Standards Training
For
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Floor supervisor
Table of Contents
Floor supervisor/Housekeeping
Topic Page #
TRAINING CHECKLIST 1
SECTION 1 - CORE STANDARDS
Core Standards Defined 7
Golden Rule 8
Service Culture Standards 8
Four Seasons Core Standards for Guest Room Initial Service 9
Four Seasons Core Standards for Guest Room daily Service 11
Four Seasons Core standards for Guest Room Evening Service 13
Four Seasons Core standards for Housekeeping/Maintenance Request 15
Four Seasons Core Standards for Problem Resolution 16
SECTION 2 - SEQUENCE OF SERVICE
Sequence of Service Defined 19
Sequence for Inspecting a Check-Out/ Vacant Room 20 SECTION 3 - HOW TO’S
How To’s Defined 23
Do’s & Don’ts 24
How To’s for Inspecting a Check Out/Vacant Room 25
Additional How To’s 32
SECTION 4 – TRAINING RESOURCES
Insert all items that would be an appendices and include:
Hotel Floor Diagrams
Pictures of amenity placement
Housekeeping report
Safety checklist for Housekeeping
MSDS Compliance
Bloodborne Pathogens
Computer application training
Hotel Facts
Standards Test
Training Checklist
floor supervisor
Name:
Hire Date:
Completion Date:
Trainer:
A trainer or manager will teach you the tasks and responsibilities of your position. As you learn each of the items below, place your initials and date. This is an indication that you have been shown how to perform the task and have had the opportunity to demonstrate your abilities. If at any time you are uncertain or are uncomfortable on how to perform any of the tasks, it is your responsibility to inform your trainer.