分类号，F203 学校代码，10697 密 级，公开 学 号，201732008 硕士专业学位论文 Dissertation for the Professional Degree of Master 西安 YS 公司自动化仓库精益运营方案研究 学科名称，工商管理 专业学位类别，工商管理硕士 作者，史玉林 指导老师: 白嘉 西北大学学位评定委员会 二○一九年西北大学学位论文知识产权声明书 本人完全了解西北大学关于收集、保存、使用学位论文的规定。学校 有权保留并向国家有关部门或机构送交论文的复印件和电子版。本人允许 论文被查阅和借阅。本人授权西北大学可以将本学位论文的全部或部分内 容编入有关数据库进行检索，可以采用影印、缩印或扫描等复制手段保存 和汇编本学位论文。同时授权中国科学技术信息研究所等机构将本学位论 文收录到《中国学位论文全文数据库》或其它相关数据库。 保密论文待解密后适用本声明。 学位论文作者签名， 指导教师签名， 2019 年 05 月 01 日 2019 年 05 月 01 日 西北大学学位论文独创性声明 本人声明，所呈交的学位论文是本人在导师指导下进行的研究工作及 取得的研究成果。据我所知，除了文中特别加以标注和致谢的地方外，本 论文不包含其他人已经发表或撰写过的研究成果，也不包含为获得西北大 学或其它教育机构的学位或证书而使用过的材料。与我一同工作的同志对 本研究所做的任何贡献均已在论文中作了明确的说明并表示谢意。 学位论文作者签名， 2019 年 05 月 01 日摘要 I 摘要 本文是对西安 YS 公司自动化仓库精益运营进行研究，旨在对其今后运营的业绩上 能提供有益的帮助，形成持续改善、止于至善的良好循环。 精益运营是当前全球乃至中国的现代企业重要的管理思想，是一种在生产现场实战 环节中必要的管理模式，更是企业长久开展和推行的变革。精益运营一脉传承了 TPS 这种精益思想和理念，通过精益工具和精益思想消除各种浪费，追求持续不断的改进； 通过对员工能力、观念、制度和流程的持续改善来实现业绩提升；通过优化运作流程， 十分合理并不浪费的运用员工资源、物资原材料、生产设备设施和信息在产品或服务的 生成过程中在费用支出、品质档次、和服务速度方面占据绝对的领先条件，拥有竞争优 势。精益运营根据客户需求重新定义价值，识别价值流后重新制定企业活动，使价值流 动起来而且依靠客户需求拉动价值流，不断改善追求尽善尽美，最终让客户认可并实现 利人利己的局面，形成良好的经济效益及可持续发展。 西安 YS 自动化仓库筹建于 2014 年，构建了全新的业务模式和运营模式，业务主体 由原来的人员手工操作转变成了现在的自动化设备运输，运营管理重点由原来关注人的 效率转变为关注集成系统的效率。因此在仓库日常的运营管理中如何重新定义识别价值 流，如何运用进行持续改善来拉动价值流，如何在业务流程中实现精益运营达到降低成 本提高效率的目标，是西安 YS 自动化仓库管理者当务之急和面临的一个巨大挑战。本 文采用调查法、个案研究法、信息研究法、文献研究法等科学研究方法对西安 YS 公司 自动化仓库运营管理现状进行分析，找出仓库作业工序之间、供应商协作、仓储空间限 制、人力资源员存在的问题，从“人、机、料、法、环”五个方面着手根据客户需求识 别价值流。以运营管理理论和精益运营理论为支撑，运用精益思想和精益工具，提出精 益运营的方案设计和实施步骤，以实现消除浪费，持续改进，客户认可、降低成本提高 效率、仓库运营业绩提升的良好局面。 通过引进精益运营的理念、采用精益的思想和工具、讨论和研究西安 YS 公司自动 化仓库的精益运营能够在一定程度上促进未来企业管理和运营水平提高，同时能够使西 安 YS 公司自动化库房在强生 J&J 工厂体系中提升竞争力。本文对国内制药行业各种性 质的工厂自动化仓库管理或业务等方面起到借鉴意义。 关键词，运营管理， 精益运营， 自动化仓库西北大学硕士学位论文 II ABSTRACT This paper studies the lean operation of the automated warehouse of Xi'an YS Company, aiming to provide useful help for its future operation performance, and to form a good cycle of continuous improvement. Lean operation is an important management thought of modern enterprises all over the world and even in China. It is a necessary management mode in the production field, and it is also a long-term development and implementation of enterprise change. Toyota TPS advocates in its lean production: to produce the required products in quantity only when needed with the minimum investment of equipment and personnel. Lean operation inherits this kind of lean ideas , eliminates all kinds of waste through lean tools and ideas, pursues continuous improvement; achieves performance improvement through continuous improvement of employees ‘abilities, concepts, systems and processes; achieves effective use of human resources, raw materials and equipment in the production process of products or services by optimizing the operation process. Facilities and information win competitive advantages in terms of cost, quality, service and speed. Lean operation redefines value according to customer needs, identifies value stream and redesigns enterprise activities to make value flow and rely on customer needs to drive value flow, constantly improve the pursuit of perfection, and ultimately let customers recognize and realize the situation of self-interest, forming good economic benefits and sustainable development. Xi'an YS Company is the largest joint venture pharmaceutical enterprise in China and the largest subsidiary company of Johnson & Johnson in the United States. It was founded in 1985, headquartered in Beijing, and its production base is located in Xi'an. The company produces and sells more than 30 products, including prescription and non-prescription drugs. The products briefly consist of gastroenteritis, neuropsychiatry, hypersensitivity, Ache-Handling, Infection- Resistance, biological forms and cancer and other domains. The Xi'an YS Automated Warehouse is planned to be built in 2014. It has constructed a new business model and operation model. The business main body has changed from manual operation to automated equipment transportation. The focus of operation management has changed from paying attention to human efficiency to paying attention to the efficiency of integrated system. Therefore, how to redefine and identify value flow in daily operationABSTRACT III management of warehouse, how to use continuous improvement to drive value flow, how to realize lean operation in business process to achieve the goal of reducing costs and improving efficiency, is an urgent task and a huge challenge for the management of Xi'an YS automated warehouse. This paper uses the methods of investigation, case study, information research and literature research to analyze the current situation of the operation and management of the automated warehouse in Xi'an YS Company, and identifies the value stream according to the customer's needs from five aspects: human, machine, material, law and environment. Supported by operation management theory and lean operation theory, using lean thinking and lean tools, this paper puts forward the design and implementation steps of lean operation, in order to achieve a good situation of eliminating waste, continuous improvement, customer recognition, reducing costs, improving efficiency and improving warehouse operation performance. By introducing the concept of lean operation, adopting lean ideas and tools, discussing and researching the lean operation of the automated warehouse of Xi'an YS Company can promote the future enterprise management and operation level to a certain extent, at the same time, it can enhance the competitiveness of the automated warehouse of Xi'an YS Company in J&J factory system. This paper has a reference significance for the management or business of factory automated warehouse of various nature in domestic pharmaceutical industry.. Keywords: Operation Management, Lean Operation, Automated Warehouse西北大学硕士学位论文 IV 缩略语对照表 缩略语 英文全称 中文对照 J&J Jonson and Jonson 美国强生制药公司 Janssen Janssen 杨森 WMS Warehouse Management System 仓库管理系统 WCS Warehouse Control System 仓库执行系统 GMP Good Manufacturing Practices 生产质量管理规范 PCRS Pallet Crane System 托盘堆垛机系统 PCVS Pallet Convey System 托盘运输系统 CPS Case Convey System 箱体运输系统 LGV Laser Guided Vehicle 激光引导叉车 APICS American Production and Inventory Control Society 美国库存与管理协会 EHS Environment Health Safety 安全环保健康 Cure Cure 汇报系统 PE Process Excellence 流程优化 TPS Toyota Production System 丰田生产模式 SAP System Applications and Products 企业管理解决方案简称 WIP Work In Process 在制品 SKU Stock Keep Unit 最小库存单位 SMP Sta