Chapter 1. Courtesy English
Unit 1： GREETING & FAREWELLS
VOCABULARY
PHRASES ON THE JOB
Good morning Good afternoon Good evening Welcome back Hi
早上好 下午好 晚上好 欢迎回来 嗨
Hello How do you do How are you Fine, thank you, and you
你好 你好 你好吗？ 很好，谢谢，你呢？
Fine, thanks, and you Good-bye Good night Good-bye for now
很好，谢谢，你呢？ 再见 晚安 再见
It was nice to see you again. Have a good evening See you later. It was nice seeing you.
很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。
Have a good weekend Have a safe trip Have a good day Hope to see you again
周末愉快。 一路平安。 祝您愉快。 希望再见到您。
Thank you for coming (Thanks for coming) Look forward to seeing you again
感谢光临。 盼望再见到您。
LISTEN TO THE CONVERSATION
Listen to the guest and then fill the gap in each sentence.
The guest’s name is .
The staff’s name is .
The guest will today.
He’ll live in next time he comes.
TALKING TO THE GUEST
Staff : Good morning. Mr. Smith. How are you today>
Guest: Good morning. Jane. I’m fine, thanks, and you
Staff : I’m fine too. Are you checking-out today
Guest: yes, I think so
Staff : Did you enjoy your stay here
Guest: Yes, I did.
Staff : I hope our service is to your satisfaction
Guest: Sure. I’m very pleased with everything here.
Staff : Thank you. I wish you a nice trip home and look forward to seeing you again.
Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.
PAIR WORK
Find a partner and play the roles of the staff and the guest who will be on holiday soon.
OXFORD HUMOUR
The more I study, the more I know.
The more I know, the more I forget.
The more I forget, the less I know.
So why study
UNIT 2: INTRODUCTIONS
VOCABULARY
PHRASES ON THE JOB
My name is John Smith It’s nice to meet you. It ’s nice meeting youi.
我叫约翰.史密斯。 很高兴见到您。 很高兴见到您。
I’m Mary Copper I’m pleased to meet you I’m glad to meet you.
我叫玛丽.库伯。 很高兴见到您。 很高兴见到您。
Let me introduce you to John Smith I’d like to introduce you to Mary Copper.
我把你介绍给约翰.史密斯。 我想把你介绍给玛丽。
I’d like you to meet Mr. Thomson. I don’t think we’ve met before
希望你认识一下托玛斯先生。 我想我们以前没见过。
Have we met before You’re new here, aren’t you
我们以前见过面吗？ 你是新来的，对吗？
LISTEN TO THE CONVERSATION
TALKING TO THE GUEST：
Staff : Good morning, sir, May I know your name
Guest: Certainly. My name is John Smith
Staff : Would you please spell your last name
Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson.
Staff : How do you do Mr. Parkinson Welcome to our hotel
Guest: How do you do Very nice to meet you.
Staff : Hope you’ll enjoy you stay here.
Guest: I think I will
Staff : See you later.
Guest: See you.
PAIR WORK
Introduce yourself to a partner.
EXERCISE
Put in articles where needed.
A: Would you like cold milk
B: Yes, please. I’d like glass of beer if you’ve got it.
A: I’ll go and have a look in kitchen.
Yes, there’s bottle here, but it isn’t cold
B: Never mind. Can I have piece of ice in it
A: Sure. There is quite a lot in refrigerator.
IDIOMS：
No pain no gain.
As busy as a bee.
Hand and foot.
As proud as a peacock.
As hungry as a wolf
Beat about the bush.
UNIT 3: APOLOGIES
VOCABULARY
PHRASES ON THE JOB
Excuse me I’m sorry please forgive me. That’s Ok
打扰一下。 对不起。 请原谅。 没什么。
I do apologize That’s all right Please accept our apology.
我很抱歉。 没关系。 请接受我们的 歉意。
Would you please wait a moment Would you mind waiting a second
请稍等好吗？ 请稍等好吗？
I didn’t mean for that to happen. I assure you it won’t happen again.
我是不想出这种事的。 我向您保证以后不再发生这种事。
TALKING TO THE GUEST
Guest: Excuse me. I think there is a mistake in my bill..
Staff : I’m sorry to hear that. I’ll check for you right away. Would you please wait a moment
Guest: OK. ( a moment later)
Staff : I do applogize, Mr. Smith. There is a mistake in your bill. I assure you it won’t happen
again.
Guest: Well, that’s all right
EXERCISE
Put in the missing word.
Mr and Mrs Miller are from Austria. They often go shopping without their German guide.But they can’t to the taxi driver as they can a word of Chinese.They don’t know how to him where they want to go. And the driver doesn’t know how to to them because he dosen’t German. Mr. Miller to himself. “ I wish I could some Chinese.”
UNIT 4: OFFERING HELP
VOCABULARY
PHRASES ON THE JOB
Anything I can do for you If there’s anything I can do to help, please let me know.
我能为您做些什么？ 如果有我能帮忙的话，请告诉我。
Can I help you If I can be of assistance. Please do not hesitate.
我能帮忙吗？ 如果要我帮忙，别犹豫，尽管讲。
Do you need any help I’d be very glad to help you.
要帮忙吗？ 很高兴认识你。
Can I give you a hand If you wouldn’t mind.
要帮忙吗？ 如果你不介意。
If you don’t mind. If it’s no trouble
如果你不介意。 如果不麻烦的话。
There’s no h urry please take your time
不着急。 不着急。
Going up Going down.
上楼吗？ 下楼。
LISTEN TO THE CONVERSATION
Staff : Excuse me, May I help you
Guest: Yes, I’m looking for my room.
Staff : May I know your room number, please
Guest: Yes, my room number is 358.
Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room.
Guest: Thank you. It’s very kind of you.
Staff : It’s my pleasure to serve you. Please enjoy your stay.