随着我国人民生活水平日益提高，公共服务水平高低直接影响着我国人民生 活满意度。为此，从上世纪90年代中期，我国开始实践政府购买公共服务。随 着实践的不断进行，我国政府购买公共服务相关制度也在逐步的建立、发展和完 善。对于政府购买公共服务供应商实施效果研究较少，尚未建立评价指标体系。 针对现状，本文在充分分析我国政府购买公共服务实践基础上，探索性的建立政 府购买公共服务供应商实施后评价模型，对供应商实施政府购买服务项目水平进 行量化评价，并通过实证分析验证评价模型的准确性，为供应商实施公共服务效 果提供建设性意见，不断改进公共服务水平和提高政府公信力。 本文主要有以下5方面内容：第一部分绪论。通过阐述政府购买公共服务的 背景，明确了本文的研究目的和意义；通过明确所采用的研究方法，对本研究所 涉及的主要内容进行描述；利用技术路线图的模式，理清了本文的主要思路；最 后总结出本文的创新点，预计了研究过程中可能遇到的困难以及所采用的解决方 法。第二部分文献综述。通过查阅、分析学者已有的研究成果，包括组织购买决 策、政府购买公共服务、供应商选择等理论，总结现有研究所存在的空白，明确 本研究的理论意义、实践意义和研究方向。第三部分构建政府购买公共服务供应 商评价体系。首先确定政府购买公共服务供应商评价的主体、评价体系的设计原 则，初步建立评价体系；通过优化原则对评价指标进行优化、通过决策方法确定 评价指标的权重，进而得到供应商评价体系。最后，选择评价方法，运用评价体 系，对供应商实施公共服务进行评价。第四部分实证研究。以天津市H区为例， 对构建的政府购买公共服务供应商评价体系的进行实证研究。运用第三部分构建 的评价体系对该区域政府购买公共服务进行评价；针对评价结果，对该区域政府 购买公共服务提出改进性建议。第五部分对全文内容进行总结。通过对本文进行 回顾性总结，包括研究方法、模型等，总结本文的研究意义，并对本研究仍需进 一步解决的问题进行了阐述。 在研究国内外政府购买公共服务相关理论基础上，本文按照理论中国化的基 本方略，充分调查我国政府购买公共服务实施现状，构建了供应商评价体系，并 通过评价指标优化、评价指标权重确认和综合评价，设计了评价体系，实现了研 究目的，为提高公共服务水平提供可行性参考依据。 关键词：政府购买，公共服务，供应商评价体系,模糊综合评价 II Abstract Withtheincreasinglivingstandardsofourpeople,thelevelofpublicservices directlyaffectsthesatisfactionofourpeople'slives.Fromthemid-1990s,ourcountry beganpilotingthegovernmenttopurchasepublicservices.Withthecontinuous practice,thegovernment'spurchaseofpublicservicerelatedsystemsisgraduallybeing established,developedandimproved.Thereislittleresearchontheeffectof governmentprocurementofpublicserviceproviders,andnoevaluationindexsystem hasbeenestablished.Onthebasisoffullyanalyzingthegovernment'spracticeof purchasingpublicservices,thispaperexploresthepost-implementationevaluation modelofgovernment-purchasedpublicserviceproviders,quantitativelyevaluatesthe levelofsuppliers'implementationofgovernment-purchasedserviceprojects,and verifiestheevaluationmodelthroughempiricalanalysis.Theaccuracyprovides constructiveadviceforsupplierstoimplementpublicserviceeffects,continuously improvingpublicservicelevelsandimprovinggovernmentcredibility. Thisarticlemainlyhasthefollowingfiveaspects.Thefirstpartisan introduction.Byexpoundingthebackgroundofthegovernment'spurchaseofpublic services,thepurposeandsignificanceofthispaperareclarified.Themaincontents involvedinthisstudyaredescribedbyclarifyingtheresearchmethodsused;themain ideasofthispaperareclarifiedbythemodeoftechnologyroadmap.Finally,the innovationofthispaperissummarized,andthedifficultiesthatmaybeencounteredin theresearchprocessandthesolutionsadoptedareestimated.Thesecondpartofthe literaturereview.Throughreviewingandanalyzingtheexistingresearchresultsof scholars,includingthetheoryoforganizationalpurchasingdecision,government purchasingpublicservice,supplierselection,etc.,summarizingtheexistinggapsin existingresearch,andclarifyingthetheoreticalsignificance,practicalsignificanceand researchdirectionofthisresearch.Thethirdpartistoconstructtheevaluationsystem ofproviderofthegovernment'spurchaseofpublicservice.Firstly,thedesignprinciple ofthemainbodyandevaluationsystemofthegovernment'spurchaseofpublicservice providersisdetermined,andtheevaluationsystemisinitiallyestablished.The evaluationindicatorsareoptimizedthroughtheoptimizationprinciple,andtheweights III oftheevaluationindicatorsaredeterminedthroughthedecision-makingmethod,and thenthesupplierevaluationsystemisobtained.Finally,theevaluationmethodis selectedandtheevaluationsystemisusedtoevaluatetheimplementationofpublic servicesbysuppliers.Thefourthpartisempiricalresearch.TakingtheHdistrictof Tianjinasanexample,anempiricalstudywasconductedonthegovernment's evaluationsystemforpurchasingpublicserviceproviders.Theevaluationsystembuilt inthethirdpartisusedtoevaluatethepurchaseofpublicservicesbytheregional government.Accordingtotheevaluationresults,theregionalgovernmentproposesto improvethepublicservice.Thefifthpartsummarizesthefulltext.Throughthe retrospectivesummaryofthisarticle,includingresearchmethods,models,etc., summarizetheresearchsignificanceofthispaper,andexpoundtheproblemsthatneed tobefurthersolvedinthisstudy. Onthebasisofstudyingtherelevanttheoriesofdomesticandforeign governmentspurchasingpublicservices,theauthorfullyinvestigatesthestatusquoof governmentprocurementofpublicservices,buildsasupplierevaluationsystem,and designsanevaluationsystemthroughevaluationindexoptimization,evaluationindex weightconfirmationandcomprehensiveevaluation.Thepurposeofthestudyisto provideafeasiblereferenceforimprovingthelevelofpublicservices. Keywords：Governmentpurchase,Publicservice,Theevaluationsystemof Supplier,Fuzzycomprehensiveevaluation IV 目录 第一章绪论..................................................................................................1 1．1研究目的和意义............................................................................................1 1．1．1研究目的...............................................................................................................1 1．1．1研究意义...............................................................................................................2 1．2研究内容和研究方法....................................................................................4 1．2．1研究内容...............................................................................................................4 1．2．2研究方法...............................................................................................................5 1．2．3技术路线图...........................................................................................................5 1．3创新点和难点................................................................................................6 1．3．1创新点...................................................................................................................6 1．3．2难点.......................................................................................................................7 第二章文献综述..........................................................................................8 2．1组织购买决策研究现状................................................................................8 2．2政府购买公共服务研究现状........................................................................9 2．3供应商选择理论研究现状..........................................................................12 2．4国内外文献述评..........................................................................................14 第三章构建政府购买公共服务供应商评价体系....................................16 3．1政府购买公共服务供应商评价主体的确定..............................................16 3．2政府购买公共服务供应商评价体系设计..................................................16 3．2．1政府购买公共服务供应商评价体系的设计原则............................................16 3．2．2政府购买公共服务供应商评价体系的结构选择............................................17 3．2．3政府购买公共服务供应商评价体系的初步设计............................................18 3．2．4政府购买公共服务供应商评价体系指标优化................................................20 3．2．5政府购买公共服