本文以个体层次 ERP 消化吸收理论为基础，分析了 XX 采油厂 ERP 的基本
使用情况；运用案例访谈识别 XX 采油厂 ERP 用户消化吸收的影响因素为内在
激励、感知有用性、消化吸收能力和工作职责。ERP 用户间关于 ERP 问题的询
问关系能够反映用户的 ERP 消化吸收水平，因此本文利用社会网络分析的方法
对 XX 采油厂 ERP 用户间关于 ERP 问题的咨询网络进行测量，并图形化分析用
户的 ERP 消化吸收情况，然后结合社会网络技术，运用聚类分析的方法对 ERP
用户的消化吸收水平进行评估。最后本文给出了提升 XX 采油厂 ERP 用户消化
吸收水平的管理建议。
本文立足于理论基础，来源于管理实践，为 XX 采油厂的如何提升 ERP 用
户的消化吸收水平提供了参考的策略建议，为 ERP 系统的良好应用打下基础。
关键词：ERP 消化吸收；个体层次；驱动因素；社会网络分析哈尔滨工业大学工商管理硕士学位论文
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Abstract
With the complex of business activities and market environment, enterprises pay
more attention to the role of information systems for business operations, management
and decision-making and information systems. And information systems have become
an essential management tool. Especially since two-oriented integration strategy of
the Twelfth Five-year Plan is proposed, enterprise information system has been applied
to all aspects of the daily management activities. In this situation, in order to meet the
challenges of the market environment and the need of manage XX Oil Production
Company has implemented ERP systems. But how to improve the usage and success of
ERP after the implementation has become an important issue, which has important
practical significance.
In this paper the individual level ERP assimilation theory is introduced as basic,
and then the current situation of ERP application in XX Oil Production Company is
introduced. This paper use case study to identity the influence factors on ERP users’
assimilation and found 4 factors as intrinsic motivation, perceived usefulness,
absorption capacity and job responsibilities. Then ERP users’ advice network is drew
and measured through social network analysis and ERP users’ assimilation is
preliminary analyzed by drawing the graph of users’ advice network. After that this
paper used clustering methods to evaluate ERP users’ assimilation. Finally,
management recommendations are proposed to enhance ERP user’s d assimilation
levels.
This paper is based on the theoretical basis, and from the management practices,
which provides a reference path for improving the ERP assimilation of XX Oil
Production Company and lays a foundation for good application of ERP.
Key words ： ERP assimilation, individual level, driven factors, social network
analysis
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