西安建筑科技大学专业学位硕士论文 A公司生产运维人员培训优化研究 专 业：工商管理 硕士生：徐念飞 指导教师：张炜副教授 摘要 A公司是一家新能源项目设计、建设、生产、运营和维护的公司，现有人员 180人，其中生产运维人员有110人，占比高达61.11%，对于生产运维人员的培 训与开发存在形式主义严重，难以确保培训效果等问题。 为了解决A公司生产运维人员培训中所存在的问题，基于文献研究法对文献 进行梳理，基于问卷调查法对A公司培训管理现状与问题进行调查和验证，进而 进行培训中所存在问题的成因分析，公司组织文化方面的原因、缺少有效培训需 求分析工具、胜任力理念未贯穿培训全流程、培训缺乏有效管控和标准、培训评 估体系缺乏依据等原因是造成A公司生产运维人员培训中问题的原因，根源在于 缺乏胜任力模型的依据和支撑。因此，构建了A公司生产运维人员的胜任力模型， 该模型由安全、能力、品质、成就四个维度构成，分成了突发应变能力、安全意 识、专业知识技能等十八项胜任力要素。 结合构建的A公司生产运维人员的胜任力模型，对A公司生产运维人员的培 训需求进行差距分析，有针对性地确定培训需求；进而依据胜任力模型对培训计 划中的内容、方法、师资等进行优化；基于胜任力模型对培训组织和管理进行优 化；基于胜任力模型对培训体系，尤其是反应层、学习层、行为层和结果层的评 估进行优化。最终结果显示，A公司构建的生产运维人员的胜任力模型，在培训 优化中的实施可以持续开展，对于类似员工的培训优化也可参照生产运维人员的 培训优化进行。 关键词：胜任力；生产运维人员；培训；优化 西安建筑科技大学专业学位硕士论文 Research on Optimization of production operation and maintenance personnel training of company A Specialty: BusinessAdministration Author: Xu Nian Fei Supervisor: ZhangWei Abstract Company A is a company engaged in the design, construction, production, operation and maintenance of new energy projects. It has 180 employees, including 110 production, operation and maintenance personnel, accounting for 61.11%. There are serious formalism in the training and development of production, operation and maintenance personnel, and it is difficult to ensure the training results. In order to solve the problems existing in the training of production, operation and maintenance personnel of Company A, the literature is sorted out based on the literature research method, and the status quo and problems of training management of Company A are investigated and verified based on the questionnaire survey method, so as to analyze the causes of the problems existing in the training. The reasons for the company's organizationalculture, the lack of effective training demand analysis tools, the lack of competency concept throughout the training process, the lack of effective control and standards of training The lack of