在当今社会,企业与企业之间的竞争越来越激烈,人力资源管理作为企业的核心工

作之一,人才的竞争就代表着企业的竞争。绩效考核作为人力资源管理的职能之一就变

成了企业的一项非常重要的工作,它将企业的战略规划落地,同时还对企业员工起着激

励作用,使之为企业创造更大利益。用友软件是拥有近20多年的企业,而陕西分公司

作为其众多的分公司中的一员,也是西北五省的样板标杆企业,陕西分公司却一直沿用

的公司成立之初集团下发的一套绩效考核体系,通过分公司实际的考核结果和员工反

映,发现现行的绩效考核体系存在了一些问题,这说明这套体系已经不能适应今天分公

司发展的需要。因此,在本文中运用了 SWOT分析、调研问卷等方法对用友软件陕西

分公司的绩效考核体系进行了分析。

本文中先对陕西分公司目前的人力资源现状进行了分析,并通过调研问卷的形式和

其最终的结果,找出现行体系中所存在的问题。在这个基础上,结合了公司人力资源体

系的内外因对公司人力资源的战略进行了分析,在分析基础上得出了一下总结:1、应

提高员工的忠诚度2、应提高人力资源部门管理中的薄弱环节3、解决绩效考核体系中

存在的问题。然后通过鱼骨图的分析方法确定了企业的关键绩效指标。笔者认为在公司

运营过程中,各个部门对公司的贡献度是不同的,因此对于各个部门的考核建设就不应

该一视同仁,因此根据各部门特征和对公司的重要度的基础上,构建了市场部、销售部

等部门的考核体系,还有个人层面的考核体系。

最后,使用新的考核体系对陕西分公司各部门进行了绩效考核,并对保证考核质量

实施应釆取的保障措施也进行了阐述。

【关键词】用友软件绩效考核

【研究类型】应用研究

Title: Yonyou Software Company Staff Shaanxi branch

performance appraisal system study

Specialty: Business Administration

With economic development and market competition intensifying, more

and more intense competition rises among enterprises. The core of competitive

is the talent competition, thus human resource management has become one of

the core department of a firm. As one of the key part of human resource

management, performance appraisal becomes a basic and important work of a

firm. It is not only to motivate employees to work hard, but also to provide the

basis for business decision-making. Yonyou group is a enterprise with more than

20 years history. There exist some problems in its performance evaluation, and

its performance evaluation cannot satisfy the demand for its further development.

This paper researches performance evaluation of this firm synthetically using

SWOT matrix, quesionare, fuzzy synthesis appraisal and analytical hierarchy

process.

First, this paper analyzes human resource of marketing department of

Yonyou group, and concludes the problems existing in performance evaluation.

Basing on the analysis of internal and external circumstance, we choose the

human resource strategy of Yonyou firm using SWOT strategy: (1) improving

loyalty degree of employee of marketing department of Yonyou group, (2)

resolving the problems existing in performance evaluation of employee, and (3)

make up the weak links of human resource management. Second, this paper

identifies the important departments of this firm and they are system solution

department (SS for short) and product sales department (PS for short). Basing on

Name: Dong Jie

Tutor:Kang Rong

Abstract

Signature:

the human resource strategy goal of Yonyou group, we estimate key

performance indexes using fish-bone picture. Since the character and importance

of different department are different, this paper builds the performance

evaluation system of SS, PS and other departments, and then this paper builds

the performance evaluation system for individual employee.

Third, this paper builds the appraisal model of performance evaluation of

the marketing department of Yonyou group using fuzzy synthesis appraisal.

Since factors considered in performance evaluation are very plentiful,

sometimes even assessors cannot give an exact estimate. In order to solve this

problem, this paper uses fuzzy synthesis appraisal, in which assessors merely

give relevant subjection degree. For the sake of objectivities of the weight of

appraisal index, we obtain the weight of index using analytical hierarchy

Finally, this paper evaluates the performance of every sub-department of

marketing department of Yonyou group using index system and appraisal model

built by this paper. Furthermore, this paper explains how to evaluate individual

performance using appraisal index and model built in this paper.

【Key Words】 performance evaluation, human resource strategy, fuzzy synthesis

appraisal, AHP

【Type of Thesis】 Applied Research