管理优化的思路 ...............................................................................28 5.2 S 公司绩效计划 ........................................................................................................29 5.2.1 S 公司绩效计划的准备 .......................................................................................305.2.2 关键成功因素和公司级别 KPI 的制定..............................................................31 5.2.3 部门层面绩效计划的制定...................................................................................32 5.2.4 个人层面绩效计划的制定...................................................................................34 5.3 绩效实施...................................................................................................................36 5.3.1 对各管理层级的绩效管理辅导...........................................................................36 5.3.2 对各职能部门员工的绩效管理辅导...................................................................38 5.4 绩效考核...................................................................................................................39 5.4.1 S 公司绩效考核要点 ...........................................................................................39 5.4.2 S 公司绩效考核具体工作步骤 ...........................................................................40 5.5 绩效反馈...................................................................................................................40 5.5.1 运用于职工薪酬管理...........................................................................................41 5.5.2 运用于员工职务晋升和调整...............................................................................41 5.5.3 运用于员工培训和个人发展计划.......................................................................41 第 6 章 S 公司绩效管理优化的实施及保障措施 ............................................................43 6.1 绩效管理体系优化的实施........................................................................................43 6.1.1 制定工作岗位分析...............................................................................................43 6.1.2 重视基础数据的收集和整理..............................................................................43 6.1.3 建立完善的绩效工资体系..................................................................................44 6.2 绩效管理体系优化的保障措施................................................................................44 6.2.1 企业高层的支持..................................................................................................44 6.2.2 提高人力资源总监在公司的位置......................................................................44 6.2.3 重视直线经理的作用..........................................................................................45 6.3 S 公司绩效管理新旧对比及优缺点评估 ................................................................45 6.3.1 新的绩效管理体系形成和谐的企业绩效文化..................................................45 6.3.2 战略目标的关联度对比......................................................................................46 6.3.3 绩效指标体系更具科学性..................................................................................46 6.3.4 绩效考核避免形式化..........................................................................................46 6.3.5 重视绩效反馈......................................................................................................46第 7 章 结论........................................................................................................................48 7.1 基本结论...................................................................................................................48 7.2 本文研究中不足与展望............................................................................................48