第1章绪论······················································································1 1.1研究的背景·················································································1 1.2研究的意义·················································································2 1.3国内外文献综述···········································································3 1.3.1国外文献综述·········································································3 1.3.2国内文献综述·········································································5 1.4论文的研究思路?方法及内容··························································6 1.4.1论文的研究思路······································································6 1.4.2论文的研究方法······································································7 1.4.3研究的主要框架和内容····························································8 第2章相关概念及理论介绍·································································9 2.1员工培训的理论基搐···································································9 2.1.1员工培训的内容及流程····························································9 2.1.2员工培训的主要方法······························································10 2.1.3员工培训评估模式·································································11 2.2培训体系的相关概念··································································13 2.2.1培训体系的定义····································································13 2.2.2员工培训体系的特征······························································13 2.2.3培训体系的建立原则······························································14 第3章NY银行GJ支行培训体系现状与问题分析···································15 3.1GJ支行简介及人力资源概况·························································15 3.2GJ支行员工培训情况现状····························································20 3.2.1培训的组织··········································································20 3.2.2培训的内容··········································································20 3.2.3培训的师资··········································································21 3.2.4培训的方式及效果·································································21 3.3GJ支行员工培训存在的问题调查···················································22 3.3.1管理层访谈分析····································································23 3.3.2问卷调查情况分析·································································24 3.3.3GJ支行员工培训存在的问题····················································27 3.4GJ支行员工培训存在的问题成因···················································29 II 3.4.1培训体系问题的外部原因························································29 3.4.2培训体系问题的内部原因分析··················································30 第4章GJ支行银行培训体系优化措施···················································32 4.1GJ支行员工培训体系优化设计的思路和原则···································32 4.1.1GJ支行员工培训体系优化设计的思路········································32 4.1.2GJ支行员工培训体系优化设计原则···········································32 4.2GJ支行培训规划的制定及优化设计················································33 4.2.1支行培训规划的制定······························································33 4.2.2培训体系组织及内容优化设计··················································35 4.2.3培训教师队伍优化·································································36 4.2.4培训课程体系优化设计···························································37 4.3培训流程体系优化设计································································39 4.3.1完善培训需求分析·································································39 4.3.2培训计划的制定及实施···························································40 4.3.3培训效果评估·······································································42 第5章GJ支行培训体系的保障措施·····················································45 5.1制度保障措施············································································45 5.2硬件保障措施············································································46 第6章结论与展望············································································48 6.1结论························································································48 6.2展望························································································48