尊敬的宾客：
欢迎您下榻宜昌云泽假日商务酒店！
您的到来，我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。

在云泽假日商务酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在云泽假日商务酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！

云泽假日商务酒店
总经理
Ze holiday Traders Hotel warmly welcome your visit
Distinguished guests:
Welcome you to Yichang Ze holiday Traders Hotel!
Your arrival, our hotel staff to feel very honored, thisservice guidefor your details of hotel services and facilities. If there is anything you need, please contact directly with each department of the hotel, we will be happy to serve you.
In Ze holiday Traders Hotel, you are our first concern, we will provide you with the service allows you to reach the acme of perfection, Ze holiday Traders Hotel everywhere smile. If you are interested in our services have any comments or suggestions, please contact us promptly, or fill in theguest comments table , we will immediately improved, because your satisfaction is our ultimate goal.
Finally, I hope you get here pleasant experience to tell more friends, look forward to your visit again, thank you

大堂服务GRAND LOBBY SERVICES
1．大堂经理Assistant Manager
2．问讯∕留言Information ∕ Message
3．预订∕接待Reservation ∕ Reception
4．收银∕结账Cashier
5．外币兑换Foreign Currency Exchange
6．信用卡Credit Card
7．退房时间Check-out Time
8．客房门卡Room Card
9．行李服务Luggage Service
10．大堂保险箱Lobby Safe box
11．商务中心Business Center
12．商场Shopping Center
13．残疾人士设施Handicapped Facilities
14．花店Flower Shop
15．租车Car Hire
16．着装Dressing
17．停车Parking
18．行政楼层接待处Executive Floor Reception

客房服务
GUEST ROOM SERVICES

1． 客房中心Housekeeping Center
2． 房间清洁服务Room Cleaning
3． 房间夜床服务Turn-down Service
4． 房间加床服务Extra Bed
5． 叫醒服务Wake-up Call
6．饮用水Drinking Water
7．电话Telephone
8．电吹风Hair Dryer
9．电熨斗/烫衣板Iron / Iron Board
10．房间保密/电话免打扰
11．失物招领Lost And Found
12．电视节目TV Channel
13．网上漫游Internet Service
14．空气调节Air Conditioner
15．电源总开关Energy Saver
16．电源说明Power Supply
17．无烟楼层Non-smoking floor
18．医疗服务Clinic Service
19．环境保护Environmental Protection
20．紧急情况Emergency

餐饮服务
FOOD & BEVERAGE SERVICES

1． 宴会预订Banquet Reservation
2． 中餐厅Chinese Restaurant
3． 会议室Conference Room

安全指南
SAFETY DIRECTORY

1． 遵守措施
2． 宾客注意事项Guest’s Notices
3． 安保Safeguard
4． 火警Fire Prevention
5． 火警须知Fire alarm notice

电话指南
TELEPHONE DIRECTORY

1． 拨打客房电话Room to Room Calls
2． 拨打外线电话Outside Calls
3． 国内直拨电话DDD Calls
4． 国际直拨电话IDD Calls
5． 国内、国际直拨须知IDD&DDD Service Guide
6． 国内、国际长途电话区号IDD&DDD DIRECTORY

General Manager