随着国内所有主流运营商接纳以软交换为中心的下一代网络解 决方案的成熟性和可商用性,以及3G运营形式的正式化和全业务 运营的开展,湖南移动的运营支撑系统建设已不能很好的满足业务 的发展需要,以及解决现有系统对主动营销的业务支撑的能力不足; 集团客户业务支撑能力不足等问题现有的运营支撑系统不能充分 发挥其重要,为3G业务的发展做好系统支撑因此,湖南移动着 手进行运营支撑系统项目,但因其耗资巨大,且涉及很多技术方面 的问题,需要对其进行可行性研究的分析 本文在介绍了国内外可行性研究的发展,分类综述了国内外可 行性研究的相关理论后,提出了可行性研究的意义接着,在介绍 湖南移动和运营支撑系统以后,从系统建设结构和项目的特点两方 面提出了湖南移动运营支撑系统的建设概况,提出了要发展移动市 场,更好地满足业务发展的需要,就必须要重新建设运营支撑系 统再从系统设计目标和原则!系统总体技术架构!系统核心业务 实体概念模型!系统界面规划和各主要子系统功能描述及业务流程 这几方面全面介绍了湖南移动运营支撑系统的项目本文在对该项 目进行可行性研究时,是从项目的需求分析!项目技术支持的可行 性分析!项目的投资评价和财务评价分析以及项目的风险及防范分 析这四个方面来进行的经过四方面的充分论证后,认为此项目具 有较强的实施可行性 关键词湖南移动,可行性研究,运营支撑系统,需求评价,财 务评价,风险评价 多一ABSTRACT AsmainstreammotionenterpriseS.nextintemetresolveProjeetof inthecentreofsoftchangeinsidethecountrybecomematureand diseussing,andindueformof3GoPeratingformalandeomPlete oPerationoPerating.5unfold,oPeratingsuPPort一ingsystemofHunan mobilecannotsatisfyoPerationdeveloPingneeds.Thesystemeannot solveProblemssuchassuPPortingoPerationofinitiativevenditionand suPPortingoPerationofgrouPclienioPerationsso,Hunanmobileenters onthe055teim.However,thesystemneedtoeosttoomueh,andit referstomanytechnicalProblems,50thefeasibilityresearchoftheitem 15nCCCSSary# ThisPaperintroducesdeveloPsoffeasibilityresearchinandoutof thecountry,sumsuPandclassifyseorrelativetheoretiesesoffeasibility researehinandoutoftheeountry,andbringforwardmeaningsof feasibilityresearch.InthisPaPer,toconductafeasibilitystu勿forthe Projeet,it15fromtheProject,5needsanalysis,technicalsuPPortProject feasibilityanalysis,Projectevaluationandfinaneialevaluationof investmentanalysisanditemanalysisoftherisksandPreeautionsfor thesefourasPectsofthe.Afterabundantdemonstratesonthefoursides, thisPaPerfiguresthattheitemhasstrongimPlementfeasibility. KEYWORDSHunanMCC,feasibilityresearch,oPeration suPPortsystem,requirementevaluate,inaneeevaluate,riskevaluate目录 摘要二,...................................................................................................................I ABSTRACT.............................................................................................................I 第1章绪论........................................................................................................1 1.1选题背景......................................................................................................1 1.2文献综述...............................,.......................................,..............2 1.2.1国内外055运营支撑系统的建设及发展..........................................2 1.2.2国内外可行性研究发展...............................................................7 1.3研究方法和内容..................................................,.......,...................8 1.3.1研究方法.........,...........,....................!...,........................8 1.3.2研究内容.....................,...........!.,!............................,.........9 第2章湖南移动055运营支撑系统项目...........................,......................11 2.1湖南移动简介......................................,...........................................11 2.2运营支撑系统介绍.....................................................#12 2.3湖南移动055系统建设概况..................................,....,...12 2.3.1系统建设结构......................................................................................12 2.3.2项目的特点,.............................................................................#14 2.4055系统建设的必要性............................................................................17 2.5系统设计目标和原则.................................................................................17 2.5.1系统设计目标..............................................................................#17 2.5.2系统设计原则...................................................#....18 2.6系统总体技术架构.........................................,......#.#一19 2.6.1面向服务的体系结构(SOA).........................................................19 2.6.2055系统的总体技术架构.................................................................20 2.7系统核心业务实体概念模型.....................................................................24 2.7.1055整体业务实体概念模型.............................................................24 2.7.2055系统核心实体概念模型.............................................................25 2.8系统界面规划........................................................................................#...29 2.8.1系统主界面....,.,!二,.........................-.......,.#..,#29 2.8.乏业务类界面........................................................................................#30 为一一2.8.3其它类界面.................................................,..................................31 2.9各主要子系统功能描述及业务流程二,.,............................,.................31 2.9.1综合采集.............................................................................................31 2.9.2融合计费.............................................................................................犯 2.9.3综合结算.............................................................................................33 2.9.4综合账务.....,...........................................................................,..,34 2.9.5客户服务..................................................................................,....35 2.9.6产品管理.............................................................................................36 2.9.7渠道管理.............................................................................................36 2.9.8客户管理.............................................................................................37 2.9.9资源管理.,..............................................,................................38 2.9.10合作伙伴管理...................................................................................39 2.9.H营销管理..........................................,...........................................40 第3章项目的需求分析....................................................................................42 3.1项目需求的提出.......................................................................................42 3.2项目满足需求的效果预测.......................................................................43 3.2.1促进运行维护体制的改革..............,............................................43 3.2.2监控业务发展........................................,......................,.........44 3.2.3精细化营销.........................................................................................44 3.2.4提升系统运行的经济效益.................................................................44 3.2.5提高运营效益,..............................................................................45 3.2.6规范入网.............................,.........................................................45 3.3项目需求分析小结二,.........................,...,.....!.!.,.,.....46 第4章项目技术支持的可行性分析.................................................................47 4.1项目技术支持的问题.....,...................................................................47 4.1.1数据源问题.........................................................................................47 4.1.2功能定位问题:..........,...........................................................47 4.1.3应用分布问题...................................................................................-.48 4.1.4指标口径问题..............................,..