Unit one concierge
Lesson 1 welcome to our hotel
Talking to the guest
Doorman：Good morning, sir. Welcome to our hotel.
Guest: Good morning.
Doorman: I’m the doorman. Let me help you with your luggage.
Guest: Thank you.
Doorman: good afternoon, Madam. Very glad to have you here.
Guest: Good afternoon. Can you help me with my luggage?
Doorman: No problem, Madam. The Reception Desk is over there. Follow me, please.
Guest: Ok.
◎Listen to the words and repeat
1. case
2. baggage
3. carry-on
4. shoulder bag
5. suitcase
6. belongings
7. article
8. wallet
9. handbag
10. backpack
◎ Listen to the sentences, repeat and translate.
1. I” ll take care of your luggage.
2.You’ve got three pieces of baggage. Is that right, sir?
3. May I put your suitcase here?
4. Would you mind my putting your baggage here?
5. Shall I show you to your room?
◎ Listen and complete the dialogues
1. Doorman: Good morning，Madame.____________
Guest: Good morning.
Doorman: I’m the doorman.________________
Guest；Thank you.
2.Doorman: Good evening, Mr. Taylor. Nice to see you again.
Guest: Good morning.
Doorman: ___________and show you to the Reception Desk.
Guest: Thank you.
Lesson 2 May I show you to your room
Talking to the guest
Bellboy: Good morning, sir.
Guest: good morning.
Bellboy: May I show you to your room now?
Guest: All right. Thank you.
Bellboy: My pleasure.
Bellboy: Good afternoon, Madam.
Guest: Good afternoon
Bellboy: I’m a bellboy here. Let me help you with your luggage.
Guest: Thank you
Bellboy: It’s my pleasure. The lift is over there. Follow me, please.
Guest: Ok.
Bellboy: Here’s your room. May I put your luggage here?