-1- 摘要 当今社会，经济高速发展，企业管理也面临着各种各样的新形式、新问题。绩 效管理是有效解决企业管理中各种难题的重要手段，是企业经营管理的核心。在完 备的绩效管理体系下，通过对员工的绩效考评以及对员工考评期间工作的绩效进行 反馈，发挥员工的主观能动性，激发其工作热情和潜能，建立起和谐、高效的工作 体系，从而推动企业实现其战略目标。本文以国网冀北电力有限公司Q公司为研究 对象，结合公司生产经营特点、管理现状以及在今后一段时间内的战略目标，利用 绩效管理相关知识，运用各类数据，采取科学的方法对其绩效考核总体情况进行深 入研究，对其绩效考核体系进行优化和改进。 首先，本文认真研究了绩效管理相关基础理论，阐述了绩效管理和绩效考核的 关系。对绩效考核常用方法进行了简要介绍。提出本文使用平衡计分卡法的必要性。 其次，分析了国网冀北电力有限公司Q公司绩效考核系统的现状和问题。对企 业组织架构、人力资源、财务管理、生产经营等方面进行基本介绍，描述企业绩效 考核的现状，分析绩效考核体系中存在的问题。 再次，对企业绩效考核系统进行优化。提出优化的总体思路，阐明优化的方法、 步骤，使用平衡记分卡法实施系统优化。并运用新系统对上一年度进行考核。对考 核结果进行分析和应用。 最后，阐述绩效考核体系的保障措施。绩效考核体系优化后要落地实施，提供 有力的保障措施，发挥绩效考核的作用，提升企业员工整体素质，提高企业竞争力， 达成企业战略目标。 关键词：Q供电公司；绩效考核；平衡计分卡；战略目标 燕山大学工商管理硕士学位论文 -II- Abstract Intoday'ssociety,withtherapiddevelopmentofeconomy,enterprisemanagementisalsofaced withvariousnewformsandnewproblems.Performancemanagementisanimportantmeansto effectivelysolvevariousproblemsinenterprisemanagement,anditisthecoreofenterprise management.Underthecompleteperformancemanagementsystem,throughthestaffperformance evaluationandfeedbackontheperformanceofthestaffduringtheevaluation,thestaff'ssubjective initiativecanbebroughtintoplay,theirworkenthusiasmandpotentialcanbestimulated,anda harmoniousandefficientworksystemcanbeestablishedtopromotetherealizationofthestrategic objectivesoftheenterprise.Inthispaper,QPowersupplycompanyastheresearchobject,combined withthecharacteristicsofthecompany'sproductionandoperationmanagementstatusandstrategic objectivesinthefutureperiodoftime,usingrelevantknowledgeofperformancemanagement,using varioustypesofdatatoadoptscientificmethodstoconductin-depthstudyofitsoverallperformance appraisalsituation,tooptimizeandimproveitsperformanceappraisalsystem. Firstly,Thispaperstudiesthebasictheoryofperformancemanagementandexpoundsthe relationshipbetweenperformancemanagementandperformanceappraisal.Thecommonmethodsof performanceappraisalarebrieflyintroduced.Thenecessityofusingthebalancedscorecardmethodis proposed. Secondly,ThestatusandproblemsofQPowersupplycompanyperformanceappraisalsystemare analyzed.Thispaperintroducestheorganizationalstructure,humanresources,financialmanagement, productionandoperationofenterprises,describesthecurrentsituationofenterpriseperformance appraisal,andanalyzestheproblemsexistinginperformanceappraisalreminders. Thirdly,Optimizetheenterpriseperformanceappraisalsystem.Theoverallideaofperformance appraisalsystemoptimizationisputforward,theoptimizationmethodsandstepsareclarified,andthe systemoptimizationisimplementedbyusingtheBalancedScorecardmethod.Andthenewsystemwas usedtoassessthepreviousyear.Analysisandapplicationofexaminationandrecord. Finally,Thesafeguardmeasuresofperformanceappraisalsystemareexpounded.Afterthe optimizationoftheperformanceappraisalsystem,itshouldbeputintopractice,provideeffective safeguards,playtheroleofperformanceappraisal,enhancetheoverallqualityofemployees,improve thecompetitivenessofenterprises,andachievethestrategicobjectivesofenterprises. Keywords:QPowersupplycompany;Performancexamine；BalancedScoreCard; Strategicobjectives 目录 -III- 目录 摘要...................................................................................................................................1 ABSTRACT.........................................................................................................................II 第1章绪论.....................................................................................................................1 1.1研究背景及研究意义................................................................................................1 1.1.1课题研究背景...................................................................................................1 1.1.2研究意义...........................................................................................................1 1.2国内外研究现状........................................................................................................2 1.2.1国外研究现状...................................................................................................2 1.2.2国内研究现状...................................................................................................4 1.3本文研究内容和方法................................................................................................6 1.3.1本文研究内容...................................................................................................6 1.3.2本文研究方法...................................................................................................6 第2章相关理论概述.........................................................................................................8 2.1绩效与绩效考核........................................................................................................8 2.1.1绩效考核含义...................................................................................................8 2.1.2绩效考核作用....................................................................................................8 2.1.3绩效考核实施原则............................................................................................9 2.1.4绩效考核常用工具..........................................................................................10 2.1.5绩效考核指标选择原则..................................................................................11 2.2平衡计分卡..............................................................................................................11 2.2.1核心思想.........................................................................................................11 2.2.2基本框架..........................................................................................................13 2.2.3平衡计分卡和关键绩效指标的关系..............................................................13 2.3本章小结...................................................................................................................14 第3章Q公司员工绩效考核现状分析...........................................................................15 3.1Q公司概述...............................................................................................................15 3.1.1Q公司简介......................................................................................................15 3.1.2Q公司组织结构图..........................................................................................15 燕山大学工商管理硕士学位论文 -IV- 3.2Q公司绩效考核现状..............................................................................................17 3.2.1绩效考核体系现状.........................................................................................17 3.2.2绩效考核体系现状的调查和分析.................................................................18 3.3Q公司绩效考核的存在的问题及原因..................................................................22 3.3.1绩效考核内容不合理.....................................................................................22 3.3.2绩效考核指标设置不科学.............................................................................22 3.3.3对绩效考核缺乏正确理解.............................................................................23 3.3.4绩效考核结果缺乏反馈和应用.....................................................................23 3.4本章小结............................................................