摘要
工作满意度是企业人力资源管理中的一个重要心理指标。员工的工作满意度
直接影响着员工的工作行为和工作效率,并且员工的工作满意度又体现着企业管
理水平的高低。所以,研究企业员工的工作满意度对于提高企业管理的水平与效
率有着极重要的现实意义。目前我国正处于社会经济快速转型时期,商品零售企
业发展迅速,但是仍有许多企业存在着管理水平低,用人机制不灵活,员工流失
严重的弊病
本文以葫芦岛市百货大楼的员工为研究对象,釆取问卷调查的方法对工作满
意度进行测量。本文首先通过对国内外有关工作满意度的相关理论如工作满意度
的定义、工作满意度的理论基础,工作满意度的影响因素,工作满意度的测量方
法和工具进行研究,在此基础上完成了葫芦岛市百货大楼员工工作满意度问卷设
计;并检验修订了该工作满意度的调查问卷。其次,利用调查问卷测量葫芦岛市
百货大楼员工工作满意度的现状;比较具有不同人口特征员工的工作满意度的差
异性。最后,针对以上提出的问题,提出提高葫芦岛市百货大楼员工工作满意度
的管理建议。本研究利用EXCEL和SPSS17. 0统计软件对数据进行分析,主要
运用了描述性统计分析、信度和效度分析、单因子方差分析等方法
本文的主要结论有:(1)葫芦岛市百货大楼员工工作满意度一般,对其影响
较大的因素为工作关系、工作本身和工作环境。(2)具有不同人口特征变量的葫
芦岛市百货大楼员工工作满意度存在显著差异
通过对影响葫芦岛市百货大楼员工工作满意度的分析,本研究认为葫芦岛市
百货大楼应在公司和个人两个层面来提高工作满意度。公司层面:(1)挑选合适
的员工,并在招聘时提供较为现实的未来工作展望;(2)建立员工职业发展规划;
(3)完善培训制度;(4)建立良好的激励机制;(5)对员工实行分类管理。个人层
面:(1)完善个人职业生涯规划,提升职业竞争力;(2)处理好工作与生活的平
衡问题
关键词:工作满意度;人口特征;对策
ABSTRACT
To the modern human resources management, job satisfaction is an important
psychological indicator. And employees' job satisfaction directly affects employees'
behavior, reflects the level of the enterprise management. So there is important
practical significance to research the employees in job satisfaction for improving the
level and efficiency of enterprise management. At present, China is in particular stage
of development in the socio-economic transition,retail enterprises have developed
rapidly, but the management level of many enterprises among them is low,human
resources management is not flexible, and staff turnover is serious .
In this paper,Huludao Department Store's employees are the research object. In
this paper, the Huludao Department Store、employees’ job satisfaction questionnaire
was finished on the basis of study the employee satisfaction theory at home and
abroad such as the definition and theory basis of job satisfaction, the major factors
influencing employees' job satisfaction , measurement methods and tools .And test
revised the job satisfaction questionnaire . Secondly,using the questionnaires to
measure the the Huludao Department Store's employees in the current job satisfaction,
compare differences with different demographic characteristics of employees job
satisfaction. Finally, in response to the issues raised above, make the management
proposals to improve the Huludao Department Store's employees' job satisfaction. In
this study,we use the statistical softwares Excel and SPSS 17.0 for data analysis. We
use methods of the descriptive statistical analysis, the reliability and validity analysis,
the single-factor analysis of variance.
The main conclusions: (1) The overall job satisfaction of Huludao Department
Store's employees is general. The larger impact factors are the working relationship,
the job itself and the working environment. (2) Huludao Department Store's
employees that have different demographic variables have significantly different job
satisfaction.
Through the analysis of job satisfaction of Huludao Department Store's employees,
this study believes that Huludao Department Store should improve job satisfaction at
the two levels of corporate and individual. The corporate level: (1) Choosing the right
employees, and provide more realistic outlook for future work. (2) Establishment of
career development planning. (3) A well-established system of training. (4) A good
incentive mechanism. (5) The categorized management of its employees. The
individual' level: (1) Improving the personal career planning and career
II
competitiveness; (2) A well dealing with work-life balance.
Key words : job satisfaction, demographic characteristics, countermeasures