I 摘要 90年代以来，随着互联网的介入软件行业得到了飞速发展，软件业企业的竞 争日益激烈。本文以邯郸市L软件公司知识型员工为研究对象，基于国内外激励 机制理论体系，并通过问卷调查获取大量数据，从数据分析中提炼对知识型员工 进行有效激励的主要因素，同时，对邯郸市L软件公司现有的员工激励机制作了 系统分析，从不同维度剖析其中存在的问题，找出症结，提出相应的建议。在薪 酬福利方面，从基本工资、绩效机制、生活福利、加班制度等方面上分析了问 题；在培训学习方面，从其培训理念、培训时间、培训内容、培训形式方面指出 了不足；在自我实现方面，指出了晋升渠道窄、关心员工职业生涯不够、决策授 权不足、肯定成绩不到位等问题；在工作环境方面，分析了工作安排不科学、沟 通不充分、办公环境不合理等不足；在企业文化方面，对其企业文化建设滞后、 缺乏鲜明个性、流于形式，以及员工对企业文化认同感不足、创新氛围不浓和团 队协作意识不强问题进行了分析。最后，有针对性地提出一些解决L软件公司知 识型员工激励机制现有问题的建设性意见，借以提高其积极性和主动性，凝聚力 和创造力，培养、吸纳优质人才，建设一支能够从容应对瞬息万变之行业环境的 高素质员工团队，凝结公司的核心竞争力。同时，着眼非中心城市软件企业，希 望通过这一案例研究，探索一条更好的出路，达到可使其他同类企业借鉴之目 的，为其发展提供新的思路。 关键词：知识型员工；软件公司；激励；激励机制 Abstract II Abstract Sincethe1990s,withtheinterventionoftheInternet,thesoftwareindustryhas developedrapidly,thecompetitionofsoftwareenterprisesisextremelyfierce.This papertakestheknowledgeworkersofHanhanLsoftwarecompanyastheresearch object,basedonthetheorysystemofincentivemechanismathomeandabroad,obtains thelargeamountofdatathroughthequestionnairesurvey,extractsthemainfactorof theeffectiveencouragementtotheknowledgeworkerfromthedataanalysis.Atthe sametime,carriesonthesystemanalysistotheHanhanLsoftwarecompany'sexisting employeeincentivemechanism,Thispaperanalyzestheexistingproblemsfrom differentdimensions,findsoutthecruxandputsforwardsomecorresponding suggestions.Intermsofcompensationandbenefits,thepaperanalyzestheproblems fromtheaspectsofbasicsalary,performancemechanism,livingwelfare,andovertime system;Intermsoftrainingandlearning,thedeficienciesarepointedoutfromits trainingconcept,trainingtime,trainingcontentandtrainingform.Intermsofself- realization,itpointsoutsuchproblemsasnarrowpromotionchannels,insufficient concernforemployees'career,insufficientdecision-makingauthorizationand inadequaterecognitionofachievements.Intermsoftheworkingenvironment,it analyzesthedeficienciesofunscientificworkarrangements,inadequatecommunication, andunreasonableofficeenvironment;Intermsofcorporateculture,itanalyzesthelag ofcorporatecultureconstruction,thelackofdistinctivepersonality,thelackof employees'recognitionofcorporateculture,thelackofinnovationatmosphereandthe lackofteamworkawareness.Finally,theauthorputsforwardsomeconstructive suggestionstosolvetheexistingproblemsofemployeeincentivemechanisminL softwarecompany,tomaximizetheenthusiasm,initiative,cohesionandcreativityof employees,totrainandabsorbhighqualitytalents,andtobuildateamofhighly qualifiedstaffwhocancalmlydealwiththechangingindustryenvironment,condensing thecorecompetitivenessofthecompany.Atthesametime,lookingatnon-centralcity softwareEnterprises,hopethatthroughthiscasestudy,exploreabetterwayout,to enableothersimilarenterprisesforreference,foritsdevelopmenttoprovidenewideas. Keywords:softwarecompany;knowledgeworker;excitation;excitationmechanism 目录 目录 摘要..................................................................................................................................I Abstract.............................................................................................................................II 第1章绪论......................................................................................................................1 1.1研究背景和研究意义.........................................................................................1 1.1.1研究背景....................................................................................................1 1.1.2研究意义....................................................................................................2 1.2研究内容和研究框架.........................................................................................2 1.2.1研究内容....................................................................................................2 1.2.2研究框架....................................................................................................3 1.3研究方法.............................................................................................................4 1.4.创新点.................................................................................................................4 1.5本章小结.............................................................................................................5 第2章激励及激励机制的相关理论概述.....................................................................6 2.1激励概述.............................................................................................................6 2.1.1激励的概念................................................................................................6 2.1.2激励理论....................................................................................................6 2.1.3激励方法....................................................................................................7 2.1.4波特和劳勒的综合激励模型....................................................................7 2.2关于知识型员工激励的研究.............................................................................7 2.3关于软件业员工激励的研究.............................................................................9 2.4本章小结...........................................................................................................10 第3章邯郸市L软件公司知识型员工激励现状分析................................................12 3.1公司概况...........................................................................................................12 3.1.1公司简介..................................................................................................12 3.1.2组织结构..................................................................................................12 3.1.3企业文化..................................................................................................13 3.1.4员工构成..................................................................................................13 3.2激励现状...........................................................................................................16 3.3激励因素分析...................................................................................................17 3.3.1问卷设计..................................................................................................17 目录 3.3.2问卷回收..................................................................................................17 3.3.3问卷结果统计分析..................................................................................17 3.4本章小结...........................................................................................................25 第4章邯郸市L软件公司知识型员工激励存在问题分析........................................26 4.1薪酬福利...........................................................................................................26 4.1.1基本工资不合理......................................................................................26 4.1.2绩效工资不科学......................................................................................27 4.1.3生活福利不到位......................................................................................29 4.1.4加班制度不健全......................................................................................31 4.2培训学习...........................................................................................................31 4.2.1培训观念上不重视...................................