酒店业的六西格玛资料 Why Six Sigma “Case for Change” The Case for Change:Guest Satisfaction - 25 Million Guests What Is Six Sigma? Six Sigma:  What’s not to like? The Foundation Six Sigma:  Process Focused Six Sigma Approach & Projects Six Sigma:  What It Is Not! Six Sigma Roles Six Sigma Roles: Black Belts Six Sigma Roles: Master Black Belt Training & Tools—Black Belt Other Important Six Sigma Roles Six Sigma APD Rollout APD Six Sigma Summary APD Six Sigma Organization Six Sigma Leadership Black Belt & Property Training Cycle Six Sigma Training Investment Six Sigma Training Deployment ......