本论文研究通过分析F公司内外部环境、人力资源管理现状以及会员中心的人力资
源管理现状,找出其在人员需求和供给方面可能存在的主要问题。通过定性分析与定量
分析相结合,釆用问卷调查、马尔柯夫、德尔斐等工具方法,结合企业扩张阶段会员中
心的特点,对人力资源需求和供给预测分析。

在此基础上,结合企业战略要求,制定出未来三年F公司会员中心人员供求规划。

包括人才招聘录用制度、培训开发制度、绩效激励制度、职业发展规划等实施方案。同
时对于部分体系实施的效果进行了反馈和分析。

关键词:人力资源规划;供给预测;需求预测
Abstract
The employees of F Corporation need to maintain the dynamical equilibrium of supply
and demand,by the supply and demand forecast,analysis and research, in the expansion time
of F Corporation.
This research discovers the main problem which possibly exists in the personnel
demand and the supplies aspect by analyzing the internal and external environment of F
Corporation, the human resources management present situation as well as the member center
human resources management present situation. This research uses the questionnaire survey,
Markov model, Delphi and other tools, through the qualitative analysis and the quantitative
analysis, analyzes the characteristic of the Member center in the expansion stage, take the
solution of human resources demand and supplies forecast.
In this foundation, this research draws up the human resource plan of F Corporation
Member center in the future three years,through the enterprise strategy request. Hires
implementation plans and training development system, performance management system,
occupation development plan including the talented person employment advertise, and so on.
Meanwhile the research has carried on the feedback and the analysis regarding the partial
system implementation effect.
Keywords: Human Resource Plan; Supplies forecast; Demand forecast